Business ProfileforFenty Beauty

Mother’s Day is coming up. I no longer have a relationship with my mother but I never forget to send her gifts & flowers on holidays, her birthday and Mother’s Day. It’s also my way of letting her know I’m around even if never directly. I placed an order with Fenty Beauty and had it shipped to my mother home address in ***. The minute I got an order confirmation, I opened that message and within 5-6 minutes, I had already contacted customer service via email requesting that my phone number or email not be divulged or included anywhere in this package. I placed this order on 4/28/24. I no longer live in NY. I cannot just go to *** to reroute and intercept a package. But that is the only solution provided to me when I contacted customer service about not disclosing my email and phone number. They indicated several times they don’t do that and it wasn’t in their policy and that their policy is on the website. I know for a fact that they did not begin processing my order the minute it was placed. However, within minutes of me placing it, I did contact Fenty. This company chose to respond to me AFTER 12 Noon, the next day—which is today 4/29/24, a normal working day. They could have contacted me promptly hours before at the start of the day, like 9, 10 or 11 AM. They chose to do so HOURS LATER to lock in their no refunds after an order is being processed policy so they started processing it first. I indicated that my request, for safety reasons, was that my email and phone be omitted—just an omission of that phone # which they refused while adhering to “no cancellations, no refunds.” So if something happens to me or I’m tracked because my contact information is divulged or listed when I don’t want that, then the supervisor that spoke to me implied it’s my fault for not avoiding the order to begin with had I not contacted Fenty before placing the order to see the type of info noted in their packaging slip. Horrendous customer service! Awful policies.