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          Narwal has 1 locations, listed below.

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            • Narwal

              8845 Governors Hill Drive Suite 201 Cincinnati, OH 45249

            Business ProfileNarwal

            Data Analytics

            Contact Information

            8845 Governors Hill Drive Suite 201

            Cincinnati, OH 45249

            Visit Website
            (513) 445-9708

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            8845 Governors Hill Drive Suite 201, Cincinnati, OH 45249
            BBB File Opened:
            8/3/2021
            Years in Business:
            7
            Business Started:
            8/2/2017
            Business Incorporated:
            1/5/2017
            Type of Entity:
            Corporation
            Business Management
            • Ms. Navya Dodi
            Contact Information

            Principal

            • Ms. Navya Dodi

            Customer Contact

            • Ms. Navya Dodi
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/03/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            - The date of transaction is August 4th, 2023, I bought the Narwal **** ***** ****** *** *** on ****** Narwal store. - I paid $917.49 to the business. - The business committed to provide 1 year guarantee for this product. - The robot began to have malfunctional noise after 4 months of use. We've tried to change all accessories and followed the instructions they provided. I've requested them to repair the product, or replace the item or refund. However, after one month of communication over email, I still didn't get the robot fixed. The product cannot be used over 1 month during the 1 year guarantee. Now I need the business to replace the robot to a new one instead of repairing this robot, it's unbearable to waste so much time to communicate with them, and I think they're just communicate to buy time. - Order number: *******************
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Daniel B

            11/27/2023

            Complete Garbage product a few months later. Purchased a ****** Freo 4 months ago, it was almost perfect, sure not the same incredible suction power others have, but perhaps the best at moping. Fast forward till now, and I can count with my fingers the amount of times it completed a scheduled cleaning without my intervention, being that now more often than not, it get's lost, or outright complains it's trapped in the middle of my floor even with the base station in it's view sight, and mind you, my setup, floor configuration and placement of the base station have not changed since day 1. Ultimately though, I just lost complete moping capabilities, because the black velcro portion that is supposed to secure the mopping pads, has started to come out on it's own,Complete shame of a product, garbage, and a waste of money, didn't even last 5 months!!!Worst part of all of this, is their customer support, which has not answered any of my 7 emails, nor has it honored the warranty either.

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            BBB Cincinnati

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