Complaints

• Initial Complaint

  12/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an extremely frustrating experience with this agency’s billing department. Due to their mistake in filing claims with incorrect codes, my account was sent to collections, even though I received multiple assurances that the issue would be resolved. I initially spoke with a representative named D****, who assured me the claims would be resubmitted within 30-45 days. Later, I spoke with L***, a supervisor, who promised to resubmit the claims with the correct code, remove my account from collections, and follow up in three weeks. None of these promises were kept. I even contacted my insurance provider, Emblem Health, who confirmed that the issue stemmed from Seven Hills’ failure to input the required information correctly when submitting the claims. Despite this, the billing department took no responsibility and allowed the matter to escalate unnecessarily. This entire ordeal has caused significant stress and could have impacted my credit. I would not recommend this agency to anyone unless they address these serious flaws in their billing and customer service processes. The email they have provided to other patients in the comments are not even valid.

  Business response

  12/18/2024

  *****,

  Thank you for speaking with me today. We greatly apologize for your experience and any inconvenience this issue has caused. We contacted the collection agency to confirm account has been closed and no impact to credit bureaus. Agent confirmed account was closed on 12/16/24 and letter was mailed. Please allow 3-5 business days to receive letter. If not received, please contact me directly at the number provided. AR Team followed up with insurance carrier to confirm appeal information was received. Rep confirmed receipt and stated records were misrouted. Rep sent to correct department for further review, allow 10-15 business days.

  Kindest Regards,

  T***** S*********

  Director of Operations

   

   

• Initial Complaint

  06/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I underwent eye surgery 21/May/24. This company provided anesthesia services for ***. This week received the bill from Seven Hills Anesthesia Group. Spent 3 days trying to reach someone about my bill and an address to which to send it. Finally a return call from a rep at a center in ***** ****. They were of no help. Not only outrageously expensive this company is impossibly difficult to contact or to receive information from. I am going out to an address - researched on my own - today to attempt to pay my bill in full. I can NOT be compelled to pay only by credit card !! I will never again consent to any service by this company ever again; even if it means utilizing another medical care provider. Zero Stars Rating !!

  Business response

  06/12/2024

  Good Evening,

  I spoke to patient on 6/10/24 regarding his experience with reaching us to pay his bill. We discussed the address is printed on the statement where to mail payment. We greatly appreciate the feedback regarding payment mailing address to be added to the email/portal website. Client is actively working on getting the address added to the portal website. After further review of patient account, we discovered a refund is due. I am pending a follow-up call back from the patient to provide update of our findings regarding statement balance received in error. We are expediating a refund to the patient for the amount paid in error. 

  Kindly,

  Tashai 

  Customer response

  06/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******

  NOTA:

  It took two days after locating Seven Hills physical address for personnel there to provide an address to send payment.  On Friday Jun 14 I was also contacted by a senior account rep who informed me that they had made a billing/coding error and that they would refund the entire $809.33 balance to me.  I received their refund check Tuesday Jun 19th.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Seven Hills sent me a bill, the bill said this is your final notice however, I never recieved any notice. Secondly, my insurance company has already paid this bill in full, I also have a copy of the insurance billing reciept and the cleared check that Seven Hills cashed back in January and they are still, trying to get money from me. Attached will be all of the documentation, reciept, cleared check, and bill. I've tried contacting and emailing, with no resolution to this issue.

  Business response

  04/01/2024

  Good Afternoon, 

  Explanation of Benefits attached references date of service 11/20/23. No balance due for this date of service. Balance for Date of service 11/19/23 applied to deductible per explanation of benefits received from Cigna dated 01/22/24.  Please advise if any additional correspondence received from insurance. 

  Kindly,

  Tashai 

   

  Business response

  04/22/2024

  Good Morning,

  The balance owed is for date of service 11/19/23 not date of service 11/20/23. The documents provided reference date of service 11/20/23. This date of service has no balance. My email address is ***********************  Please have Cigna examiner contact me. For date of service 11/19/23 balance owed is the deductible. Cigna applied to patient deductible. 

  Kindly,

  ****** 

   

  Customer response

  04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 9/26/23, I received an epidural while in labor. I never received an initial bill, but one day received a final notice from Seven Hills Anesthesia for $3,000 which noted my insurance denied coverage. I contacted the company for more information, contacted my insurance, and then contacted Seven Hills again to tell them to check the dates and spelling and resubmit to insurance. They placed my account on hold while they did that. Yesterday I received a bill from collections with no notice from Seven Hills about the status of my balance with them. I can see from reviews and other complaints that this is an extremely common issue with this business, and Seven Hills needs to be held accountable for terrible billing practices until their process is reformed. I need my balance cancelled with collections, and to be able to pay my copay(meaning I will need a billing statement) to Seven Hills after they receive their money from my insurance.

  Business response

  03/12/2024

  Reviewed patient claim. Insurance denied claim expenses incurred after coverage terminated. I contacted patients' insurance 3/12/24 spoke to Andy F who confirmed denial was in error, patient had active coverage at time of service. Call reference # **********. Andy F is sending claim back for reprocessing, allow 30 days. I contacted collection agency *** today 3/12/24, spoke to *****. I informed ***** to close patient account. I will follow-up after 30 days with patient insurance regarding reprocessing of the claim. 

  Kindly,

  Tashai Stephenson 

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Sevenhills anesthesia performed the anesthesia for my cataract surgery on 713 and 727 of 2023. My insurance company covered both surgeries. I received my bill for the 727 surgery and everything was paid. My 713 bill for the surgeries was incorrect. I called several times to the billing department with the information from my insurance company. I was told that everything was put on hold and they would investigate, I continued to get erroneous bills but told to worry about it. December of 2023 the billing problem was finally rectified and they said they would send out a correct bill could take up to 30 days on January of this year I received a notice from a collection agency they sent the bill to collections without ever sending it to me. I want them to rectify the situation with the collector, so that my credit is not affected.

  Business response

  01/26/2024

  Our Billing Manager Tashai contacted the patient regarding this matter.  The collection agency did send a letter out to the patient on 1/15/24 stating that her account was paid in full and nothing had gone to the Credit Bureau. Her credit will not be impacted in any way. We are sorry for the inconvenience.

  Customer response

  01/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩