Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered parts on June 7, 2023. Still have not received them. The tracking # is ******************************. The PO said it was delivered but we did not receive it. Either they delivered it to the wrong place or it was stolen.

  Business Response

  Date: 06/26/2023

  Hi,

  Can you verify your ship to address.  USPS states the package was delivered.

  Your item was delivered at the front door or porch at 1:28 pm on June 11, 2023 in **** ** **** ** ******

   

  ****

  Customer Answer

  Date: 08/03/2023

  Consumer’s Original Complaint:
  Better Business Bureau           7/27/2023 
  15W Fourth St 
  Suite 300 
  Dayton, Ohio 45402 
  
  To Whom it May Concern,

  I am writing to you about a business in your area called "Boat and RV Accessories" located at 7975 S. Suburban Rd, Centerville, OH 45458-2702. They are a member of the BBB. 
  I ordered parts online for my RV refrigerator on June 7, 2023. The parts included a power module kit (control board) and a refrigerator thermo fuse, and were paid for through Paypal in the amount total of $309.51. I received an email thanking me for my order the same day. The expected delivery date for my order was June 11, 2023, 

  A notice was sent to my wife (******) cell phone (************) that the items had been delivered and placed at our front door at 1:15pm on June 11,2023. There was no package located at our front door or anywhere else around our apartment. 

  On June 12, 2023 I went to our local post office and spoke with the supervisor, (*** ******** ******** ****) about the missing items. I also contacted the seller, Boat and RV Accessories, they gave me the tracking numbers which I then provided for the supervisor at our post office. Both parties were able to confirm via the tracking numbers that the items had arrived at the post office and were scanned in. The post office supervisor confirmed items had been sent out for delivery, and that they had a record of them being scanned by the carrier in our parking lot near my garage but they couldn't tell where she went from there. 

  On June 14, 2023, the post office sent letters to all the tenants at our apartment complex asking them to contact the post office if the items had gotten delivered to them by mistake. I have included a copy of the letter that was sent to all the tenants as we received one as well. There were no results from the letter that was sent. No one contacted the post office stating they received the package. 

  At this point, the post office instructed us to go back to the seller, since they would be the responsible party in situations like ours, and lost packages would be covered by their insurance. I contacted the seller, and they did not return my call. I then filed a complaint with the BBB to inform them of my situation. The BBB contacted the seller, (Boat and RV Acc), and shortly after that the seller contacted me and said they would investigate and update me. They asked me if they couldn't find the package would we rather have a refund or a replacement of the items. We asked for a refund. We have heard nothing back from them since that time. 

  On June 16, 2023, We escalated a dispute with PayPal and they sent us a return email on June 26 confirming that our items were shipped by USPS and again gave us the same tracking numbers. Email stated: "Latest update: your items were delivered at front door on June 11, 2023. Case Status: closed. Case was closed in the sellers favor as the seller provided a valid proof of delivery. Issue: items not delivered." 

  We have received no refund from the seller as of today's date 7/27/2023. Between the seller, the post office, and paypal, our issue has not been resolved. We are on a fixed income and are still out $309.51. The seller is a member of the BBB, yet does not ensure their products reach their customer? And refuses to offer a refund if this doesn't happen? This does not ensure buyer satisfaction. I don't know if the post office carrier delivered the items to the wrong apartment, or if they were stolen, but we did not receive them and checked our front door only a short time after we received notification that they were delivered. 

  Please give this matter your immediate attention. From all the research I have done, it is the seller's responsibility to make sure items reach the correct party, and their insurance should be covering items when they don't. I still don't have the parts for my RV refrigerator, and I also don't have my money so I cannot afford to order the items again. I have enclosed documentation with dates, tracking numbers and conversations for your reference. 

  Thank you for your attention to this matter. Please feel free to contact us at any time. I look forward to hearing from you.

  **** ** **** ******  *** ***** ** *** ******  **** ** **** ** ********** 
  **** ************ 
  **** ************ 

  Thank you, 
  **** * ******
  
  Please see attached pdf document. Letter with details and supporting documentation is all included.

  Consumer’s Desired Resolution:
  Refund

  Business Response

  Date: 08/04/2023

  Hi *****

  In the last correspondence with you we were waiting to hear back from you about what happened with your meeting with the post office.  We had not heard back so the assumption was made that you found the package.  As this point we will start a lost package claim with the post office and a stolen package report with the police. One or both will contact you for more information.  In the mean time if you do find the package please let us know so we can close the claim appropriately.

   

  ****

  Customer Answer

  Date: 08/04/2023

  Why do you keep asking the same questions? I'm old and you are confusing me. What is so hard to understand? We ordered and paid for the parts and we never received them!!

  Business Response

  Date: 08/07/2023

  Hi *****

  I'm not sure I understand your response.  Our last correspondence stated the following:

  In the last correspondence with you we were waiting to hear back from you about what happened with your meeting with the post office.  We had not heard back so the assumption was made that you found the package.  As this point we will start a lost package claim with the post office and a stolen package report with the police. One or both will contact you for more information.  In the meantime if you do find the package please let us know so we can close the claim appropriately.

  We have opened a claim and started the report with the police.  We are waiting for the investigation to conclude to move forward.  If you have another questions please let me know.

  ****

  Customer Answer

  Date: 08/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item which included a pair (2). However only one arrived. I have called repeatedly and left messages, but never received a call back.

  Business Response

  Date: 05/26/2023

  We are currently looking into this issue.  Currently we do not have any more in stock but we are having a separate item shipped from the manufacturer.  Can you confirm your ship to address?

• Initial Complaint

  Date:06/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a hygrometer and clock from this company on march 11 2022. Both items were and are still listed as in stock on their website **************************************************************************************************************************************************************************  that is the hygrometer in question as a reference, I have reached out multiple times to try and get these items in my possession, I even called the company that makes them in germany, and was told that they are in stock, in germany. This company has done little to remedy the situation, they will not answer emails, the phone number just goes to voicemail, i have left multiple messages, and nobody has called back. I am seeking a resolution, I believe this to be false advertising.

  Business Response

  Date: 06/23/2022

  Hi Mr. ******,

  I apologize for the inconvenience you experienced in trying to reach us.  You spoke with one of our customer service representatives today and they notified you tracking would be available this afternoon.  Your package shipped FedEx and the tracking number is ************.  Please allow 24 hours for the tracking to populate in the system.  If you have any other questions please let us know.