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Business Profile

Bank

The Farmers National Bank
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Farmers National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/16/2025 My debit card was hacked, 2 charges went through for ***********. The bank had blocked a fradulant charge to the same on Friday. I discovered the charges on Sundaty evening and reported to the fraud department. I was told my card was cancelled. The next day was Presidents Day and the bank was closed. I went into the local branch, *******, ** on 2/18. My card had not been cancelled, so the cancelled my card, ordered a new one and told me that the funds, as well as the non-sufficient funds fees would be credited to my account by the end of business the next day. I received a call from the branch office in **********, **, where I opened my account. Asking why my account was in the negative and how I was remedying this. I went through the fraud, which they did not see in the system yet. I called the fraud department again. I was told it could take up to 10 days for the funds to be refunded. I received a letter from the bank on 3/1, asking what I had done to resolve the issue. Stating that I needed to submit documenation to show my efforts to resolve this. I called the number on the letter for the fraud department and was answered by someone trying to get me to give information about any of my cards, and to agree to a voucher for *******. I called the ******** branch and was told to send a copy from my ******* account and what to say with it, to the fraud department, and that it did not look like th fraud department had done anything to resolve it for me, by 3/7. I did this. I also had tried to call *******, but it was an automated system and I was unable to reach a person. Through saying fraud at the prompts, the automated system stated that it is the financial instituations responsibility to contact them with any charges that the customer did not make. I also emailed this to the fraud department. charges were $330.62 and $470.58, NSF fees $72

      Business Response

      Date: 03/18/2025

       

      Please see the attached response that was sent to Ms. **** last week. 

      The bank fees that were assessed to her account were refunded, and per her request that account was closed and the remaining funds sent to her with the resolution that she desired. 

      Further no additional correspondence from the customer we consider this matter to be closed. 

      Please feel free to contact me at ************** with any questions on this matter.

      Respectfully,

      ***** ***** - Manager of Compliance 

    • Initial Complaint

      Date:07/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon reviewing my credit history on credit karma I have noticed that this bank has incorrectly documented two missed payments on my credit and this is effecting my score and had caused a tremendous amount of stress. I had previously called and spoke with ***************************. I was advised to send my payment confirmations and it would be fixed. I did do. I have attempted to email her 4-5 times, call her and Ive called ************************* twice left a voicemail no return call and *** also called last Friday and left a message for his manager as ***** was out of the office and its now Wednesday no call back. This needs to be removed from my credit as I have never missed a payment. I would like this to be corrected this week. As they have had weeks to make this right and have been terrible with customer service and not returning any calls or emails. I will agree I forget and dont always pay the payment on the due date but every bill is paid within the 30 day period and NEVER missed. And they wont contact me back.

      Business Response

      Date: 07/15/2024

      On 3/23/24 ************** filed an electronic dispute through Transunion. On 4/18/24 Farmers responded to the dispute through E-Oscar ******* reporting dispute system) as the report was being reported correctly base on our review of payments due vs payments paid.

      On 5/13/24 we spoke with customer as she claimed we didnt respond to the Transunion request. We possess copies of our response.

      On 6/24/24 we responded directly to her explaining her payment history and reasons this happened.

      Unfortunately this customer has paid late nearly every month. Most of these payments we paid very close to the 30 day ***** Some of those we paid electronically either after 6pm or on the weekends causing them to be credited as late to the bureaus. Our system clearly states if paid after 6 pm the payment would be posted the next business day.

      FCRA requires that we report payment histories in the manner that they were paid unless there was an error on our part.


      We are willing to offer the customer and extension to help her get the account paid ahead one month giving her a 30 day cushion for future payments.

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All I want is a debit card, one was ordered on March 29, april 15 and another one on May 1st and every time I call Im told different information. All I want is a debit card. I dont think that is too much to ask. I have recently moved and have not had time to go into the branch to change my address. It has been less than a week since I have moved. All I want is a debit card so I can have access to my money

      Business Response

      Date: 05/22/2023

      Please review the attached response confirming Ms. *********** now has her Debit Card. We consider the matter to be closed at this time. 

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