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Business Profile

Towing Company

Canton Towing & Recovery Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Canton Towing & Recovery Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canton Towing & Recovery Enterprises, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The maximum Ohio fee for a towing should be 129 (1) If a motor vehicle has a manufacturer's gross vehicle weight rating less than ten thousand one pounds, any fee for the removal of the motor vehicle charged by a towing service pursuant to sections ******* and ******** of the Revised Code shall not exceed the reasonable cost of complying with the requirements of those sections, but in no instance exceed one hundred twenty-nine dollars. I was asked to pay $518 at first then they gave me a “discount “ and charged $400 They said it was because it was a police empound so they could charge more.Im from ***** and they never did that before. I called ****** towing in ***** and they said it was 129. I just wanted to inform you guys I’m not sure if it’s legal or not.

      Business Response

      Date: 09/13/2024

      Revised Code ******* is for private residential parking below is code. someone got pulled over and the car was impounded by the police. Has nothing todo with the revised code. We have rules and regulations we have to follow. I can a sure you that the company follows all laws and codes. 

      Section ******* | Vehicle left on private residential or private agricultural property without the permission of person having right to possession of property.

      Ohio Revised Code
      Title 45 Motor Vehicles-Aeronautics-Watercraft
      Chapter **** Traffic Laws - Equipment; Loads
      (A)(1) The sheriff of a county or chief of a law enforcement agency of a municipal corporation, township, port authority, conservancy district, or township or joint police district, within the sheriff's or chief's respective territorial jurisdiction, upon complaint of any person adversely affected, may order into storage any motor vehicle, other than an abandoned junk motor vehicle as defined in section ******* of the Revised Code, that has been left on private residential or private agricultural property for at least four hours without the permission of the person having the right to the possession of the property. The sheriff or chief, upon complaint of a repair garage or place of storage, may order into storage any motor vehicle, other than an abandoned junk motor vehicle, that has been left at the garage or place of storage for a longer period than that agreed upon. When ordering a motor vehicle into storage pursuant to this division, a sheriff or chief may arrange for the removal of the motor vehicle by a towing service and shall designate a storage facility.

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Car was in an accident and taken to the impound lot, it was supposed to be sent to the collision center today. They charged us 1004.99 to tow it a few miles. They have not released my car, towed it to the get an estimate and will not answer the phone. Insurance company called them and they said they will call me back, and have not. My car is sitting almost an hour away with no way to speak to them, especially after the huge overcharge.

      Business Response

      Date: 04/26/2024

      As you can see in the pictures this was not a normal tow she rolled the jeep. As far as it goes for her not being able to get a hold of us is untrue as she sent you a copy of the invoice. The jeep was in our lot for 5 days befor the bill was paid. We our open 7a to 7p monday thru saturday. The phones are 24/7 365 days a year. After 2 months of the car being gone it hard to know what happen those 5 days it was here. The owner was giving an chance to pay for the car right on scene or bring it back to the shop and have the insurance take care of it. If she got the insurance company loop they come to our lot and inspect the jeep and they decide if its totaled or fixable. We will not refund any money 

    Canton Towing & Recovery Enterprises, LLC is NOT a BBB Accredited Business.

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