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          Genie of Fairview Door Co. has 1 locations, listed below.

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            Business ProfileGenie of Fairview Door Co.

            Garage Doors
            BBB accredited business

            Contact Information

            3501 E Royalton Rd

            Broadview Heights, OH 44147-2983

            Visit Website
            Email this Business
            (440) 546-9600

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/26/1998

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Genie of Fairview Door Co. specializes in garage door and garage door opener installation and repair.

            Business Details

            Location of This Business
            3501 E Royalton Rd, Broadview Heights, OH 44147-2983
            Email this Business
            BBB File Opened:
            1/1/1964
            Years in Business:
            60
            Business Started:
            1/1/1964
            Business Incorporated:
            9/8/2016
            Accredited Since:
            8/26/1998
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Albert L. Heller, President
            • Mr. John Heller, Vice-President
            Contact Information

            Principal

            • Mr. Albert L. Heller, President

            Customer Contact

            • Mr. John Heller, Vice-President
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/05/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            When I purchased my garage door, I had also received a warranty upon purchase through my ****** credit card. Upon calling genie to ask for them to fix my door under the warranty, they explained that when I purchased the door, I had purchased it through ****** which caused them to pick for me “the worst kind of door” according to the associate who had visited my home. After this, I called ****** to confirm this and received a response along the lines that “we did not pick this door for you so therefore it is not our responsibility to repair, it is up to the company the warranty is held under”. I had another door before this that was 35 years old that held itself with no issues before it needed to be replaced. The current door I have has only lasted 4 years, which is why I would like either a repetition of the door free of charge through my warranty or a refund. If this does not get resolved in this fashion, I will most likely have to excel this to a court level to resolve this issue.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kelly M

            07/27/2024

            They were prompt, knowledg, and professional, They came out looked at why my garage door would not open. I needed new coils. They measured and ordered them immediately! When they went to pick them up they found that the wrong size had come in. They notified me of the issue and rescheduled the apt for the repair. They also notified me that the correct size had already been ordered again. On the day of the repair 2 technicians came out due to the fact that the coils I have, haven't been made for 40 years. The technichian that had the experience with that brand wasn't supposed to work due to an injury so he came out just to help guide! I really appreciate all that they went thru to fix my garage door. It really gave them a hard time! And to think, I originally thought about doing this myself! My garage door works great! Will and Curtis went above and beyond to make sure my garage door worked like new!! I am so sorry that it gave you such a hard time!! Thank you and stay safe????

            Local BBB

            BBB Serving Greater Cleveland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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