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Business Profile

Property Management

MBL Management Co., Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer moved in February. The apartment had some issues to have fixed. The business still has issues to repair. The management company advised consumer they would get the issues fixed but have not done so. There was a cat urine smell in the bedroom. The company cleaned the carpet but their is still a urine smell. Business advised consumer they would not replace till after five years. Consumer also recently saw a mouse and texted the business and did not receive a response. The screens do not fit in the window and slammed down on her hand. She also paid a deposit for cats that did not move in. Consumer requested

    Business Response

    Date: 06/20/2023

    We apologize for any inconvenience upon moving in, however this is the first communication that MBL Management has received from consumer. We are happy to discuss options with the resident.

  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for an apartment and paid 50 application fee however when it came time for them to show me the unit they refused. My first appointment May 4@ 10 the lady never showed up I wanted time and gas waiting on her and said she had me scheduled for noon when my appointment was at 10am ok so like that's not my problem. When I asked about making another appointment I told her Tuesday @ 11 May 9 she told me to call/ text her the evening before to confirm that she would be there. I text ******* May 8 to see the unit May 9 at 11 as planned well I never hear back from her so now I know they are playing games with my money and my time. So I emailed the company to ask for a refund of the 50 so some female ******** emailed me saying it's nonrefundable yet they approved me for a unit that they won't come to show me. She tries to dumb talk me in the email by saying I need to make an appointment during the day and not call after 5 or the evening before. I want my fee back. They really don't want me as a tenant and I don't want them as a landlord. They are unprofessional and rude

    Business Response

    Date: 05/09/2023

    Unfortunately, as explained numerous times on the application, this fee is non-refundable. We do not suggest applying prior to viewing the apartment. 

MBL Management Co., Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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