Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 Hyundai Sonata decelerated on the freeway in January 2025 due to engine failure. The engine had a recall so they replaced the engine and I was back on the road in a few weeks. My completely stopped in the middle of traffic on March 14, 2025 almost causing me to get struck by a semi-truck and on coming vehicles. The police pushed me out of traffic as I awaited the arrival of the tow company via my AAA roadside services. However, they said the issue was a STARTER and said that it was not covered under my GOLD Warranty plan. On, Monday March 17th they stated that the car was ready, After paying $917 upon entry of the vehicle the car started and shut off and could not be driven off of the lot. I have yet to be told what this current issue and was just sent a text message that my car is ready for pickup for $250 deductible. However, when the engine was replaced they also said I needed to replace the battery for $380. This is a manufacturing issue and has nothing to do with me the consumer, except for the fact that I purchased this brand of vehicle. Lastly the car has 46,457 miles on it currently.

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle: 2013 Volkswagen Beetle Dealership Contact: Manager Drew ******** I purchased a 2013 Volkswagen Beetle from Hyundai of Bedford on January 16, 2025, and had it delivered to my home on January 21, 2025. The dealership assured me that the vehicle was in good condition, including a new battery, safe tires, and no major mechanical issues. However, this was false. On my first drive (15 minutes after delivery), one of the tires burst, leaving me stranded. When I attempted to use the spare, it was completely flat. Frustrated and misled, I took the car to two separate mechanics, both of whom confirmed the following serious safety concerns: All four tires had dry rot and needed replacement immediately. The vacuum pump was broken and leaking oil. The battery, which was advertised as "new," tested low. I had to replace all four wheels and repair the vacuum pump at my own expense. The Dealership's Response: After discovering these issues, I contacted Hyundai of Bedford and was directed to Manager Drew ********. Despite reaching out to him over four times, he was unresponsive and refused to assist in any way. When I finally received a response, the dealership denied any responsibility, claiming the vehicle had passed an inspection before the sale. However, their assurances at the time of purchase were misleading and inaccurate. I am requesting full reimbursement for the cost of repairs, which has been verified by an accredited mechanic. The dealership misrepresented the vehicle's condition, and I should not have to cover the expenses for issues that should have been disclosed prior to the sale. I would prefer to resolve this matter directly with Hyundai of Bedford. However, if I do not receive a fair resolution, I will have no choice but to escalate the issue with the Ohio Attorney General, the Illinois Attorney General, and the Federal Trade Commission. I expect a response from Hyundai of Bedford through the BBB regarding this matter. Sincerely, ****** ******

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Hyundai palisade on February 15, 2025. Still to this day Hyundai of Bedford has not paid off my trade-in I have subsequently had to still pay on my trade-in so that does not affect my credit. Also, they have not changed over my license plates from my prior car to my current car. It has been over 30 days andI am now driving my car illegally. I have tried to contact them on multiple occasions. I am always sent to a voicemail. I have left several voicemails. No one in the accounting department has called me back. I have attempted to get multiple people at the dealership involved only to be told that the car was sold to me and there’s nothing they can do for me. I need my old car paid off. I am now paying on two vehicles at the same time. I also need my plate switched over so that I can drive legally.

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai of Bedford initially overcharged for title fees on the vehicle I financed in July 2024. I was unaware of this charge, and did not become aware until I received $145 check in the mail. I deposited the check into my account after I confirmed the check was legitimate. A month later, the check came back returned. I reached out to Hyundai of Bedford, who was initially unresponsive until I showed up at the dealership requesting to speak with the manager. The manager I spoke with advised they had a fraud issue that occurred and asked I send an email with the information from my bank regarding the returned check. That manager became unresponsive , so I reached out several more times. The manager finally advised that I needed to speak with the title department at Kia of Bedford. After several attempts with the title department and more trips to the dealership, the issue still had not been resolved. I made them aware that on top of the $145 check that was returned, they are also responsible for a $37 return check fee. They advised they will not be paying the return check fee and that the check was mailed on November 22, 2024. Today's date is December 21, 2024 and I have yet to receive the check. I feel that because I'm just a consumer they are overlooking the issue at hand. Not only did they overcharge me initially upon the purchase of my vehicle, they never reached out to make me aware and that a check would be sent. They are a corporation whose accounts should be fully insured. I should not have to endure any additional fees or mental /physical anguish because of an issue that arose with their finances. I've leased and purchased a total of four cars between both dealerships and this is the first experience I've had of this kind. I would like someone to address this issue and refund the $37 for the returned check fee and $145 they owe for the title fee.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle 8/17/24, first temp tag expired on 10/1/24. Had to postpone a trip due to not having legal plates to drive on. Received second temp tag. I have called and emailed the dealership for an update. No response ever. I went to the dealership for an update and I was met with the most rude experience. I was appalled by the way Zack ******** spoke to me. Not only did he disrespect me but insulted me in front of customers and his fellow employees. I will never purchase another vehicle from Hyundai of Bedford again. I was a repeat customer. I promise I will take my business elsewhere. Still no ETA on my plate, Vehicle was not registered with the title bureau as of today, 10/2/24. I need my plate!! Also during delivery of new vehicle, it was not detailed. Do better!! This dealership is the worst!!!

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24th our vehicle was submitted to Hyundai of Bedford for an engine replacement. The repairs were done February 24th. Shortly after the engine light came on and we brought it back to the dealer. Hunter ***** was in charge of inspection and repairs. Supervisor name Michael ********* . It was returned back to us. Then again on May 24th it was submitted and a sensor was replaced because the car would not accelerate past 60 miles an hour. Then on June 12th the fire department was called because there was black smoke coming from my vehicle. It was determined a wiring issue .We opened a corporate case with Hyundai who sent out an independent inspector. They determined that it is a service issue and not within their jurisdiction. During that inspection process we received several calls from Hunter ***** who inspected the vehicle twice and attempted to give us an invoice. We explain to him on three separate occasions that there was a corporate case and gave him the contact information The corporate case manager's name was Garrett case#********. We arrived at the dealership and attempted to get records and our vehicle. He at first refused to give us our vehicle until I showed him the email from corporate's response to have Hunter ***** stop doing inspections and contacting us about the vehicle. Hunter ***** refused to give us the inspection records.He gave us our car back with a loose battery terminal in which the car turned off halfway down the road. The undercarriage where I was seated was also beginning to get hot. He threatened to call the police on us rather than let us speak with a supervisor. We are seeking to have a new engine replacement in the vehicle done by an independent service other than Hyundai service department at no cost. I can provide more detailed records.

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in October 2023 I met with Nick ****** a salesman at Hyundai of Bedford. I came in to see what Nick could do for me as I was looking to get out of my lease with Mercedes and get into a car with options like I currently had on my Mercedes. Nick and I sat down and he showed me a 2024 Hyundai Tucson SEL w/convenience package. I noticed this car did not have the premium stereo, heated steering wheel or homelink for the garage. I told Nick that these were items I wanted in my car but kept telling me that he could not get me into my monthly price with those options which were only on a higher model. I asked Nick if the homelink could be added to the car I was looking at and he said no and that he even asked his service department. Nick saw that I was about ready to leave as I really wanted the homelink in my car and worked out a nice deal on this car but specifically told me and my wife that if I keep this car for about six months with low mileage, they buy back cars ALL THE TIME and could get me into the model I wanted with the features I stated. I thought with the good monthly payment and knowing that I could bring my car back in six-seven months to have them buy back my car and put me into the model I want with the payments I was looking for so he got the sale. On May 17, 2024 I emailed Nick letting him know I was ready to have them buy back my car and get me into the model with all the features I wanted. I also mentioned in my email to Nick that I spoke with Hyundai corporate office asking them if the homelink mirror could be added to my 2024 Hyundai Tucson SEL and they said absolutely. It could have been purchased through the parts department and installed on my car so Nick had lied to me. Nick replied back to my email on May 18th, 2024 and told me that was not true about the homelink and told me that to get me into the car I wanted he would charge me almost $300 more a month. I feel I was lied to and taken advantage of to purchase the car I have now.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Jeep Wrangler on 5/4/2024. ******* *** financed the vehicle and payment was received by Hyundai of Bedford 2 days later. My temporary tags expired on 6/18/2024 and the vehicle is illegal to drive and causing great hardship for work purposes. Myself nor ******* *** have received anything to register or title the vehicle and the dealership will not communicate with me at all in the past month after telling me a tracking number would be sent for an overnight package containing what I needed to register the vehicle. I have all correspondence that I have sent and all correspondence with ******* ***. I would like this resolved before having to hire an attorney.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was July 6th, 2024. I went to Bedford Hyundai to purchase a vehicle and in the process, I asked for an Awd Hyundai Tucson well in the process the salesman said he would take care of me stating that he got everything I wanted, well it turns out he lied to me the vehicle was a front wheel drive SUV and also the paint was hazy on the hood of the truck it was damaged badly. Drew and also Evan said not to worry about it and that it would be ok, and I told both of them I didn't want to do this deal I wanted my money back they both said I needed to wait until Monday to get my money back because they were closing at the time. This happened the same day I was trying to get the truck. If I hadn't read the sale tag that was put into the glove box, I would have not known that this truck that was written up was a front wheel drive. I never asked for a front wheel drive SUV. the only thing I've been asking for is my money back for the truck and it's on the lot. They told me that they were going to untie the deal, and nothing has been done at all. I was lied to about the deal, and I also had my daughter there with me to witness. I have a receipt stating that money is owed to me. The wrong SUV was written up and also the SUV they wrote up is damaged.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with this dealership in the past, since I bought this car four years ago. They damaged my engine while providing repairs and have rolled my car into a parked car while it was in their lot. But most recently, I went to get a car wash and since it was busy, I parked where I had been told to park in the past. There are no "No Parking" signs, they have just asked in the past not to block traffic. I did exactly that. And somehow one of their porters opened up a car door into my car, damaging both of them. I just wanted them to repair the damage, but they tried to say it was my fault. I have a police report saying that the cop saw them open up the door into my car. But they won't provide me their insurance to take the car elsewhere, won't repair the damage, and are denying me further services unless they are scheduled and approved. I didn't do anything wrong, but they are trying to paint it as such. I went and got an estimate done at another Hyundai recommended service provider, indicating that I have $2,860.50 in damages. My attempts to speak with and leave the general manager and service manager voicemails have been unsuccessful, no one will contact me back about this.