ComplaintsforMBL Management Co., Inc.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Consumer moved in February. The apartment had some issues to have fixed. The business still has issues to repair. The management company advised consumer they would get the issues fixed but have not done so. There was a cat urine smell in the bedroom. The company cleaned the carpet but their is still a urine smell. Business advised consumer they would not replace till after five years. Consumer also recently saw a mouse and texted the business and did not receive a response. The screens do not fit in the window and slammed down on her hand. She also paid a deposit for cats that did not move in. Consumer requested

  

  Business response

  06/20/2023

  We apologize for any inconvenience upon moving in, however this is the first communication that MBL Management has received from consumer. We are happy to discuss options with the resident.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied for an apartment and paid 50 application fee however when it came time for them to show me the unit they refused. My first appointment May 4@ 10 the lady never showed up I wanted time and gas waiting on her and said she had me scheduled for noon when my appointment was at 10am ok so like that's not my problem. When I asked about making another appointment I told her Tuesday @ 11 May 9 she told me to call/ text her the evening before to confirm that she would be there. I text ******* May 8 to see the unit May 9 at 11 as planned well I never hear back from her so now I know they are playing games with my money and my time. So I emailed the company to ask for a refund of the 50 so some female ******** emailed me saying it's nonrefundable yet they approved me for a unit that they won't come to show me. She tries to dumb talk me in the email by saying I need to make an appointment during the day and not call after 5 or the evening before. I want my fee back. They really don't want me as a tenant and I don't want them as a landlord. They are unprofessional and rude

  

  Business response

  05/09/2023

  Unfortunately, as explained numerous times on the application, this fee is non-refundable. We do not suggest applying prior to viewing the apartment. 

• Initial Complaint

  03/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My apartment management team has had me living in unfair conditions. I have been asking for my apartment to be fixed correctly since 2017-18. They have their maintenance man fix things but he doesn’t fix things correctly. The stuff falls apart in they blame me in try to charge me to fix these things. They decided to not renew my lease making it like I’m messing the apartment up when really their maintenance team isn’t fixing things correctly in I refuse to keep paying for certain stuff. I tried to reach out to the property owner ******** **** ****** to explain my side. she knew I called in wouldn’t even return my call and has been very rude in nasty to me because of whatever her staff has told her to cover their buts. These are pictures off mbl work. The maintenance man terry puts a pot under my sink after he fixed it cause it was still leaking . Water leaking from my ceiling he cut it with a knife in put bowls under it to caught the water. It started leaking bad I had to have my kitchen wall removed because it was pipes inside the wall leaking. They fixed the pipes in replaced the cabinets but a week later the cabinets fall down because they wasn’t properly put up. They never even came back to fix the wall after rising the cabinets. It was a lot of mold in the kitchen wall which is connected to the bathroom wall. I put a work order in for the mold in the bathroom they never fixed the shower wall they put something over the mold the mold is now coming through it. I have been asking for new closet doors since 2017 I was told they are discontinued. Instead of updating my apartment they bring old dirty ones(2021) (during a pandemic) from another apartment in put those up as u can see they are not properly installed one is put on backwards (look at the handles). My hall closet door came down after they fixed it the first time. They screwed the screw in drywall so it’s coming down again. The maintenance men have said several times how stuff is wrong in my apartment

  

  Business response

  04/01/2022

  Dear ********,

   

  I apologize that you feel your apartment hasn't met your standards, therefore we gave you the opportunity to move at the end of your current term without incurring any future costs by staying in the apartment that you don't feel comfortable in. We wish you the best of luck in your new home. 

   

  Sincerely,

  ******** ****-******

  MBL Management, Inc.

  Customer response

  04/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******** ******
  They’re nasty people and they lie. I feel like I was a target and since they had no reason to evict me they said non renewal of lease. This issue will never be resolved be ******** is evil. She don’t care about her tenants. She’s never met me but is very rude in nasty towards me. All the pictures in not once did she say it’ll get fixed properly just I have to move. Enclosed is a email she sent after responding to the BBB complaint. She said she’s not helping at all basically because my complaint in one star review. The only way she want this resolved is me moving. 
  
  
  
   

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