Business ProfileforBeechmont Subaru Body Shop

From dropping off my three month old car with minor damage, to picking it up with acceptable results was a total of 59 days. The first time I picked it up was 38 days after dropping it off for what was estimated as a 7 day job. The initial repairs looked like they were made by a buy here pay here lot. I was charged parts and labor for exhaust that was not replaced, and labor for removal/reinstall of the rear window that was never performed (there was clearcoat overspray on the rear window). This is strange because, throughout the quoting and billing process, I was told that the window had to be removed to achieve a proper paint job. The excuse that was given for not removing the window was that the paint department did not want to delay the car further. In other words, they chose to shortcut and knowingly do an incomplete repair to avoid a couple of hours worth of work. This can't be the first ********* hatch repair performed there considering that it is a ****** collision center. And I'm willing to bet that a search through past invoices would reveal many similar repairs that do not have a record of the glass company removing the glass. It's also interesting that while the car was there for the corrections, after discovering my dashcam, the person working on the car disconnected the battery every single time that the car was pulled into the shop. It makes me wonder what they might be trying to hide.Through all of the emails after returning the car to have the issues corrected, the body shop manager was the only person with "Subaru" in their email address that took any actions or showed any kind of concern. It wasn't until I contacted the president of ******************** via ******** messenger that I finally heard from the general manager. When he finally called me, I had to explain why the labor for the work that wasn't performed should be refunded. His response was "So we're supposed to pay twice for our mistake?" Then it took much more explaining than it should have for him to understand that the shortcut/"mistake"/work billed but not performed is what caused the issues.More than a week has passed since receiving my car with acceptable repairs without any kind of follow-up besides a cookie-cutter email survey. This speaks volumes about the lack of concern for customer relations. Sincerely,Just another unit sold