Business ProfileforLexus of Dayton

WORST CUSTOMER EXPERIENCE we have ever had!!! My husband found a truck at the dealership that he liked. They weren't open on Sunday so he had a friend that lived near the dealership go take a look at the vehicle Monday morning and after talking to his friend decided to go through with purchasing the truck. Talked to the sales person that morning, sent over drivers license and all other necessary details requested and worked it out with the salesman to show up that evening, finish signing the paperwork and drive the car home. He confirmed with the salesperson that he would be able to leave with the truck that evening. So he arranged a ride with a friend who works near us but lives in Beavercreek. He texted the sales person before he left work (1 hour drive) and the sales person said see you in a bit. 5 minutes before he arrived he got a call that someone else was looking at the truck??? Confused (as he was told the truck was already reserved, just waiting for final signatures) he continued onto the dealership to speak with them. When he arrived they said their was a couple there applying for financing to purchase the truck. He spoke with the general sales manager who gave some poor speech about how their must have been a mix up and his sales person was new. No one including the general sales manager did anything. The other couple had not yet purchased the truck and they could have stopped things then and there to make it right. Because he got a ride down from someone who lived local, he had to get arrangements to come have someone else pick him up and take him home from there. My husband did everything the salesman had told them to do to consider the truck saved until he got to the dealership, made arrangements, left work early, all for this mess and for them to do NOTHING to help in this HUGE mistake that they made. We have never been more displeased or angry with an experience in our entire lives.