Business ProfileforThe Exchange

I purchased a ******** ****** lite, from The Exchange, located on Cleveland ave in Canton Ohio. Just after about 45 mins of using the ******, it shut off and would not turn back on. I plugged it in and left it to charge overnight. In the morning I then tried to turn it back on, nothing happened. I contacted The exchange and they said as long as it is with in 30 days I can return it. A few days later i went into the store and was greeted as usual. I went to the counter and was how they could help me. I explained what had happened, the employee looked over the ****** and walked over to another employee and proceeded to whisper to them. He came back over and asked what exactly had happened, I again explained, and they looked at it again and said they would not return it, because it quit working. I started to get angry with them because they said, what I was telling them didn't make sense. I asked how so? The employee said it was due to the time frame. I said no, what I said is what happened. They talked more and said, no refund, I don't believe you. after arguing with him he said I will replace it with another one. I explained that I do not want another one. He said its either this or nothing at all. I said according to the receipt I can return it. Him I don't care, and you need to understand I being generous. I stated that I wanted my money back NOT another used ******, I was handed another one and was told that was it. They refused to give me my receipt back, just a different one showing a swap. I have never had a issue until now returning something that I either didn't work or I didn't like. I have shopped there for almost 10 yrs, and never been treated like this before.. I have always gotten my money back I have always been told by the employees if you don't like it you have 30 days to return it. There policy is - 30 days from purchase date. I was 1 week. To make sure you know what's going this ******** ****** Lite was USED NOT NEW, and I was aware of that.