Business Profile

Convenience Store

United Dairy Farmers Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for United Dairy Farmers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reported an incident which involved the gas pump falling out and leaking on me while pumping since November of 2024. I have not received a response since I submitted photos and/or bills which resulted from the emergency room treatment. I need to get paid for the medical bills submitted due to the broken pumps at united dairy farm.
Business Response
Date: 04/22/2025
Hello. This guest's claim was submitted to our insurance company in 2024, which is whom the guest should reach out to with questions regarding the claim status. If she would like to contact us regarding the claim/agent information, we can be contacted at ###-###-####.
Customer Answer
Date: 04/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The insurance company is not responding.

Regards,

****** *******
Initial Complaint
Date:03/31/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The employees at this location are very rude. A few days ago I went to get ice cream and the girl at the register was on her phone. Finally she asked me if I needed ice cream and I said yes. She came over and asked me what I wanted then walked away to go plug her phone into the charger. Then tonight I go in around 9 pm to get ice cream and they said that it is shut down for the night. Since when does the ice cream shut down for the night? The one down the street still had their ice cream open. The employees need to be retrained and taught some customer service skills.
Business Response
Date: 04/02/2025
Good afternoon. Thank you for forwarding this guest's concerns. We would need to know the location to better address their concerns. Once we receive that information, it will be forwarded to upper management. Thank you.
Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

***** ******** **** *********** ** ***** Here is the address
(PLEASE TYPE YOUR REASONS HERE)

Regards,

****** ******

Business Response
Date: 04/22/2025
Hello. Thank you for providing the address of the proper location. Your complaint has been addressed at store level by upper management.
Initial Complaint
Date:03/05/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, February 6th, 2025, around 2:45pm, I went to UDF, location **** **** ******* *********** ***** ***** to purchase gas/items in the amount of $43.74. The gas was never sent to the pump and they couldn’t provide me with an answer on why it wasn’t sent to the pump. So, they said they refunded my money and it should be to my account with in 24 hours. It never came to my account. I gave it 7 business days. After that, I reached out to corporate which is located at **** ********** ***** *********** **, *****. Corporate and the manager of the UDF store, Sarah, conversed on several occasions. I spoke with them on several occasions for a month. I still have not been refunded and now after several conversations, UDF claims they don’t have a receipt of the transaction. I have my bank statement with the transaction. I also disputed it with my bank. I have been very patient with UDF. I am asking for help with this situation.
Business Response
Date: 03/12/2025
Hello. Thank you for allowing us to respond to this complaint. We have asked our store manager, as well as our support teams, for assistance, but no purchase can be located using the information provided by the guest. We have also reached out to our Accounting team, once the guest finally provided a copy of her statement, but again, this charge can not be located. We recommended a dispute because we believe it is possibly a bank processing error. Thank you.
Customer Answer
Date: 03/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I provided evidence with my bank statement that I made a purchase at that UDF location. I have disputed the charge with the bank. UDF has not provided any evidence to their statement. UDF has made no effort in correcting the error they made that day. I have witnesses that saw me there that day. It’s sad that UDF can not admit to their wrong doing.

Regards,

********* ******

Customer Answer
Date: 03/25/2025
The bank has not completed its investigation. It can take up to 90 days and they are waiting for the transaction receipt from UDF.
Business Response
Date: 04/02/2025
Good afternoon. We have been corresponding with the guest through another agency. We are currently reviewing the information we recently received. Thank you.
Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

UDF has made bare minimum interaction with both BBB and the **** attorney general. **** Banking platform said disputes take 90 days and they will have a resolution soon. UDF have told me multiple responses in response to the complaint hence why I went to BBB and **** attorney General. UDF has made this simple matter more complex and **** Banking is taking their time addressing it.

Regards,

********* ******

Business Response
Date: 04/09/2025
Good afternoon. We have reached out to our guest by phone and believe we have come to an agreement with settling the guest's concerns. We appreciate your assistance with resolving this matter. Thank you.
Customer Answer
Date: 04/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

They are giving me 2 gift cards as a refund. I accept. Thank you for your help in this matter.
Regards,

********* ******
Initial Complaint
Date:02/05/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was at the store at *** * **** **, Columbus, OH ***** and had $120 credit in the scratchoff lottery machine in the store ($20 winner cashed in, $100 debit). The first $50 I tried to get did not come out. The machine then would not let me do anything, I didn't get my $50 ticket, and still had $70 in credits I couldn't use. The first employee would not help me, and told me to call the number on the machine. The only number on the machine is the gambling hotline number which does not help at all. Another employee then came over and told me that UDF has nothing to do with the machine and that only the manager has the key and they won't contact the manager (if the machine has nothing to do with the store, why is it in the store and the manager has a key?). The second employee then told me to "figure it out", started yelling at me, and then took pictures of me in my car multiple after I left as both employees were yelling at me. All of this while your machine still had $120 of mine. If you can't handle the responsibility of having a lottery machine in your store, then don't have one.
Business Response
Date: 02/07/2025
Hello. Thank you for the opportunity to respond to this concern. We have spoken with the store manager, who stated the $50.00 ticket is in the machine and ready for the guest to pick up at any time. However, the machine is not showing a credit of $70.00 that is owed. We recommend returning to the same location to speak directly with the store manager about any concerns, and to pick up your ticket. Thank you.
Customer Answer
Date: 02/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Attached picture showing $100 transaction from OH LOT UDF on 2/5/24 (there was an additional $20 cashed in as a winning ticket), as well as the picture showing the $70 remaining after the $50 ticket did not come out.

Regards,

****** ******

Business Response
Date: 03/14/2025
Hello. The area supervisor has been asked to reach out to the guest by phone to rectify this concern. Thank you.
Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 30th 2024 Damage was done to my 2023 *** ** ***** 900 that I purchased new May 2024. The automatic shut off valve for the gasolines one the tank is full did not activate. As a result my three wheel vehicle suffered damage to the panels and framework of the bike. Many photos and video from the UDF station has been submitted. I’n 60 days I’ve be contacted twice. I’ve called countless times and spoke with several representatives and been told everything is still under review. This is unacceptable and in need of help resolving this matter. Thank you
Business Response
Date: 11/01/2024
Hello. Thank you for allowing us the opportunity to respond to this concern. This claim was sent over to our insurance company to be reviewed shortly after the incident was reported. They have contacted the claimant, on more than one occasion, to discuss his claim. Hopefully, they will make their decision very soon and reach out to him once again. Thank you.
Initial Complaint
Date:09/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They charged me $31.45 in September and my bank said it was manually keyed in and it was a purchase from JULY! For one I rarely shop at UDF, for 2 I have never had to have them manually key in my card infor, have always tapped or swiped it. I really do think an employee got my card info and keyed a purchase in fraudulently for themselves. I just can't fathom a charge in July coming out in September. I put enough money in to pay my insurance and my computer payment. So now I lapsed for 5 days on my insurance and since I now made a late payment I lost my early buyout option which was a little under $300 to but it out. Now I have to pay about 60 a month until $800 is paid. So this caused me ALOT of problems. And on top of that it put me in overdraft ( another $25). I called and they say they can not find this transaction. I at least want my money back but I'm almost positive they had maybe snuck a picture of my card or something like that, because I have NEVER handed them my card for them to manually key the information in! This little $32 charge has cost me about $450 since I now lost my buyout option for the computer. Someone needs to be held accountable for this! I was doing good keeping up on my payments and this incident completely shot that down. In my opinion I think they should be responsible for my overdraft and the difference in the cost of my computer.. this is not the first time I have had issues with UDF double charging my card and things like that.
Business Response
Date: 09/25/2024
Good afternoon. Thank you for reaching out, and allowing us to investigate your concerns. We would be happy to assist. Please give us a call @ ************, so that we can better understand what may have occurred. Thank you.
Initial Complaint
Date:07/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The problem is they have a price on cigarettes 7.42 per pack but they charge 8.16 ,said they should either charge the price that is on the rack or remove the price from in front of them ,or remove the price sticker ,the employee said they could not remove those price stickers ,the vendor had to do it,so if they are going to charge more then per pack thet have to remove those price stickers for the lower prices.
Business Response
Date: 07/26/2024
Thank you for reaching out to us and for allowing us to respond to this concern. We would need a bit more information to be able to investigate this properly. Please advise the guest to contact our office at ###-###-#### at their earliest convenience, to work directly with a Guest Experience Specialist. Thank you.
Initial Complaint
Date:04/08/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received bad fuel from the United dairy farmer location at Whipp and far hills . It cost me over 1326.00 repairs on my engine I am requesting a reimbursement from United Dairy Farmers . I paid 200.00 to a certified fuel test service to prove that the fuel that I received was bad fuel that created the damaged to my vehicles engine
Initial Complaint
Date:09/07/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today the 7th of Sept. at about 7am I went into a UDF at **** ********* ******** in ********** *********** **. The manager there seemed to ignore I had been standing in line then finally stopped what he was doing and walked slowly around the registers to check me out. I asked for two packs of ******** ****** cigarettes, and we walked away and came back with one. I told him I said two spirits, and he obviously was not paying any attention to me too busy listening to two woman chatter boxes instead, I asked for two white owls and he again came back with one, at this point I am getting frustrated so I repeated again again two two two I said two. Making sure he heard me when he said and I quote " it's a good thing I got Jesus today" after some other rude comments back at me for repeating myself apparently. I began to enter card to pay when left to opened another register and help another customer who was after me in line and didnt press any buttons for my transaction to complete. Meanwhile continuing to run his mouth at me about Jesus and whatever else when I said let's go I need to leave. He ignored me so I said maybe he needed a hearing aid instead of Jesus. He turned around reached across the counter at me, ripping the bag out of my and and slapping my wallet and arm back on the counter top. This made things in my wallet go all over and flung my credit card on the ground. I was told to leave so I did and called the cops. The person working there I guess lied and said my wallet wasn't even involved or whatever else so the cops told me I wasn't allowed back. This is completely unacceptable. Jesus is not my religion or faith and how dare he tells me to find him!!!!!!!!
Business Response
Date: 09/22/2023
Good afternoon. Thank you for the opportunity to respond to this concern and apologize for the guest's experience. All information the guest provided to our office when he initially called was forwarded to upper management to address at the store level with the appropriate associate. Unfortunately, we are not permitted to inquire, or disclose, any specific disciplinary actions with any associate, due to privacy laws. Unfortunately, if the police investigate and determined a guest should be banned from a location, we would not have the authority to overrule their decision. Thank you.
Initial Complaint
Date:06/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the UDF located at **** ****** ****** ** in ******* **** on June 2, 2023 and my receipt reflects I checked out at 10:11:54 PM. I went in for a gallon of milk and to buy a small pint of ice cream. My receipt shows POS:2 and Cashier: 222. When I went to check out there was an older man with I believe a bandana on his head that rang me out. He made some very racist comments about my hair being natural, and was trying to be very inappropriate with me during the short transaction. I have never had such a bad experience simply running into a gas station so quickly, and for a few items. It's sad to think that in 2023 black women aren't able to wear their hair as it grows out their head without someone making negative comments about it, on top of the fact that he was also trying to be sexually inappropriate as well as old as he is. I really hope this issue is properly addressed and I'll also be making a police report about the incident just in case he trys it again when I come in the store again. I left the store completely in shock, embarrassed and disgusted by his very rude comments. His only job is to ring people out, not to be racist and inappropriate with women.
Business Response
Date: 06/08/2023
Good afternoon. Thank you for allowing us to respond to this guest's concerns. We apologize the guest was dissatisfied with her visit. All information has been forwarded to the area supervisor to investigate, and address at store level immediately. (If the exact wording used by the associate could be provided, this would certainly be helpful with addressing the concern appropriately.) Unfortunately, we are unable to disclose the disciplinary actions taken with any associate, due to current privacy laws. We ourselves, are also not privileged to this information. If the guest would like to return the items that were purchased for a refund, they can be returned to any UDF location, with or without a receipt. Thank you.
Customer Answer
Date: 06/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
The business claims that I can not be made aware of disciplinary action taken against an employee that made racist remarks towards me, and wants me to bring the items back, which is a gallon of milk and ice cream to receive a refund. This is an unsatisfactory resolution as the business in my opinion is allowing their employees to be racist and inappropriate with customers, specifically their black customers.

Regards,

******** ****

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United Dairy Farmers Inc. is NOT a BBB Accredited Business.