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Business Profile

Ophthalmology

CEI Physicians PSC, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

This profile includes complaints for CEI Physicians PSC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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CEI Physicians PSC, LLC has 20 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Friday, 12/20 I had an eye examination for cataract surgery, due to high water pressure on the eyes / glaucoma. Dr. K**** stated the surgery was necessary and wanted it done. I met with Lori S****** to schedule. Due to have a Dopler that day to detect a possible blood clot, she gave me her number to call and schedule. I called back 12/23 and it was a fax machine. I spent the better part of two weeks trying to get ahold of her. Finally filed a complaint and she called. I then got a quote for $4797.62 for both eyes. I refused arguing it should be that much. She later e-mailed me that it was elective, which it was not. Got my insurance involved as well as on 1/16 got USI Insurance Services involved. Got an estimate of costs from my insurance a couple times, though CEI still seems to be avoiding. My last email was waiting to get CEI as a Tier 1, Dr. already is. I have a deductible that would be met, so making CEI a Tier 1 doesn't make sense. It's 2/3/25, a month and a half later and CEI is putting profit ahead of patient care. Had two doctors state the surgery needs to be done soon, something about a part of the eye narrowing. Hope you can help!

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple appointments on 2/1/2024, 2/6/2024, 2/7/2024, and 2/13/2024 Misdiagnosed 3 times before receiving proper medical diagnosis and treatment Was invoiced for all 4 appointments and was told that only one appointment will need to be paid and the other three would be absolved on May 2nd 2024. Kept getting invoices for all four appointments after May 2nd and called CVP Physicians/CEI multiple times to get the invoices closed out and every time someone in billing said the invoices would be taken care of. Each time, nothing happens and I get invoiced for all of the appointments again. The last called I made to CVP/CEI, the lady in billing said she would pass this information to a billing supervisor, but she could not guarantee that anything would happen because situations like this have occurred in the past and no action was taken by a supervisor. I am more than willing to pay the invoice for the first or last appointment immediately, but only when I get an updated invoice for one appointment

    • Initial Complaint

      Date:11/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company seems to almost be hidden so here is what I can tell. In October 20, 2023 I saw Dr. P*** at the practice of CVP. They were given both my primary and my secondary insurance. My secondary is ***** Medicare which this company is in Network. The Executive Office, *******, of ***** has contacted this company multiple times as well to tell them that their determination was denied. I have contacted this company. My wife, ***, has contacted this company multiple times as well. The last message that ***** received from Patricia at ###-###-#### is that she was not accepting the determination of ***** and that (basically and paraphrased) she was making certain we paid. This has just escalated to this point in the last couple of months and we realized we have an issue. My wife last contacted them today and the Supervisor who was suppose to call back after lunch (Latricia) did not. I have attempted to contact he Corporate Office as well.

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for a scheduled eye exam, and I provided my health insurance card. The people at the desk submitted my information and never mention the word about my insurance and proceeded to allow me to get this examination. Months later I get a bill $640. I called this office which is the one in Fairfield where I have my appointment. I spoke to a manager or clerk and asked her that why was I getting charged this amount. She told me that they did not accept my insurance. I told her that I should’ve been informed that way I can make a decision whether to proceed with the appointment or not. She then told me that it did happen one time before with another patient. I told her that this is unacceptable and they cannot just Make a decision for me without letting me know about my insurance, not being accepted.

    • Initial Complaint

      Date:09/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like reimbursement for 60 dollar paid last year for a copy of my test results prescription. They are collecting monies for test results or prescription for eye glasses even though they have been paid by the insurance carrier and the test result or prescription for glasses should be issued with out an additional charge. They are doing this to everyone and I would like for all the people who were charged for test result and prescription to be refunded since they first began charging people for test result or prescription. They will attempt to say that my services were different because it was a diabetic exam but per last year they charged me for the prescription.

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poor experience at the eye institute as a Veteran. I will not go back -----the person that saw me had pink hair look and talked unprofessional.

    • Initial Complaint

      Date:12/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue 1: On October 18, 2023, I was given an oral estimate of $993 for surgery. The estimate was for surgery center charges at *** ********* Hospital AND CEI services. A written notice was mailed within a week. After insurance negotiations, the actual amount billed was $1,015 from CEI and $4,446 from *** ********* Hospital for a total patient responsibility of $5,461. There were no complications with the procedures. When the bills came in I contacted the hospital. They acknowledged that CEI provided an inaccurate estimate and agreed to reduce its bill by $2,223. I also contacted CEI. They acknowledged that their estimate form was misleading but refused to accept financial responsibility for the inaccurate estimate. Desired resolution: $2,223 payment from CEI to me Issue #2: CEI accepted three payments for its services: $993 in October by credit card, $993 on November 1 by credit card, and $1,015 in November from my insurance company. The second payment was credited back to my credit card. CEI claims that the “check is in the mail” for a partial refund, but it has been more than a month since the overcharge occurred. Desired resolution: $993 payment from CEI to me

    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, Dec 13, 2023, I had a scheduled appointment with CEI/Dr Daniel H***** at the ***** ********** ** office. This appointment was scheduled following a previous visit approximately 6 months prior. On the Sunday prior to my scheduled appointment, I received a phone call (automated) reminding me of my appointment.l When I arrived for my appointment (15 minutes early), I was told the doctor wasn't there. No apologies or explanations, just the fact the the doctor was not there. The receptionist who informed me of this was not caring or concerned about this at all, just informed me that I was out of luck. This is the second time I was treated in this manner at this location of CEI. I was then told to re-schedule the appointment, which was 6 months in the future. This sort of treatment never happened in the 20 or so years that I had Dr. B**** as my ophthalmologist.

    • Initial Complaint

      Date:07/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an eye procedure in May 2021. I was evaluated by Cincinnati Eye Institute for the necessary surgery and was also vetted by Cincinnati Eye Institute insurance / financial coordinator to verify if my insurance would cover the procedure. About a week after the doctor consultation, I was informed by the Cincinnati Eye Institute financial office that my insurance company approved the procedure. So they surgery was done in 2021. But, as of May 2023 I have been receiving a bill form *** Physicians / Cincinnati Eye Institute for $1,500. I do not own this money since *** Physicians / Cincinnati Eye Institute said they got approved by my insurance company and they performed the surgery under those conditions. . I called *** main billing line on 6/7/23 & 6/15/23 and talked to Tony to resolve this issue. He said he would send it to his supervisor Demetrius.. I never heard back from any one. I called again on 6/23/23 and spoke to Trisha with no resolution. I called again on 7/20/23 and ask to speak to supervisor Demetrius. I got his voicemail and left a detailed voicemail. I got no response. I called again on 7/21/23 left another message for Demetrius and again no response. So I called the main billing line again on 7/21/23 and spoke to Tony again. He again said he would send another message to his supervisor Demetrius. it is 7/24/23 and I have still not gotten a response from anyone to resolve this issue. I do not own the bill. The surgery was done in 2021 and they are sending me a bill 2 yrs later. I no longer even have that insurance coverage that I had in 2021 . I want this resolved and cleared that I do not own this bill, so it does not effect my credit score.

    • Initial Complaint

      Date:04/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited this business on two occasions, 9/13/22 and 2/20/23. I specifically asked at each appointment if my ***** ******** would cover the charges after paying my copay. I was told yes my insurance would cover the charges. Six months after the first visit I started receiving bills for charges not covered by my insurance. I called their billing department. I spoke with Hanna 3/14/23. She said they’d resubmit to *****. On 4/4/23, I received another bill. I called and spoke with Hanna again. She said she’d speak with her supervisor. Didn’t hear anything back. Received another bill dated 4/20/23. I called and spoke with Tony. He said they’re not responsible for telling me what charges are not covered by *****. I requested a call from his supervisor. I’ve heard nothing. First, if they didn’t know what was covered by my insurance they should’ve explained that up front. Second, sending me a bill six months after the first appointment is some of the worst accounting I’ve seen and I’m seventy years old. Third, their customer service is deceptive and lacking on follow up in every area except taking money from a client. These charges need to be reversed and the balance should be $0.00

    CEI Physicians PSC, LLC is NOT a BBB Accredited Business.

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