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Find a Location

Fix A Phone, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Fix A Phone, LLC

      1290 N Bridge St Ste C Chillicothe, OH 45601-5010

    • Fix A Phone, LLC

      25160 US Route 23 Circleville, OH 43113

    • Fix A Phone, LLC

      7370 Sawmill Rd Columbus, OH 43235-1889

    Business ProfileforFix A Phone, LLC

    Cell Phone Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    FixAPhone specializes in fixing all mobile devices. They also buy, sell and trade previously owned devices, and more.

    Business Details

    This is a multi-location business.

    Find a Location

    Fix A Phone, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Fix A Phone, LLC

        1290 N Bridge St Ste C Chillicothe, OH 45601-5010

      • Fix A Phone, LLC

        25160 US Route 23 Circleville, OH 43113

      • Fix A Phone, LLC

        7370 Sawmill Rd Columbus, OH 43235-1889

      Location of This Business
      1290 N Bridge St Ste C, Chillicothe, OH 45601-5010
      BBB File Opened:
      6/19/2017
      Years in Business:
      8
      Business Started:
      3/21/2016
      Alternate Business Name
      • FIXAPHONE
      • Fix-A-Phone LLC
      Hours of Operation

      Primary

      M:
      10:00 AM - 8:00 PM
      T:
      10:00 AM - 8:00 PM
      W:
      10:00 AM - 8:00 PM
      Th:
      10:00 AM - 8:00 PM
      F:
      10:00 AM - 8:00 PM
      Sa:
      10:00 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Mr. Scott Richardson, Director of Operations
      • Mr. Ryan Lehr, Vice President of Operations
      • Mr. Paul Kilser, Member
      • Mr. Scott Atway, Member
      Contact Information

      Principal

      • Mr. Ryan Lehr, Vice President of Operations

      Customer Contact

      • Mr. Scott Richardson, Director of Operations
      • Mr. Ryan Lehr, Vice President of Operations
      • Mr. Paul Kilser, Member
      • Mr. Scott Atway, Member
      Additional Contact Information

      Email Addresses

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/15/2023

      Complaint Type:
      Billing Issues
      Status:
      Unresolved
      I took my iPhone to this Fix A Phone store in Chillicothe to get it unlocked. I don't know much about these phones. The man Ryan, charged me 165.00 to unlock my phone. He messed with it for a while, then he told me he could get me a new one just like it for 600.00 dollars. I put the 600.00 dollars and the 165.00 on my card. You can see in my bank where they took it out. They never gave me any kind of paperwork or receipt. By the time I realized how odd that was, I'd already been scammed. My locked phone was never unlocked and I never received the new one that he promised to mail me. When I called to complain he told me to give it another week and my card was billed another 600.00. I called him up on the phone again when I saw what they'd done. I threatened to call the law and he said that he'd drive up and bring a check to my house that next day and that he was sorry for any inconvenience. He didn't show up with any check. I never got a phone and they never fixed my phone. They've caused me so much stress. I'm an old man with cancer, and it's not right that these people are crooks taking advantage of people like me. If they do this to me, they'd do it to anybody. Please help, I just can't fight them anymore. I'm old and tired.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JT T

      1 star

      09/27/2021

      Store ***********************************. Very bad customer service. Left my ********************** with a Lady at the counter who didnt fix the phone once I returned to pick It up, said screen not in stock and gave me phone back with the screen she had taken off and now the screen was not able to be used. Told us it was $180 to fix the screen (scam and ripoff) then showed an attitude when I asked her why my phones screen wouldnt work. She proceeded to call the owner to see when he could arrive with a new screen and was bad mouthing me while I was in the store. I left with a totally unusable phone and completely shocked at the idiocy I had just experienced.Unbelievably horrible experience.

      Fix A Phone, LLC Response

      09/28/2021

      As stated in the email you sent us, and we sent you, we DO NOT have a location in *******. You apparently have the wrong company, and your complaint needs to be properly addressed.

      Local BBB

      BBB of Central Ohio

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