Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went for oil change and tire rotation (as recommended) on my brand new car. Got it back and my wheels were badly scratched. I wanted them repaired but never got a response. I even reached out to Toyota corporate and they got nowhere with them aswel. This was in May of 2024. I have pictures. They tried to lie to me saying thats what happens when a tire rotation is performed. Which is completely **. I was gonna just let it go but it is still on my mind that they do this to peoples cars and get away with it! New wheels are 1,000+!

  Business Response

  Date: 02/04/2025

  Dear **** -
  
  Micah, our Service Manager, spoke with you regarding the situation with your wheels. As per your conversation, you mentioned that you were here in May and had contacted the service advisor about the damage. However, when you returned three weeks later, the wheel repair technician was unavailable, which led to your frustration and departure.
  
  It’s important to note that there was no further communication from you to either myself or Micah following that visit. Micah will now try to assist in helping you repair your wheels. However, given the time that has passed, please be aware that if the condition of the wheels has worsened due to the delay, you may be responsible for the cost of replacement.
  
  Thank you for your understanding, and we appreciate your cooperation in resolving this matter.
  
  Sincerely,
  Mike *****
  General Manager
  Toyota of Bedford
  ***************************

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment to get my vehicle serviced. The rear gate of my 2019 Toyota Rav4 wouldn't close and appeared to have a damaged hinge. The gate had a gap of at least 3 inches so the car would beep the entire time. The gate is clearly misaligned which is preventing it from being shut. I went to my scheduled appointment and I spoke with the service agent named Mike. The person who grabbed my keys tried to close the gate once he heard the beeping. I went out to tell him that's why I was there. I said to Mike the issue is visible. He said that there is a service fee of $179.95 plus tax to diagnose the issue and that it would go towards my repair. After waiting less than hour, Mike grabbed me to say that there is nothing they can do and recommended me to go to a body shop. I asked did they find out what was wrong and he said no but it appears to be a body shop issue so they can't help me. I asked if he had a body shop to recommend and could the service fee go towards their inspection and he said no. So I paid $225.61 just for Toyota to look at the visible issue and say they can't assist me. I asked if they were able to see why my check engine light was on and he said they didn't look at anything on my car and that would be an additional service fee of $225.61. I am highly disappointed in the service I received today. I have 3 Toyotas and 2 were purchased at the Bedford location. I have received service for years and to be told I have to pay for a service fee when my vehicle wasn't serviced. They eyeballed the issue only. I was able to take my car to an auto body shop I found where the at least closed the gate for me until I can get it repaired. Mike was very dismissive and unwilling to help. I have never experienced that at Toyota of Bedford and I am thinking of trading in my vehicle elsewhere.

  Business Response

  Date: 09/09/2024

  Dear *****,
  
  I have thoroughly reviewed your recent complaint, along with your service records, and I want to sincerely apologize for the manner in which your service was handled during your last visit. As you rightly mentioned, our service department is known for its high standards, and it is regrettable that we did not meet your expectations on this occasion.
  
  I genuinely appreciate you bringing this matter to my attention, as this is certainly not reflective of the level of service we strive to provide. In response, we will be issuing a full refund of $225.61 for your recent visit.
  
  Should you have any further questions or concerns, please feel free to reach out to me directly. We value your patronage and hope to welcome you back to our showroom in the future.
  
  Thank you for your understanding.
  
  Best regards,
  Mike *****
  General Manager
  Toyota of Bedford
  ***************************
  ***** ********

  Customer Answer

  Date: 09/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the manner in which you resolved the issue. 
  
  Regards,
  
  ***** ****
  
  
  

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Ford 150 in 2021 out of nowhere in 2024 my insurance company didn’t renew us an dropped us from ******** when ask why they said the truck was showing a total loss in 2019 branded title. We are still paying a car note on the truck which we bought from Toyota in 2021 which at that time when we signed the car fax there was no show of total loss at all now we are stuck with a truck with a branded title which we can’t get insurance an the truck is not worth anything I need help Toyota will not assist us saying we need to take it up with car fax and that doesn’t seem fair when we purchased the truck from them which we still paying a note on

  Business Response

  Date: 08/21/2024

  Dear *****,
  
  We have reviewed our records and confirm that you purchased your vehicle from us in January 2021. At the time of purchase, we provided you with a CARFAX report, which indicated that the vehicle had been involved in an accident, but no other significant issues were noted. You acknowledged and signed this report.
  
  It has come to our attention that you believe your insurance company dropped your coverage due to the vehicle title being branded as a total loss. After thoroughly reviewing the title, we can confirm that it is in good condition, with the correct mileage recorded. Additionally, our investigation has revealed that the state of Ohio did not brand this vehicle as a total loss.
  
  The reason your insurance company may have discontinued your coverage appears to be related to non-payment on the account, specifically by the person who accompanied you during the purchase and who was responsible for a portion of the insurance payments.

  I understand that this situation is frustrating, and I am here to assist you in finding a resolution. However, I kindly request that we engage in discussions in a calm and respectful manner. I was concerned by your recent visit to the dealership, during which our staff was treated in a way that does not reflect the professional environment we strive to maintain.
  
  Please feel free to reach out to me directly if you would like to discuss this matter further. I am committed to helping you resolve this issue.
  
  Thank you for your understanding.
  
  Sincerely,
  Mike *****
  General Manager
  Toyota of Bedford
  (440) 658-5010
  ***************************

• Initial Complaint

  Date:02/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Toyota of Bedford for violating their privacy policy related to continued marketing mailings for two years. Despite multiple requests in person, over the phone, and through e-mail to opt out of marketing communications, I continue to receive unsolicited promotional materials from Toyota of Bedford. Their privacy policy clearly states that customers have the right to opt out of marketing communications and I continue receiving their marketing. This violation has caused inconvenience, frustration, and a breach of my privacy rights as I continue restoring my identity from a previous breach. I also think the continued marketing was done out of spite by ***** ******** from multiple bad experiences with the service department - he never processed my original November 28, 2022 request (attached). I also received confirmation from Toyota Corporation on August 7, 2023 that we were removed from future Marketing (attached). The marketing must stop. Outcome: Please investigate this matter promptly. I urge you to take appropriate action to ensure Toyota of Bedford complies with privacy laws and respects consumers’ preferences: Mainly to stop ALL marketing to my wife and I.

  Business Response

  Date: 03/05/2024

  Reponse taken by phone. MN

  Business advised they have spoken with customer, appologized and removed the customer from all marketing.

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The general manager acknowledged removing me from future marketing.  I sent follow-up e-mails to the general manager on 2/2/2024 and 2/26/2024 to confirm both my wife and I were removed and included both labels from their recent marketing: one with my name and the other with both of our names. Once I receive confirmation that BOTH of us are removed from their marketing, I will be happy to close my case. 
  Regards,
  
  ******* *******
  
  
  
  
   

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from Toyota of Bedford on 05/27/2023. Brought vehicle to the dealership on 11/01/2023 for standard maintenance, an oil change. I noticed an oil leak & the vehicle shut off in the middle of the road on 12/15/2023. After having car towed to the dealership, I was told that the serpentine belt needed to be replaced. There was no mention of why oil was leaking from the car. When I picked up the car after the belt was replaced, I asked if they were able to determine why there was oil leaking from the car. The service advisor assigned to my vehicle said that the oil cap was loose, so they added more oil to the car & the vehicle was all set. The car immediately started stalling as I drove away from the dealership which led me to turn around and drop the vehicle back off. After weeks of the car being in their possession, I was told by a Manager that the service technicians were inexperienced with German cars, they are only familiar with Japanese cars and would have the car towed to a bmw dealership for diagnosis. After an entire month of having my car, someone finally called and said that the engine needed to be replaced which would cost $19,000. After speaking with a certified technician outside of the dealerships, I was referred to a lawyer due to the fact that the dealership admitted to the oil cap being loose, which will in turn cause oil to leak onto the belt and cause the belt to break, resulting in the engine being ruined. The dealership is completely responsible for the condition of my vehicle, but they refuse to reconcile the situation due to me not having warranty on it. I have the maintenance records showing that they changed the oil on 11/01, and more oil was added on 01/02 with a little over 1,500 miles being driven since the last oil change. I don’t want to take legal action due to me preparing for the arrival of my unborn child, the extra stress isn’t needed. If a solution cannot be agreed upon, I will need to move forward with a lawyer.

  Business Response

  Date: 02/16/2024

  Thank you for allowing us this opportunity to address the complaint filed by Ms. ********** regarding the pre-owned vehicle she purchased last year.
  
  As referenced in Ms. ************ complaint, she purchased a 2014 BMW in May of 2023. The vehicle had over 100,000 miles at the time of purchase. The vehicle was purchased “As Is”, which was acknowledged by Ms. ********** by signing the Buyer’s Guide.
  
  Ms. ********** brought her vehicle in for an oil change on or about November 1,2023, which we completed as requested. Her complaint asserts that she noticed an oil leak and then the vehicle shut off on December 15, 2023. The vehicle was towed to our dealership. We then diagnosed that the serpentine belt needed to be replaced. Ms. ********** asserts that the service advisor informed her that the oil cap was loose and they needed to add more oil. In investigating Ms. ************ allegations, the service advisor denied making such a statement.
  
  The vehicle stalled again as Ms. ********** drove away. She immediately returned the vehicle. We then had the vehicle taken to a nearby BMW dealership for additional diagnostics which resulted in a determination that the engine was failing in the vehicle and would need to be replaced. In discussing the diagnosis of the engine failure, we were informed by the BMW service advisor that the issue with the serpentine belt is often a cause of engine failure in this particular model of vehicle.
  
  While Ms. ********** has alleged that we caused the engine failure of her vehicle, such an allegation cannot be substantiated and is without merit. We did not fail to tighten the oil cap and the procedure to change the oil would not compromise the serpentine belt. Unfortunately, it appears that over time, the serpentine belt became worn and subsequently impaired the engine causing it to fail.
  
  If Ms. ********** would like to speak with the BMW service advisor to obtain a better understanding of how the serpentine belt can impact the engine causing it to fail, we would be more than happy to provide her with their contact information.
  
  If you should have additional questions, please do not hesitate to contact me at my office.
  
  Thank you,
  
  Very Truly Yours,
  
  
  
  Mike *****, General Manager
  Toyota of Bedford

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2022 Toyota Prius XLE from Toyota of Bedford on January 13, 2023. Purchased for 38k. 29k was financed through Dort Financial Credit Union. The day of the purchase I was informed that the title would be delivered to my home address in 10-14 business days. It has been three months and I have not received it. Dort Financial Credit Union, as well as myself, have reached out to the salesman and Managers of the dealership with no response. I am unable to get a license plate because of this. I signed a Limited POA and sent it to the business to retrieve the title, but still no response and they are no longer returning my calls, texts or emails. I was also only given one key fob for the car, and told that I would receive the other key fob when it was made by Toyota and have not been given an update.

  Business Response

  Date: 04/14/2023

  The customer aimed to register their vehicle in Michigan, but since we're located outside the state, a Power of Attorney (POA) is required. We sent the POA for the customer to sign via FedEx, along with a return label, and have evidence of its delivery. However, the POA hasn't been sent back to us. Despite three employees trying to contact the customer, we haven't been successful in reaching them. As we're nearing the 45-day mark, we decided to send the Ohio title to avoid missing the deadline, intending to help with the conversion to a Michigan title later. We also have delivery confirmation for this but haven't received a response. Our team has made further attempts to contact the customer without success. I will personally try to get in touch again today, and if the customer responds, we're more than willing to resolve the issue.

• Initial Complaint

  Date:04/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made 3 trips before I pay for my ordered from Toyota dealership. I was told after 3rd trips that my ordered will arrive either shipped to my address or dealership. I called yesterday and was told my order was already shipped. I did not received my order. I also paid my ordered.

  Business Response

  Date: 04/07/2023

  Dear ******,

  
  We want to address this matter and ensure your concerns are resolved.
  At Toyota of Bedford, customer satisfaction is a top priority, and it is regrettable that an inconvenience occurred. The importance of receiving correct parts in a timely manner is understood, and finding a solution to this issue is our goal.
  Attempts have been made to contact you to discuss the matter further. Please reach back out at your earliest convenience so we can work together. You may contact us by phone at (440) 583-4421.
  Thank you for bringing this to our attention, and we look forward to resolving your concerns.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2007 Prius in for a tune up and a check engine light. The total cost was 757.99 on February 17th, 2022. They never gave a diagnosis for the check engine light nor did they fix it. And multiple shops have told me I need a tune up. Ie plugs etc. At this point I'm convinced, this shop did Nothing but take my money. Looking for a complete refund. I have reached out multiple times and they have done Nothing. Warning to others, don't use this shop for service.

  Business Response

  Date: 02/06/2023

  Hello. This vehicle came in for a check engine light on February 17th, 2022. The technician stated that the light may be due to different components, such as the evaporative system and low battery voltage. The technician reset the check engine light and retested the vehicle, determining that there was no evaporative leak at this time.
  The technician recommended replacing the auxiliary battery. Additionally, the technician completed a tune up on the vehicle, finding no problems with the exhaust system. Everything was working and functioning as designed.
  The technician also completed a tire rotation, an air fuel and induction service, and replaced the air filter. This work was approved by the client for a grand total of $757.99.

  Customer Answer

  Date: 02/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I rejected Toyotas response due to multiple reasons. One the battery was a new battery and without even determining the problem wanted me to spend $700. They also determined there was no evap leak. So basically they did what any car parts place can do and reset the computer. Next was the tune up. This cost over $500 and after taking it to multiple shops found out a tune up did Not happen.
  
  What on earth did that money go to?
  No repair of check engine light.
  No tune up.
  Toyota isn't a shop I normally used. They expect trust where after I left the repair realized they shouldn't get any.
  Again I will never use Toyota of bedford again.
  
  For the shop to say I agreed to get ripped off, how disconnected are they.
  
  Sorry for the long message, but their response was wrong.
  Regards,
  
  ****** *******
  
  
  
  
   

  Business Response

  Date: 02/13/2023

  We are happy to resend the customer a copy of the signed Repair Order that outlines the services, charges and costs that we previously mentioned. This all lines up with the original report of the technician's findings, relaying the information to the customer along with the recommended services and the approval for these services to be completed. All work was completed as requested. We are happy to discuss with the customer further if he would like to contact our Service Manager, however we do not see reason for a refund. Thank you. 

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am asking Toyota for a complete refund, trust is lost and at this point am unwilling to bring the vehicle in again.
  I paid for services that were not completed. This is unacceptable.

  I'm rejecting Toyotas response again because I'm stating that they didnt do the tune up or check engine light. Them stating they have repair orders mean nothing.
  Toyota really isn't listening.
  I don't believe they did the services nor do I believe that they are trying to resolve this issue.
  
  Toyota didn't do the repairs paid for..........
  
  Them stating they have paperwork.......
  
  More garbage from Toyota...

  Toyota didn't determine the reason for the check engine light just took the money.
  They just pushed me to spend more money on a battery I didn't need.
  
  The tune up was later discovered to not have happened.
  
  Am I supposed to believe that Any services actually occurred?
  
  What a shame.
  
  This will be my last experience at Toyota of Bedford or any Toyota dealership for that matter.
  
  I will spread the word to everyone I know.
  
  Stay away from and avoid Toyota.....
  Regards,
  
  ****** *******
  
  
  
  
   

  Business Response

  Date: 02/21/2023

  As previously stated, our diagnostic fee for assessing the check engine light diagnosis is a flat, standard charge that all our customers pay when we spend the time and resources to test and uncover any potential issues. We did not charge the customer for anything else regarding this matter as our team could not replicate the issue, and therefore, nothing could be repaired.

  
  The additional charges accrued were for the separate services that the customer requested, as mentioned in our first reply. These services were unrelated to the check engine light concern but were issues uncovered by our team while examining the vehicle. The customer agreed to complete these recommended services.

  
  At Toyota of Bedford's service department, we take pride in being recognized as a top service center, and our Toyota Elite Master Technician, who completed this work, has also been recognized by Toyota for his exceptional attention to quality work over the years. ******'s Prius received the same treatment as any other vehicle we service. If he would like us to go over the Repair Order with him, the original one that he signed and paid for in February 2022, we are more than happy to explain it once again and address any concerns he may have. We see no reason for any issuance of the requested refund.

  Customer Answer

  Date: 02/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** *******
  
  
  
  
   

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car a couple of months ago and it has literally been falling apart ever since within a day of me getting the car the car was overheating and giving difficulty with its power when I was bringing the car in it was even having issues with the RPMs and idling they claim they fixed it but I brought the car back telling them that there was still something very wrong with the car same situation they kept telling me that there's nothing wrong with the car fast forward now my check engine light is on oil light came on I do not want this vehicle I want them to trade my car out with out penalty on my end.. Bcuz they scamming me.. I wanted to get a reliable good car not a car that is falling apart I'm paying almost $500 a month for something that doesn't even work properly and has left me stranded twice this place keeps telling me that they fixed it I don't want it to be fixed anymore I just want to get my car switched for a different vehicle that is reliable I've talked to the manager I even gave them a fantastic review when I first bought the car but now I feel like I've just been scammed I feel like they basically showed me the nicest car that was the most mechanically messed up.. I am a single mom with two kids and I do not have time to have a car that is falling apart on me. while I was at the dealership the very first day I explained to the salesman that my current vehicle was in the shop and I had already put too much money into it and that's why I was looking into buying a car then they go and put me into a car with the exact same issues maybe worse.. Im tired of crying over this. if I was there wife daughter or niece they would be more than upset if someone treated me this way by selling the a piece of unreliable junk and expecting me to keep it like there's nothing wrong with that my car is still with them as we speak it has been with them for over two weeks now someone please help me I don't know what to do please thank you. I've never been so frustrated

  Business Response

  Date: 11/01/2022

  Hello. 
  
  The customer came into our service department on July 18th, two days after purchasing the pre-owned 2017 Hyundai Tucson, with concerns that the vehicle may have an issue, as it seemed not to have enough power. While she was in the service drive, she did experience a coolant leak issue. Since the vehicle was recently purchased,  we took care of this issue at no charge to her. We provided her with a loaner while we looked at the initial problem; however, we could not replicate the "not enough engine power" complaint. 
  
  On August 3rd, the customer returned with the same complaint. Again, we provided a loaner, kept the vehicle, and attempted to replicate it but could not. 
  
  The customer came in again on October 7th with the same concern. This time, we did see that the engine light had come on, so we sent it over to the Hyundai service department to ensure the right team was looking at the issue. They determined that a sensor needed to be replaced, which they did. When we received the vehicle, we test-drove it and confirmed that the engine light was now off, and all seemed okay. 
  
  We had been trying to reach the customer to inform her that the Tucson was ready. However, because she wanted to trade out of this vehicle (being that the four-cylinder engine was not sufficient for her need) she was reluctant to pick it up from our service team. 
  
  As of today, she will be in tomorrow to pick up her vehicle and will once again speak with our sales department and look into options of trading into another car that may be a better fit for her lifestyle needs.