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Find a Location

Petland, Inc. & Corporately Owned Petland Stores in the US has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPetland, Inc. & Corporately Owned Petland Stores in the US

    Pet Store
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    The scope of this report concerns Petland, Inc. corporate hq in Chillicothe, OH, and corporately owned stores in the United States. Separate BBB profiles are managed by several separate BBBs on separate legal entities that independently own and operate separate Petland franchise stores, which may be found by searching https://www.bbb.org/
    See all additional business information

    At-a-glance

    Customer Reviews

    3.34/5stars

    Average of 41 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/12/2022

    Years in Business: 56

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Petland stores carry a wide range of pets and pet supplies. Each store’s selection may vary.

    Products & Services

    Petland stores carry a wide range of pets and pet supplies. Each store’s selection may vary.

    Business Details

    This is a multi-location business.

    Find a Location

    Petland, Inc. & Corporately Owned Petland Stores in the US has 24 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      250 Riverside St, Chillicothe, OH 45601-2611
      BBB File Opened:
      11/14/1977
      Years in Business:
      56
      Business Started:
      10/21/1967
      Business Incorporated:
      10/17/1967
      Accredited Since:
      9/12/2022
      Type of Entity:
      Corporation
      Number of Employees:
      496
      Alternate Business Name
      • Petland USA
      • Petland
      • Petland, Inc.
      Hours of Operation

      Primary

      M:
      10:00 AM - 9:00 PM
      T:
      10:00 AM - 9:00 PM
      W:
      10:00 AM - 9:00 PM
      Th:
      10:00 AM - 9:00 PM
      F:
      10:00 AM - 9:00 PM
      Sa:
      10:00 AM - 9:00 PM
      Su:
      11:00 AM - 6:00 PM
      Business Management
      • Ms. Kari Mercer, Customer Solutions Managers
      • Mr. Trevor Kendall, Director of Business Operations
      • Mr. Joseph Watson, CEO
      • Ms. Elizabeth Kunzelman, Director of Public Affairs
      • Mr. Ed R Kunzelman, Founder & Chairman
      Contact Information

      Principal

      • Mr. Trevor Kendall, Director of Business Operations
      • Mr. Ed R Kunzelman, Founder & Chairman

      Customer Contact

      • Ms. Kari Mercer, Customer Solutions Managers
      Additional Contact Information

      Website Addresses

      Customer Complaints

      30 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/20/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      On or about May 8th 2022 we purchase a dog thru financing from Pet land of Chillicothe, ****. The purchase amount for $6,000. They verbally told us the promotion was 2 years interest free. We have been making payments on time for the last 2 years. Upon our surprise we recieived a bill for $11,000. We called and were told they charged us back interest for the 2 years. We feel as though we were deceived by Petland by false advertising. The verbal conversation with their sales associate never explained they would charge back interest after 2 years. All they explained was that it was interest free for 2 years. Had We known they would charge this We would have never purchased. We feel we were deceived into this sale.We are more than willing to pay the original amount they stated to us that day with the current interest charges.
      Read More

      Customer Reviews

      41 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sarah E

      5 stars

      04/23/2024

      Absolutely the cleanest pet store. Especially the aquatic section. **** was immensely knowledgeable and helpful. Very appreciated.

      Local BBB

      BBB of Central Ohio

      BBB Reports On

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