Business ProfileforAbbott Electric, Inc.

Complaint re: invoice ****** 1/18/2023 Security light not working. Abbott Electric demands customer credit card number to book appointment. They'll bill card regardless of customer satisfaction with service. Service fee was about $120. When electrician arrived, I showed him I'd purchased a dusk/dawn security light with light sensor from ****** Cost was over $100 with tax. He suggested I look at bulbs he brought with him. There were approx. five bulbs to pick from. He showed one that was similar to original bulb. He suggested that we use light fixture already on the pole instead of my new purchase and save installation time. I considered his suggestion and agreed we should use existing fixture. I would return my new fixture to Lowes. But now I've received the bill and find he billed me $222, about twice as much as the new security light that I bought from Lowes. I feel like I was conned. I should have insisted that he use the new light that I already purchased. Labor fee was also higher than expected. Abbott was already charging over $120 for the electrician to come to the house. Was he paid by the minute? Quarter hour? I feel the electrician logged on extra time to stretch his bill. I saw him lower the bucket truck and look for something that he supposedly dropped. I came out of the house and tried to help look for missing bolts/screws. We searched, then he revealed that he had the same kind of screws stocked on the truck! Why were we searching for lost screws/bolts if he already had them in stock? Minutes added up as we searched and now it seems like an excuse to add labor time on the bill. Labor billed $363, took longer than necessary. Total bill $585. I feel Abbott Electric overcharged. They have my credit card number and will use it to pay bill whether I complain or not. To sum up: Electrician came out, used bucket truck to install new outdoor light bulb. Not a difficult service call. I won't recommend Abbott to anyone else.