Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several months I’ve been dealing with front end issues they have replaced the entire front end steering compartment since then I’ve been at there several times concerning the same drive ability with my truck I have gave them my warranty information they refuse to call or use my warranty information instead I’ve paid out of pocket over 4000 dollars 3200 for first front rebuild gearbox idler arm pitman arm tie rods and wheel bearing since I’ve taken back several times over last year for drive ability problems with front end. The 19 of January I drop it off and picked up the 27 for same issue n then they said it was safe everything was good. I started to go the work the 3 of February that morning I was driving dwn the interstate got on at Franklin exit as I was driving dwn coming up on Monroe over pass something popped truck veres hard left I am n the far right lane the bang caused the truck to swerve across 4 lanes of traffic almost hitting the wall. I got it towed back two them at there exspense still had to pay out of pocket toReplace upper control arms 215 bucks and they said they was going to install new arms replace broken alignment pins and re align the steering after back n forth I go today February 6 to pick it up they said it still pulls to the right but not if u hold steering wheel straight they tried to tack weld camber pins to the alignment bolts have any more questions feel free to ask I have pics and papers every time there it won’t alow me to send pics on this

  Business Response

  Date: 03/04/2025

  Hey ****, we sorry about these issues you’ve experienced. Your truck’s lift kit and oversized tires have contributed to the ongoing problems. We replaced over $3K worth of parts and performed courtesy repairs. Unfortunately, your warranty company would not cover the repairs due to these modifications. We have documented every repair and explained the impact of the modifications on your vehicle’s performance. Despite our best efforts, the condition of your vehicle and the modifications have made it challenging to achieve the desired driveability. If you have any further questions or need additional information, please feel free to reach out.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Friday, July 19 I arrived for a 1 o’clock appointment for an oil change to my Cadillac ATS. Tires were not rotated and after delivery I requested for this to be corrected. Car was pulled back in to beay where technician stated they forgot to do the tire rotation, and then tire rotation was completed. Was charged $108. Upon driving home it was noticed that the sticker indicating the oil change did not have the correct oil, weight information. I contacted the facility and they informed me that most likely the technician put in the wrong information. I asked them to verify and they told me they would call back. after receiving a return phone call I was told correct oil was put in the vehicle, but the wrong oil weight was put on the sticker and not to worry about it. I called my father and ask him to go to the facility and recover the used empty bottles just to make sure that it was the correct oil -when my father did this, He noted that much of the oil had not even been used and was dripping on the floor and throughout the shop because the containers were not empty. once arriving home and after letting the car rest for at least 30 minutes, I checked the oil level and it was much below the manufacturers suggested level. Not only was the car not topped off. It was over a quart low —when I contacted the owner/manager— I was told that he spoke with the technician and that it was not the normal caliber of their service. I was not offered a refund even though I communicated to the owner that I had to purchase additional oil in order to have enough in my car to meet manufactures guidelines.

  Business Response

  Date: 03/04/2025

  Dear ******,

  Thank you for your review. I apologize for any inconvenience caused. You arrived early, and we accommodated your request to start work ahead of schedule. Your appointment was for an oil change, and a tire rotation was not requested or due. We used six individual bottles of Pennzoil Platinum as per your request. An error was made on the sticker, but the correct oil was used. Despite our attempts to resolve your concerns, we were unable to reach a mutual understanding.

  We strive to maintain high service standards. Please reach out directly for any further assistance.