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AUTOCITY wheel & autobody repair

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AUTOCITY wheel & autobody repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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AUTOCITY wheel & autobody repair has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Purchased A Vehicle From this business Auto City Cinci on February 21, 2025 at 12:51pm. I had to return the car on February 25 ,2025 so they could fix the vehicle I purchased and I was told that it was fixed but it is still turning off. I have reached out to the person that sold me the vehicle multiple times with no response or no answer. I was also told that if the vehicle was to keep turning off that I would be offered another car , this never happened . I have tried everything that I know how to do to get this resolved but they refused . So now I am reaching out for further assistance pertaining to this situation.

    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got into a car accident on Oct 29, 2023 and took my car to Auto City for an estimate. Once I received the estimate I advice I did not want the work done at the time I wanted to get an estimate from another mechanic. Auto City refused to release my car to me stating first that they have already started the work and ordered the part needed. I never authorized the work to be started on my car and once I advised the owner Mr Ray of this he than stated I would still need to pay $2000 for storage fees which was not brought to my attention until after I declined their services. When I offered to pay $600 for my car to be released I than learned that no work was done on the car and that I was paying for the estimate being provided for me. I asked for an estimate from their shop of the work that was needed to be done however they could not provide one. I than received a text from the owner stating that if he did not do whatever he did for my car I would not have gotten anything from the insurance company and it was because of him that I was getting $2000 unsure of what he meant I advised that I will be reporting my car as stolen and Mr Ray than cursed at me via text and stated he wants his money and if I file a report I will be owing more money. Now I am out of a car lost my only asset and my job because I could not afford to continue to pay for ***** to work everyday.

    AUTOCITY wheel & autobody repair is NOT a BBB Accredited Business.

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