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Find a Location

My Granite Designs has 1 locations, listed below.

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    Business ProfileforMy Granite Designs

    Countertop Fabrication

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    My Granite Design in Cincinnati, OH offers granite, quartz and marble counter tops including cabinets.

    Business Details

    Location of This Business
    10389 Wayne Ave, Cincinnati, OH 45215-1156
    BBB File Opened:
    9/21/2018
    Years in Business:
    7
    Business Started:
    1/1/2017
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Mike Combs, Owner
    Contact Information

    Principal

    • Mr. Mike Combs, Owner

    Customer Contact

    • Mr. Mike Combs, Owner
    Additional Contact Information

    Fax Numbers

    • (513) 672-0311
      Primary Fax

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My wife posted on ******** we were looking for countertops Mike c**** responded and when asked for his company name he said **** We looked into **** and found them to be a well established responsible granite provider with good reviews. Mike lied about his relationship with **** 1/23/2024 - we paid a deposit of $2376 via *****. We were comfortable doing this because we thought we were working with an **** representative. 2/29/2024 - Mike missed the 1pm appt to measure. We called and left messages to reach him. We became very concerned at this time. Mike reached out at around around 4pm and said he would be there in 45 minutes. We hurried home, met him and he measured. He said install would be on Monday, March 11th. We asked he confirm the install the following Friday as we needed to adjust our schedules and make sure we were home on the 11th. Mike did not confirm on Friday March 8th as expected. On Saturday March 9th, after several calls and texts, we finally reached him and he said the install was delayed due to issues at the shop. We were very suspicious at this point that he was not being truthful. On Monday March 11th, I called triton stone and discovered the slab of granite for our job was still at their location and that Mike had made no arrangements for it to be delivered to ****. We told triton the job was canceled as Mike had lied about who he worked for and about the delivery date. With the slab still at triton, it was clear the install date was not remotely feasible and that his intention was to steal our money It was very clear Mike never intended to do our countertops. He used **** name to lure us into thinking we were working with a reputable company. He used the triton stone location as a prop for his scam. I do not believe triton or **** were party to Mike's scam. On March 11th at 9:19 am, I notified Mike the job was canceled due to his deception and he needed to return our money. I've had no response.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Linda L.

    1 star

    03/12/2024

    Run from the person and any business he is affiliated with.

    Local BBB

    BBB Cincinnati

    BBB Reports On

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