ComplaintsforPure Romance

• Initial Complaint

  01/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Because an acquaintance’s daughter sold their products, I purchased a body spray from the Pure Romance Company approximately 18 months ago. In the last 6 months I began receiving email advertisements from them. I followed the email link and unsubscribed repeatedly. However, the emails kept arriving. I finally replied to one of the emails and requested that they remove me from their mailing list as I am not interested in their products. After that I began receiving 2 emails per day from them. The emails arrive at 4:04am and 4:03pm, an obvious and petty stunt. This form of harassment is on par with the sales calls that were so pernicious a No Call ordinance had to be put into place for innocent people to have peace. No company should be allowed to harass people who followed the proper channels to be removed from their mailing list.

  Business response

  01/24/2023

  Good Morning ****,

   

  Thank you for your email. Please forgive me that you are still receiving emails. I will send this information over now to the Communications Team to have your email address removed from our system.

  Please allow 3-5 business days for this to update in our system. If you need any further assistance please feel free to reach out to our Customer Service Team at anytime.

   

  Jenny K.

  Pure Romance LLC.

  ###-###-####

  Customer response

  01/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  12/30/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  You guys sent my package to the wrong address and now I came to the address and no body response me . My address is *** *********** avenue apt *** ****** *********t *********** and you guys sent it to *** *********** *** and I also pay extra to my package faster.

  Business response

  01/23/2023

  Good Morning ***********

   

  Thank you for your email. I see that you took advantage of the $49 re-enrollment special *************). This particular re-enrollment special brings you back into the business but there are no items that are shipped out you with this re-enrollment special. I do see as well that we issued a refund to you on December 9th in the amount of the re-enrollment in the amount of $54.64. 

  If there is anything else that I may further assist you with please feel free to contact me directly. I would be more than happy to look further into this for you if need be.

   

  Jenny K.

  Pure Romance LLC.

  ************

  Customer response

  01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  ********** ****** 
  Hello the Company already give me my package, I guess it was a misunderstanding .
  

• Initial Complaint

  03/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a purchase from Pure Romance and selected payment plan. They charged my card full price. I contacted the next day for a refund so I could try again for the payment plan. I more or less got a “***** ****” from them. After them dragging their feet for several days, I contacted their home office and it was 30 days exactly from purchase date and I was emailed back and told “well it’s been 30 days we can’t do anything for you”. So I disputed it with my card company and since then PR has decided they would like their product back. I shipped it back and they waited only a few days before sending it to collections to get the money back. Their crap is on the way to them but I can’t help winter weather and their office being up north. Of course there were delays due to weather. This company is Bull **** and he’s horrible customer service.

  Business response

  03/07/2022

  Hi *******, 

   

  We are truly sorry to hear you were not happy with your purchase of the Partner Pack. We did speak with you on 02/16 asking for you to return the products for a full refund. We have not received the products and have contacted you 7 times asking for tracking from when you shipped the items back to us so we can start your refund process. 

   

  If you have further questions please give us a call. 

  Customer response

  03/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

   

  They did reach out to me at weird times and when I was off work. I did tell them I would send the tracking information when I returned back to the office as it was at work on my desk. I can send it to them now, but they have already sent me to collections. So why bother? It won't change what they did.

  Regards,
  
  ******* ******
  

  Business response

  03/08/2022

  Hello,

   

  We would be happy to speak with you further. 

  Please give us a call at *************. 

• Initial Complaint

  01/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i bought the protein pack they have for sale and was now aware they are selling product in the united stated not FDA approved. the protein shake or vitamins put me in the hospital i could not stop throwing up. until making it to my nearest hospital. Please keep people for consuming these drugs that were not approved by the fda!

  Business response

  01/18/2022

  Hi *******, 

   

  We are truly sorry to hear that this happened. We would be happy to issue a refund on your purchase. Could you please give us a call. 

  The Pure 21 products do state on our website they have not been evaluated by the Food and Drug Administration. 

  We would be happy to answer any additional questions you have about the Pure 21 products. 

• Initial Complaint

  12/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  DATE: AUGUST 29 2021 AMOUNT PAID 324.52 ORDERED 5 PRODUCTS ONLY REC 3 PRODUCTS.. OTHER 2 ON BACKORDER . THEY CANCELLED MY BACK ORDER BUT WONT REFUND MY MONEY . NATURE: I WANT MY MONEY BACK SINCE THEY CANCELLED MY BACKORDER AND I DIDN’T GET MY PRODUCT WHICH WAS PAID FOR. TRIED TALKING TO THEM 3 TIMES. THE LAST TIME THE LADY HAD DOGS BARKING IN BACK GROUND, COULDN’T HEAR ANYTHING SHE THOUGHT IT WAS FUNNY THAT I WAS CALLING BBB AND THAT I WASN’T GETTING MY MONEY BACK ORDER# ********

  Business response

  12/09/2021

  Hi ****, 

   

  Thank you for reaching out to us today. We have received your account concerning your backorder item. 

  Please see below our policy surrounding backorders. If you have additional questions please give us a call. 

  Should a Consultant fall Inactive before backorders are shipped out, shipment of backorders may be requested via the
  Support Portal within 30 days of the date of becoming inactive. If the Consultant fails to request the shipment of pending
  backorders this product will be forfeited.

  Customer response

  12/09/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ********
  

  Customer response

  12/09/2021

  * Has the company addressed the issues of this dispute?  -- NO .. THEY WERE VERY UGLY AND HUNG UP ON ME.
       * If not, why?  -  THEY SAID IT WAS THEIR COMPANY POLICY AND I SHOULD HAVE READ FINE PRINT.
       * If an offer of resolution was made, has the company fulfilled the proposed offer?  THEY DIDNT OFFER MY PRODUCT OR MONEY BACK.

   

  THIS ORDER WAS PLACED IN AUG.. AND I DECIDED TO GO INACTIVE ON DEC 1.

  THAT IS 3 FULL MONTHS WITH MY MONEY NOT RETURNED OR PRODUCT NOT RECEIVED.

   

  THANKS

   

  Business response

  12/10/2021

  Hi ****, 

   

  We would be happy to speak with you further. We have tried to contact you twice on the phone number you have provided but we have not heard back from you. 

  Please give us a call during office hours so we are able to better assist with your request. 

  Customer response

  12/13/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  they are welcome to call me . i have called them several times and am left on hold. 
  
  Regards,
  
  **** ********
  

  Business response

  12/21/2021

  Hi ****, 

   

  Thank you for speaking with us about your back order item. 

  We sincerely apologize we are not able to complete your request since your account is inactive. I have included a copy of our back order policy if you have any questions. 

  Please give us a call if we can assist you further. 

  Should a Consultant fall Inactive before backorders are shipped out, shipment of backorders may be requested via the
  Support Portal within 30 days of the date of becoming inactive. If the Consultant fails to request the shipment of pending
  backorders this product will be forfeited.

  Customer response

  12/22/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  The items were on backorder for 3 months .  Since they continue to call me since I filed this against them, they have no option to get this taken care of .  they are still as rude as the first call.  
  
  Regards,
  
  **** ********
  

  Business response

  01/18/2022

  Hi ****, 

   

  If you have any further questions regarding our policy please give us a call. We would be happy to speak with you further. 

  Customer response

  01/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

   

  i have tried talking with them about 40 different times and they have no WANT to resolve this issue.  I have tried everything .  they say the same thing everytime.

  
  
  Regards,
  
  **** ********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩