Complaints

This profile includes complaints for Frank's Automotive, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Frank's Automotive, LLC

  921 N Main St Bowling Green, OH 43402-1841

  
• 

  Frank's Automotive, LLC

  417 East Sandusky Street Findlay, OH 45840

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my truck towed to ****** on July 3rd of 2024 with some sort of transmission issue. I gave it a month as I was not pressed for time when it came to getting my truck back. After that month was up, I began calling in every few weeks. I was told time and time again that I would receive a call back, but never did. I recently have begun calling multiple times a week. I am still being told the same thing regarding my truck. Let me get an answer for you and Ill call you right back has been said to me many times, and not once has it been true. Not only that, but they are still three months later, not able to tell me anything more about what is wrong with my truck than when I dropped it off in the beginning of July. My patience has run extremely thin.

  Business Response

  Date: 10/11/2024

  *** * had dropped his Dodge Ram off at our shop the morning of July 3, 2024. The reason he dropped it off that day was because he was moving and had to get the truck removed from his old residence. I informed him our shop repair schedule was backed up and he said he was not in a rush and to take our time. We did work his truck in on three different occasions in between spots in our work schedule. There were times where *** * and I did speak about the issue with the truck. I do admit there were times that I did not follow up with his phone call and I did apologize. I received this BBB complaint 1 day before he picked up the truck. 

  The final diagnosis in our opinion with the truck was a transfer case issue that had to be fixed first. He was made aware of that and decided to pick the truck up because he said he could change that himself. When he came to pick up the key I informed him there was no charge owed and he seemed happy with that. I now consider this matter closed. 

  Customer Answer

  Date: 10/16/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22399181, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter went to Bowling Green for a high school football game. After the game, they stopped at a gas station so one of the group could get a fountain drink. While he went in the others ran across the street to grab some cookies. While the one was in the store, the towing company stopped, went in and asked the clerk if he recognized the car. He didn’t. The towing company put a boot on the car. The towing company would not unboot the car until my daughter and her friends paid $60. The towing company claims that since my daughter wasn’t the customer that they were in their rights to boot the car even though one of the passengers was a customer. No where does it state that the driver of a vehicle is the sole determining factor of whether or not they a doing business in the store.

  Business Response

  Date: 09/19/2022

  The Circle K store on Prospect Street in Bowling Green, Ohio is posted according to the ORC as a private lot for Customer Parking Only While Shopping. This parking lot is in proximity to other businesses and people tend to park in this parking lot and go elsewhere because it's convenient. The tow driver noticed 3 vehicles all parked together and on one in or around them. He then went into Circle K to ask the clerk if they belonged to anyone in the store that was shopping. The clerk asked if anyone was driving any of the 3 vehicles parked outside along the guardrail. There were 5 or 6 patrons in the store shopping and they all told the clerk they were not theirs. the tow driver then went outside and began preparing the first vehicle to tow by putting a pair of go jaks on it. This is the car in the attached picture that has the go jak on it. You can also see in the second picture that there are 3 cars along the guardrail. When the driver was finished putting the go jak on the first vehicle, he saw people coming toward him from across the street from DP Dough and some others came around the corner of the adjacent building to the parking lot. We are assuming since Dad said they went to get cookies that they were down the street at Insomnia Cookies. The group of people, who surrounded the driver, were all traveling together in those 3 cars. The driver told them to get the go jak off the car he would need a $60 let go fee. This fee is actually cheaper than what ORC says we should charge for a drop fee. The normal fee would be $64.50 +$4.35 Sales Tax = $68.85. We actually only charged $56.21 + $3.79 Sales Tax = $60.00. We charge this way so that the driver doesn't have to carry change as there have been many fights in this particular parking lot.

  The driver was going to tow this vehicle in good faith, knowing that he had checked with the clerk in the store to make sure no one in there was associated with any of the three vehicles. There was no one in the vehicles or around them. As stated earlier, the people who were traveling together came from two different directions when he was in the process of preparing it for tow. No one came from inside Circle K to claim the vehicle. If a person had been shopping at Circle K and then left that store, the vehicle needed to be moved after shopping as per the sign saying "Customer Parking Only While Shopping". That would have been the driver's responsibility to move it when the passenger was finished in the store. It was not okay to leave the car parked there and go to other business to shop.

  We feel that no refund is due. 

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The good-for-nothing punks who own Frank’s Automotive stole nearly $160 in cash from me. The owner told me I would have to pay $158 in cash because I parked in a CVS Pharmacy parking lot in Bowling Green, Ohio. He said I would have to give him cash because credit card charges could be disputed. When I asked the owner whether he forces everybody to pay cash, he wouldn’t answer me. He towed my car, and when I inspected my vehicle for possible damage after I was allowed to enter it, I was told I could inspect the vehicle somewhere else.

  Business Response

  Date: 09/13/2022

       The weekend of September 9-11 is the Black Swamp Arts Festival in Bowling Green, Ohio. During this festival CVS (which is located within a few blocks of the festivities) has been overwhelmed with parking issues because people believe they can park there for the event even when signage states it is not event parking. This parking lot is posted as a "Customer Parking While Shopping Only" 24/7 all year. It is posted according to ORC as a private tow away zone. We posted extra signs that said "No Event Parking" to help deter festival parking during these three days. We work with management to identify which cars are customers in the store and which customers have left the store and walked off the property leaving their vehicle. 

  On Saturday, September 10, 2022 at roughly around 430 pm Mr. X vehicle was towed off the property and Mr. X approached the tow truck in the street and asked why the vehicle was being towed. The driver was trying to explain why he was being towed. At this time, Frank, who is the owner of Frank's Automotive, and who was working with CVS management, noticed the interaction and went over to see what the concern was. He asked Mr. X to come towards him out of the street for his safety. Frank instructed the driver to bring the car back around into the parking lot. Frank explained the options for release of Mr. X's vehicle. His first option was that he could pay the tow fee as of that moment which was $137.71 ($129.00 Plus $8.71 Sales Tax) He was charged this amount because the vehicle had already left the property. His second option was that he could pick his vehicle up at the shop for $155.86 which is the $137.71 plus storage of $17 and of course Sales Tax. Mr. X asked multiple questions and as Frank was answering them Mr. X began walking aggressively toward Frank. Frank kept backing up as Mr. X moved forward as to diffuse the situation. Mr. X demanded three times to take  a picture of Frank's ID. Frank said no three times. Mr. X then took two pictures of Frank. Frank then explained to him that he was done with the situation and instructed the driver to take the vehicle back to the shop. Frank then called the BG police department. When the officer arrived, he explained to Mr. X this is a civil matter and directed him to go to the shop to retrieve his vehicle. Mr. X came to the shop and he still seemed agitated. He was told how much his vehicle was to get it from impound. He then stated to ***** that he better not have any damage, need an alignment, or have anything stolen. Mr. X was told that everything was fine with his car. He then gave ***** $160 in crumpled up 20's. She gave him back $5 in change. Her and another employee escorted Mr. X out to his vehicle due to the comments he made. The other employee took off the wheel lock while ***** watched Mr. X. get in his car from a distance of about 8 feet. Mr. X rummaged around his car for a few minutes and then shut the door and preceded to drive around the parking lot to in front of the garage door where we were releasing vehicles. He stopped, got out and began walking around his vehicle looking for damage and did not say anything. I asked him to either move his car to the street which was about 50 feet off the property or to take it home to inspect it. I did this because of his aggressive behavior earlier with Frank. 

  We believe this incident was handled properly and the tow was done correctly. No monies are owed to Mr. X. According to ORC we have the lot posted correctly. Management does not want vehicles sitting on their private property unless they are in the store shopping. Once they are finished shopping and pay they are to leave the store and remove their vehicle from the parking lot. We charged the correct amount according to ORC. Mr. X was also given a receipt and pictures were taken of his parked car at CVS before it was towed. It is also industry standard to not take credit cards for impounds as they can be disputed after the service is rendered on an impound. 

  I have attached Mr. X's receipt, pictures of his vehicle at the CVS lot, the BGPD Incident Report, and a picture of the No Event Parking sign. I can send pictures of the other tow signs at the entrances that are there 24/7 upon request.