Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came on for a oil change and left. When I made it home I didn't see a up to date sticker on my window about the next oil change and I decided to check my oil and my car telling me that I didn't get a oil change!!! That I am still low on oil! There's no oil trail no puddle!!!! They didn't put oil on my car and I atheist live 20 min away. Are you guys trying to blow my gasket and seals!!!!!! At this point I want my oil change done correctly and any damages that this has cause my vehicle!!!! The vehicle is under my wife name ******** ****** her number is ********** bmw **** **

  Business Response

  Date: 07/12/2024

  Hello,

  North Coast Auto Mall appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We sincerely apologize for the inconvenience. As of 7/8/2024 the customer has since returned to our service department where we added a quart of oil to  ensure the vehicle is in working order.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  North Coast Auto Mall
  Customer Service Department

  Customer Answer

  Date: 07/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ****** 

   

  why was it not done right the first time?! That does not make sense to me. If I had an appointment on that day then it should have been completed on that day not days later. That’s my issues. I felt lied to and taking advantage of. You basically had me ride around with no oil. That’s not cool at all. 
  
  
  
  
   

• Initial Complaint

  Date:12/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** ******** ******** *** from Kia of Riverdale my salesman was Ahmed when we were going over the paperwork I asked Ahmedwhat they did on the vehicle, He assured me that they vehicle had a 160pt inspection and that there were no issuesn or needed repairs on said vehicle also informedme that the vehiclehad been serviced . That being said the vehicle needed appx $4000.00 in repairs front struts were leaking fluid everywhere $2500.00 , rear brake rotors were roted and they replaced brake pads and not the roted brake rotors $550.00 all so found the windshield washer resover had holes in it and needed replacement $250.00 and and other mis maintenance appx another $1100.00. when you call the dealer and ask to speak with someone the transferred me around then to there ext warranty company. I spoke with my salesman and salesmanger 12.21.23 they haven'tgottenback to me. Update called the number for customer service and no one has gotten back to me as they said they wood. I called the dealer and waiting to here back from them as well 12.27.23, I called again 12.28.23/ 12.29.23 and still waiting for a call back and FYI, the GM I've been told is no longer there.

  Business Response

  Date: 01/11/2024

  Hello,
  
  Kia of Riverdale appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for the inconvenience regarding communication and service-related issues. With that being said, the customer purchased a **** ******** ********. We have ensured that this vehicle was safe and operational during our inspection, but the vehicle is 10 years old, and therefore more susceptible to frequent part failures and maintenance.  We understand repairs can be costly and would like to work towards an amicable solution by further assisting with repairs and reimbursing the customer $1,000.00 for previously completed repair work. Please allow 7-14 business days to account for the upcoming holiday. We request the customer email our legal department at ****************************************** who can further assist in providing the customer compensation for the issue(s) related to the vehicle.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  
  Kia of Riverdale
  Customer Service Department

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. We purchased the **** ******** ******** *** ******** ******* AWD with appx 72,000 miles on it and we were assured that they vehicle had a 160pt safety inspection and nothing was wrong on the vehicle, then less then a week later we have to spend almost $4000.00 in repairs I think Kia of Riverdale should pay $2500.00 towards repairs that seems fair to me thank you.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  **** ******
  
  
  
  
   

  Business Response

  Date: 01/17/2024

  Hello,
  
  Kia of Riverdale appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  At this time, we have reached out to the customer and reached a successful solution to this matter. We will be reaching out to the customer to finalize the matter at hand. Please allow 7-10 business days to complete the process.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  
  Kia of Riverdale
  Customer Service Department

  Customer Answer

  Date: 01/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  
  
  

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with several warranties, including Gap insurance. Vehicle was deemed a total loss and Northcoast has yet to refund those warranties since 5/26/23. I have as well as leinholder ,claims department,insurance provider to recieve refund to complete tge total loss xlaim I have been given the run around none stop since this took place.

  Business Response

  Date: 12/18/2023

  Hello,
  
  North Coas* *********** ******* appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for the delay in resolving this matter and for any inconvenience this may have caused. To satisfy this issue a check will be issued today for the Warranty and VSC cancellation due to total loss tracking # ******************. Please allow 7-10 business days to account for the holiday delay. We greatly appreciate your understanding in resolving this matter.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  
  North Coast *********** *******
  Customer Service Department

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 25, 2023 I purchased a car from north coast auto mall 3/15/2023 I brought the car back complaining of a burning smell and the car wasn’t right they checked it and said nothing was wrong. I took the car back again in April with the same problem and they checked it and told me that there was not anything wrong with it and tells me I don’t have a warranty on the car. When I bought the car the agreement was for me to get a warranty and GAP insurance that’s why my payments were so high they didn’t apply neither. Fast forward to two days ago the car starts to smoke and over heat I take it to someone else and they asked me if the car was in an accident I tell them no the car fax north coast gave me didn’t have a accident on the report but the damage to the car (radiator, air condenser, & coolant leak replacement) indicates it was in an accident. North coast is telling me I have to pay 1600 for the repairs bc it’s past 30 days when I brought this problem to their attention back in March well within the 30 days and they kept pushing me off. What should I do please? I only had the car 7months

  Business Response

  Date: 10/10/2023

  Hello,
  
  North Coast Mitsubishi Bedford appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The most up to date CarFax for this vehicle does not disclose that the vehicle has been in any accidents. Damages from a previous accident would not be disclosed unless we were made aware of the existing damage. Please find the attached CarFax report signed by the customer acknowledging that this vehicle has not had any reported accidents. We are willing to work with the customer if they could please provide us with a copy of the inspection indicating damage. 
  
  Should the customer have any remaining questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  
  North Coast Mitsubishi Bedford
  Customer Service Department
  

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I attached a copy of the work that needs to be done I’ve only had the car 7mons and I came in twice one time within 30 days about this issue. 
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *********
  
  
  
  
   

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Ford ******** in June 2021. The radio went out in April 2023. I brought the car in to get it serviced April 7, 2023. I had to wait a month for my radio to come in when the radio did come in. I was not notified they sent my radio back I had to continuously call them to get the radio re-ordered. Once the radio was re-ordered. I scheduled an appointment with them to come into the office to have it fixed. I got there they were unable to fix my radio because they’re technician was not skilled enough and they did not have the proper software to install my radio or fix it. I was told to go to an affiliate the following week I paid them $100 to fix my radio which is the deductible, not covered by my warranty. The radio is the exact same way. It was when I brought it in. I still am unable to use my screen, my rearview camera or the radio itself. I am very upset and disappointed at the way this business is handling my situation. It’s unprofessional, and I want my money back.

  Business Response

  Date: 08/08/2023

  Hello,
  
  North Coast Mitsubishi Bedford appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We have reached out to the customer regarding this issue to no avail. We are willing to remedy this situation however we can. The customer can reach our Service Director directly at 216-340-7956.
  
  At this time, we believe all customer concerns have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  
  North Coast Mitsubishi Bedford
  Customer Service Department
  
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Less than a year ago, I purchased a car from your company, which included a valid warranty. Recently, service lights appeared, prompting me to take the car to the dealership for inspection. After inspection, I was informed that the battery, steering work, and radio needed replacement. However, to my dismay, I discovered that some repairs are not covered by my warranty, despite my initial belief. The dealership assured me that they would complete the steering work by March, yet we are now in May, and no action has been taken. When I followed up in April, I was informed that the necessary parts would only be available in May. Additionally, I was promised a loaner car, but a manager later informed me that this is not a service they offer, contradicting their earlier promise. I left my contact information with the manager but have not received any response. This situation is wholly unacceptable, considering the amount of money I have invested in the car and its warranty.

  Business Response

  Date: 05/09/2023

  Hello,
  
  North Coast Mitsubishi appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The part ordered for this customer have been on national back order since March 2023. Our most recent ETA is scheduled for May 15, 2023. Unfortunately, this is not within our control. Our service manager has reached out to the customer to discuss this matter further.
  
  At this time, we believe all customer issues have been addressed. Should the consumer have any additional questions or concerns, please feel free to contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  
  North Coast Mitsubishi
  Customer Service Department

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Also to have to further damage my car because a loaner was not available when i called weeks ago an never got a call back about that as well til after i filed a complaint which from my understanding they never have any but have over 100 cars on the lot is ridiculous…yes i was finally told after filing this complaint that it “should come may 15th” but it’s still a possibility it won’t arrive….which that part is out of the “company hands” but to still have to drive a messed up car that was purchased less than a year ago is bad customer service an the communication is trash…several other dealers have loaners but not this one and even if a loan is offered it’s may 9th …. The part is supposedly may 15th the loaner option is going to be for what a day??? To install the part is a 4hr job like this company is backwards and I’m not satisfied 
  
  Regards,
  
  ******* *******
  
  
  
  
   

  Business Response

  Date: 05/25/2023

  Hello,
  
  We ordered a rack and pinion in March, when the claim was opened. Per the extended warranty, we are not obligated to provide a loaner vehicle to the customer. The customer had an option to rent a vehicle, to which the warranty will cover according to the job. Due to the hours of the job, the rental would only be covered for 1-2 days. Unfortunately, we are unable to control parts shortages, as was the case with this vehicle. We reached out to the customer to notify them that the part has arrived within the timeframe that we informed them of. We have been unable to contact the customer as the phone number on file is disconnected. 
  
  At this time, we believe all customer concerns have been addressed. Should the customer have any questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  
  North Coast Mitsubishi
  Customer Service Department

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

  A OPTION TO RENT A CAR WAS NEVER GIVEN AS AN OPTION TO ME OTHERWISE I WOULD Have ACCEPTED THAT OFFER IF IT WAS TO RENT FROM NORTH COAST OTHERWISE I TOLD ZACK!!!!! I WOULD JUST GET MY OWN FROM A RENTAL COMPANY AND THAT IS WHEN ZACK!!! Said NORTH COAST HAS LOANERS!!!…I WAS TOLD A LOANER MAY BE AVAILABLE AND WOULD RECIEVE A CALL BACK  BUT NEVER DID AND THAT CAME GROM THE GENERAL MANAGER MOUTH…. SECOND MY NUMBER IS STILL THE SAME NEVER HAS CHANGED AS THAT U WOULD HAVE TO PUT THAT NUMBER IN TO LOOK UP MY ACCOUNT FOR THE PART IM THE FIRST PLACE AND YES A TIME FRAME WAS GIVEN FOR THE 15th OF MAY NEVER RECEIVED A CALL ON THAT DAY I HAD TO CALL ON MAY 22nd MYSELF!!! TO SEE IF THE PART HAD CAME AND WAS TOLD BY AN ERIC IT HAD JUST ARRIVED THAT SATURDAY MAY 20th….SO IM HIGHLY UPSET THIS COMPANY IS GIVEN FALSE INFORMATION AND IT MAY SEEM I NEED TO TAKE FURTHER ACTION BECAUSE NOBODY SHOULD HAVE TO GO THROUGH THIS ESPECIALLY WITH AN EXPENSIVE WARRENTY AND A CAR THAT WAS BOUGHT FROM THIS PLACE THAT DOES POINT INSEPECTIONS BEFORE EVEN SELLING A CAR. VERY UNPROFESSIONAL AND STILL THE FACT IVE ONLY HAD THE CAR FOR 7MONTHS WHEN I BOUGHT THE CAR IN TO BE LOOKED AT AND NOW ITS GOING ON 9 MONTHS WHICH IS STILL NOT A YEAR ITS UNACCEPTABLE AND THIS PLACE COMMUNICATION IS HORRIBLE 
  
  Regards,
  
  ******* *******
  
  
  
  
   

• Initial Complaint

  Date:04/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did A vehicle inquiry through the Uber true car platform. One of the dealers listed on here was north coast auto mall. I recieved several replies From multiple REPS from both locations. I spoke with a REP by the name of will. North coast does a lot of bating and switching on customers. I explained to will my circumstances and he was pretty adamant and certain they would be able to get me into a vehicle. I was told they do not focus on credit and only focus on income. I expressed to will my concerns of not being able to be financed due to me being a Uber driver. He assured me of in house financing being able to assist me with a trade in. He also told me they finance Uber drivers And assured me there will be no problem. He also told me as long as my repo is over a year old then in house finance will immediately pick up everything. He told me not to worry and told me to do the preapproval app. He told me as long as the preapproval app was approved, they are able to get me into a vehicle. I completed the preapproval app and Was approved. I made a visit into the Brook Park office And everything will told me on the phone was a complete lie. They told me I didn't qualify for in house financing and was unable to get me finance through anyone. I was also told The banks would not finance me because I drive for Uber. They requested a CO signer and a 5k down payment. Now my credit score is even more doomed for the next couple years Because of the inquiries. This is not the 1st time I've had a problem with north coast because they've done this bait and switch before. The REPS responding to online inquiries are Providing false & misleading info to get customers to come in. The preapproval App Is another form of bait to get you into the dealership. They claim to be number #1 For guaranteed financing. They do check credit. That was a lie as well because if that was the case. They wouldn't use diffrent credit factors to deny me financing. BEWARE

  Business Response

  Date: 04/12/2023

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We explained to the customer that signing the credit application gives us permission to submit the customer’s credit information to the national banking system. Unfortunately, the customer was rejected. The only options are for the customer to have a cosigner or additional collateral payment for a vehicle.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  
  North Coast Auto Mall
  Customer Service Department

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used car from North Coast Auto Mall of Bedford back in August of 2021. The salesman and the manager supplied me with a carfax and told me the vehicle had been in a minor accident and was repaired fully. I’m now trying to sell the car, and people are pulling the carfax from the VIN I’m providing them from the actual car. The carfax shows there was structural damage to the vehicle and that it was bought at auction. North Coast Auto Mall blatantly lied to me about the the extent of the damage and because of this, I’m now unable to sell the car for the fair market value. I’m forced to take a huge financial loss on the car, due to their blatant lies.

  Business Response

  Date: 03/31/2023

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We ensure that each customer is provided with full disclosure regarding a vehicle’s recorded history prior to purchase. Part of this process requires the customer to sign and initial the vehicle’s most up-to-date CarFax report included in the Retail Purchase Contract. Please see attached the copy that was provided to the customer that indicated the vehicle had structural damage.
  
  At this time, we believe that all customer concerns have been addressed. If any questions remain, please contact our Customer Service department at ************.
  
  Best Regards,
  
  North Coast Auto Mall
  Customer Service Department

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Middle of September I dropped my car off for service and the dealership didn’t have any loaner vehicles so they had me pay for a rental out of pocket and assured I would have a full refund in 72 hrs, i received my car back at the beginning of October and still have not seen the rest of my money. I am owed 463$ and at this point I want further reimbursement. I have been late on bills that I needed that money to pay and have had to pay fees. I have reached out to this business at least once a day to get the ball rolling. Then the message I receive this morning is that the check needed resubmitted due to the service manager losing it. I expect full compensation plus interest and a formal apology from the manager that lied through his teeth and has given me the run around for more than 40 days

  Business Response

  Date: 12/01/2022

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintain exemplary support and service for our customers.
  
  We received a rental invoice from this customer for $651.50, which was reimbursed promptly. The customer then informed us that there were additional charges from the rental company. We were able to obtain an invoice from the rental car company and have reimbursed the customer for $428.31.
  
  At this time, we believe all issues have been resolved. Should the customer have any additional questions or concerns, please contact us with the information listed below.
  
  North Coast Auto Mall
  Customer Service Department
  330-439-5721

• Initial Complaint

  Date:09/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was contacted by a person named **** via facebook who was interested in purchasing my 2018 ******* i had listed for sale. **** stated that agreed price was 47,000 and i need to bring my vehicle to dealership for an inspection . I contacted **** via text message when i was driving to dealership and asked him that i was not going to get a lower offer once i arrived at dealership and my vehicle was inspected. He stated that as long as the vehicle inspection came back good the “deal stands” as he offered. Once i arrived the dealership where i was greeted by a salesman named “bub” . He took my information and stated he would take the vehicle for inspection. After the vehicle was inspected i was greeted by a person who at stated he was the sales manager named ***. *** then stated that my vehicle was in very good condition and it was “ very clean”. He then offered me $42,000 for my vehicle after it was agreed upon by **** that they would purchase my vehicle for $47,000. Which was $5,000 less then what was agreed on initially.

  Business Response

  Date: 09/13/2022

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  When the offer was made to the customer on Facebook, the amount was the appropriate market price at the time for the vehicle. The sale was not initiated and completed until nearly one month after contacting the customer. During this time, the market price for the vehicle shifted down significantly. Therefore, our offer was changed to reflect the current market value for the vehicle at the time. We apologize for any inconvenience this may have caused.
  
  At this time, we believe all customer concerns have been addressed. If any questions remain, please contact us with the information listed below.
  
  Best Regards,
  North Coast Auto Mall
  Customer Service Department
  ************