Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Heartland Payroll Solutions, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHeartland Payroll Solutions, Inc.

    Payroll Services
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 33 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/27/2017

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Heartland Payroll Solutions, Inc. provides customizable solutions for businesses large and small to track time and attendance, human resources administration, tax reporting and more in one online, integrated suite.

    Available features include:

    Time & Attendance: Labor distribution * Multiple time collection options * Employee scheduling * Labor reporting capabilities *Overtime reports * Paid time off management 

    Types of Integrated Solutions: Time and attendance * POS platforms * 401(k) * General ledger/accounting systems * Workers’ compensation

    Payroll Tax Management: Multiple payment options * Management reporting

    Pre-Employment Solutions: Applicant tracking * Onboarding system * WOTC determination and processing

    Payroll + HR: HR Support Center * Employee files * Labor law poster compliance * HR On-Demand

    ACA Reporting

    Business Details

    This is a multi-location business.

    Find a Location

    Heartland Payroll Solutions, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2001 Aerospace Pkwy, Brook Park, OH 44142-1002
      BBB File Opened:
      10/31/2003
      Years in Business:
      25
      Business Started:
      1/1/1999
      Business Incorporated:
      8/3/1999
      Accredited Since:
      9/27/2017
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Ms. Sandra Carr, Senior Director
      Contact Information

      Principal

      • Ms. Sandra Carr, Senior Director

      Customer Contact

      • Igor Ristic
      Additional Contact Information

      Email Addresses

      Customer Complaints

      18 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/02/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I am writing to file a formal complaint against Heartland Payroll Services regarding their failure to fulfill their obligations as my payroll service provider. Despite numerous assurances and commitments, Heartland Payroll Services has repeatedly failed to file important reports on time, leading to significant disruptions and financial consequences for my business. The specific issues I have encountered include: Failure to File Reports: Heartland Payroll Services has failed to file essential reports on behalf of my company, resulting in compliance issues and penalties. Lack of Timely Communication: Despite being aware of the filing deadlines, Heartland Payroll Services did not communicate effectively or take proactive measures to resolve the filing delays. Financial Impact: The delayed filings have caused financial strain and uncertainty for my business, as we have incurred penalties and potential legal repercussions due to non-compliance. I have made multiple attempts to address these issues with Heartland Payroll Services, but the lack of resolution and accountability on their part has been concerning. As a result, I have experienced frustration, stress, and financial losses due to their negligence.
      Read More

      Customer Reviews

      33 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dana N

      1 star

      05/10/2024

      STEER CLEAR OF THIS COMPANY. I have never dealt with such horrific customer service in my life. They tell you they are going to do something, and they do not do it, until you've called about 4 more times, get put through the ringer, get different answers from each person you speak to, and so on. At one point they withdrew additional funds from my business account that were incorrect, and it took me 4 WEEKS, 4 PHONE CALLS, AND 4 EMAILS to FINALLY get an answer on it and get that handled and taken care of, and let me say, this was just one issue, there were several others. I truly, truly hope that this company gets noticed for their lack of customer service, their lack of doing their jobs as a full service payroll company, all of it so that other fellow business owners do NOT make the same MISTAKE going with them. Put it this way, I changed payroll companies at the beginning of the second quarter... that's how poor they are at doing their jobs and how eager I was after months of being given the run around on issue after issue after issue on their end to no longer be associated with them whatsoever.

      Local BBB

      BBB Serving Greater Cleveland

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.