Business ProfileforHome Carpet Company of Boardman LLC

Hello - Thanks so much for taking a look at our situation. In the fall of 2017, a major storm with strait line winds and tornadic activity hit Boardman, ****. Our house took a direct hit with multiple large trees through the roof. It was categorized as a catastrophic claim by our Insurance Company, and we were out of the house for almost 6 months as it was rebuilt. ***** Construction was the ** and Home Carpet did most of the flooring work. The laminate flooring we picked covers the living room, dining room, kitchen, downstairs bath, front hallway and upstairs bedroom. The root issue is we have 10+ areas where the laminate is coming part, and raising up on the edges. It looks horrible. This has been going on for 2+ years now. We have had multiple conversations with ***********************, owner of Home Carpet. He acknowledges the issues but keeps giving us the run around. He even sent a 3rd party investigator out to do a full investigation. It has been documented and determined it is a flaw with the material, but ****** and Home Carpet refuse to do anything (report attached) as apparently, they don't do business with this company anymore (gee, I wonder why!) This floor has a 10 year+ warranty. He has tried to blame it on everyone else, including ***** Construction, but the sub floor was completely replaced with brand new materials. It was like laying flooring in a new house. We are completely stuck in the middle of this one. But the report is very telling with detailed information and photographs. I also have numerous photos I can supply, from installation of sub floor to today. This wasn't our first purchase from him, and my wife, the Director of a local retirement home, used him for years as well. Obviously this has all come to an end. We are just looking to have this faulty product replaced, that is under warranty, and nothing more. Thanks again for listening to our situation. You are welcome to contact us for additional details.***** and ********