Business ProfileforKnox Energy Cooperative Association

Account number*************** Name on account: Russell ******* I contacted Knox energy 2 weeks ago about extending my due date for a shut off. They extended my shut off date. However I am a single unemployed mother of 3 children. I was not able to come up with the money. I am currently waiting to find out if any charities I contacted can help. I called today before noon spoke with a woman and explained my situation. Told her i couldn't pay the amount, but could pay something and asked if my due date could be extended until 6-14-2022. The woman said yes that would be acceptable. I made a partial payment then called Knox energy to confirm my payment and to make sure the extended date was made. The last woman I spoke with said it wasn't noted on my account and that the shut off would proceed regardless of what I was told by someone else. I am a single, unemployed mother of 3. Please help me get this made right! I should not have been told yes, then told NO there was no note of your claim so the shut off will proceed regardless. This is absurd and any help with this matter would be greatly appreciated. Thank you!