37 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Joyce W
1 star07/22/2024
Terrible company ,scammers need to be closed,,I took a 2000 dollar loan and have paid 1100 on it and they still say I owe 1960 dollarsReview from Aiza H
1 star06/17/2024
I have been receiving Robocalls from this company for months, from different phone numbers each time and I continue to block each one. Most of the voicemails sound gargled with just enough info to hear they are trying to complete my loan application. Today, it was not gargled, they called themselves exact or xact lending and it was from a ******* ** number and they said it is urgent i contact them to complete my $85,000 loan application...what!!!!!!! I never contacted them and I never will! I am unsure how to get them to stop calling because it is a nuisance and if they were to call someone who didn't know any better, they would scam the poor person.Review from Julia S
1 star06/11/2024
Wish I could have left a zero stars. One is one too many. Does Ohio not have usury laws? The "offer" I received in the mail said the APR range on their 18 month term was 145% - 225%. That's just crazy! I really feel for those without the number sense to recognize that at minimum you'll pay back double what you borrow. Something should be done about charlatans like these.Review from Arleen M
1 star05/25/2024
1 star cause I can’t leave no stars!!! Literally a scam! Funds were not available within time told. Should have been a once a month payment ended up being twice a month. Was not told details such as a 222.39 % interest rate for a $1000. With a total of $3323.45 at the end of loan. I did not receive a copy of this loan information in my email. Got suspicious of why I had not finished paying off this loan after $1900 and logged into website to find the particulars. Now to pay it off after $1900 I will still need to pay $700. And, I will not let me pay it. Errors every time!! This is a scam.Review from Kelly G
1 star04/19/2024
Horrible business! I applied for the loan, got approved and was told the funds would be in my account in 24-48 hours, time went by and still no funds.. I called Xact back and asked what was going on and they said my bank supposedly sent the funds back to them and said my loan was voided yet I got no notification that this supposed to have happened so I called my bank and asked if it was true and if they sent back a payment and they said No they have not seen a payment try to come through from Xact or any payment for the amount I was supposed to be receiving and they would have notified me themselves if a payment was not able to be deposited which they did not send me.Review from Soth M
1 star03/08/2024
They did not say anything about signing up for automatic payment. I decided to make my first payment early. The next day they took out another payment and now I can’t even afford to eat til my next pay day. I called to see if they can return one of my payments. Unfortunately they thought I wanted to pay extra and they don’t have a refund policy. They won’t return my money back because they don’t have that option in the system. They can loan the money but they can’t refund a payment. They robbed my of my food money. Now I’m just not going to deal with them anymore. There goes my credit score.Review from jorge m
1 star12/18/2023
This company have me the hold day waiting for denying me because paperwork that I submitted immediately they ask for It. They said my bank statement was not valid and other ** Me biggest concern was the time I spend waiting for them is not fair that always said we are going to give your a call in 20 minutes and I was the one calling after 45 minutesReview from Garrett S
1 star12/10/2023
Very predatory business. I got a letter in an orange envelope that only says “LOAN DEPARTMENT” and a return address to a PO Box. One look of that and I thought there was an issue with my student loans. I open it to find that I have an offer for a loan up to 4250$. The APR is between 145% and 225%, which are high enough to feel criminal. For perspective, a loan of 4250$ at 192.77% APR with an 18 month term (this is an example percentage and term length they gave in the letter) that is paid on every two weeks and that compounds monthly, the payment would be $324.73 every two weeks and due to interest you would pay $12,664.36 over the lifetime of the loan. The misleading envelope appearance, the super high APR, and the fact that this contact was not solicited makes this business seem super predatory.Review from Elvis B
1 star11/08/2023
Please people do not take a loan from this co.pany it is a total scam. I have made 20 payments and my total pay off is still the same amount i got the loan for. U make a payment and they still charge you 12.50$ per day so you never get a early payoff then less of what ypu got the loan at first. This companie is a total scam.Review from Nek S
1 star10/11/2023
Terrible. Predatory lending. The rates are too high. I hope I dont ever have to borrow from them again.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.