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Dentist

Aspen Dental

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Aspen Dental in ************ ** on 1/11/25. I came in for a tooth removal, they wanted to take x-rays, i informed the staff that i had x rays done at my family dentist recently and have those files. no problem, i sent them to the office staff and had my procedure done. I went to have more work done at another aspen dental, they couldn’t see me because they claimed i owed them money for xrays. i asked to speak with the office manager at the *********** location. I have shown up in person and have tried calling in and asking for her email. Staff will not give me a direct line or email to get this resolved. I am getting bills in the mail and I have even called their corporate office. The billing department is telling me to ignore it, and I am sick of getting mail about bill i have for services not rendered! I want this bill removed because I am not paying it.

    Business Response

    Date: 04/16/2025



    April 16, 2025


    RE: Acknowledgment of Complaint Case No. ********



    Dear Sir/Madam,



    We are writing to acknowledge receipt of the complaint filed by ******* ***** regarding their
    experience at the Aspen Dental branded practice located in ************ ** which is independently
    owned and operated by ***** ***** ******* ***.

    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
    issues raised. A team member from that office will then be reaching out directly to the patient to discuss
    the details of the complaint and work towards a mutually agreeable solution.

    We appreciate the Better Business Bureau's role in facilitating communication between consumers and
    businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
    situation and provide a positive outcome for the patient.

    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
    this matter.



    Sincerely,

    Rebekah L****

    Regulatory Relations Specialist

    **** *** ********* ***

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I first went in with my wife, we explain that I only had only SS and dental Beniifits and my wife dental which I’m under. That day I paid in full for the complete treatment of the total cost. After all my treatment was completed minus my cleaning treatment which didn’t receive . They said there was no funds under my plan. Later on Got a bill for over $300. They didn’t even submit proper coded and all they request to ***** dental which my wife had. We called several times to verify that they submitted the information to ***** Dental and they didn’t and the would not pay due the time frame required of submitting a claim. Medical Work they didn’t even submit an excellent job. But the billing side wasn’t honest with me , nor doing there job with working with even ***** Dental.

    Business Response

    Date: 01/14/2025



    January 14, 2025


    RE: Acknowledgment of Complaint Case No. ********



    Dear Sir/Madam,



    We are writing to acknowledge receipt of the complaint filed by ***** ******** regarding their
    experience at the Aspen Dental branded practice located in *********** ** which is independently
    owned and operated by ******* ****** ***********.

    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
    issues raised. A team member from that office will then be reaching out directly to the patient to discuss
    the details of the complaint and work towards a mutually agreeable solution.

    We appreciate the Better Business Bureau's role in facilitating communication between consumers and
    businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
    situation and provide a positive outcome for the patient.

    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
    this matter.



    Sincerely,

    Rebekah L****

    Regulatory Relations Specialist

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I was scheduled to get X-rays and a teeth cleaning but the staff didn’t provide the teeth cleaning. This is my second time returning for this cleaning because they “ran out of time” to do them in November when I was there getting my root canal. The lack of professionalism and failure to provide service is very upsetting and disappointing. I had to miss work and wait for almost 2 hours to get serviced. I had to ask for service I was waiting so long. My insurance expires tomorrow and there’s been no resolution. Now I won’t be able to get the cleaning that I needed.

    Business Response

    Date: 09/12/2024

    September 12, 2024




    Office of the Better Business Bureau


    Acknowledgment of Complaint Case No: ********


    Dear Sir or Madam,

    We are writing to acknowledge receipt of the complaint filed by ****** ******* regarding their
    experience at the Aspen Dental branded practice located at Springdale, OH which is independently
    owned and operated by Calderon Dental Group LLC.

    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
    issues raised. A team member from that office will then be reaching out directly to the patient to discuss
    the details of the complaint and work towards a mutually agreeable solution.

    We appreciate the Better Business Bureau's role in facilitating communication between consumers and
    businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
    situation and provide a positive outcome for the patient.

    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
    this matter.

    Sincerely,

    C***** R*****
    Regulatory Relations Specialist

    On behalf of Calderon Dental Group LLC

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July and August of 2023, I came to Aspen Dental to get a root canal, crown, and treatment for gingivitis. Within 6 months, the crown fell out. I returned backs to the same aspen dental location who put the crown back in. They charged me for this service, even though it was their fault. Then, at the beginning of June in 2024, it fell out yet again. I no longer trusted Aspen Dental to do any dental procedures because it is absolutely unheard of that a crown would fall off a single time, let alone twice in a year. So, I went to a different dentist to get my root canal redone. I spent over 500 on an initial consultation who told me that the crown was done horribly and it allowed bacteria to grow under the crown, furthering my dental issues and gingivitis. This dentist informed me that many of the practices aspen dental did were unheard of in the dental industry (they told me not to floss and they told me I could never eat chewy food again in my life). They told me this advice so that the crown which they knew to be improper wouldn’t fall off so they could save money by not having to treat me when it fell off. Also, both times when the crown fell off, I was not flossing with harsh dental picks (instead I used string floss) nor eating chewy food. This second dentist told me my crown had to be completely redone and a new crown had to be put into place. I went to a second dentist and they confirmed the crown would have to be redone. Because my insurance already paid for a crown last year, they are refusing to cover this procedure. I had to pay $1200 out of pocket. For this to be remedied, I would need a full refund or a payment equaling how much I’ve had to spend to redo the procedure Aspen dental messed up. Finally, I would like to note that aspen dental was incredibly unprofessional during my service, calling me a baby for being in pain because they didn’t numb me enough and having horrible manners regarding my procedures.

    Business Response

    Date: 06/24/2024

    June 24, 2024


    RE: Acknowledgment of Complaint Case No. ********



    Dear Sir/Madam,



    We are writing to acknowledge receipt of the complaint filed by ****** ********** regarding their
    experience at the Aspen Dental branded practice located in *********** ** which is independently
    owned and operated by ******** Dental Group LLC.

    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
    issues raised. A team member from that office will then be reaching out directly to the patient to discuss
    the details of the complaint and work towards a mutually agreeable solution.

    We appreciate the Better Business Bureau's role in facilitating communication between consumers and
    businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
    situation and provide a positive outcome for the patient.

    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
    this matter.



    Sincerely,


    Rebekah C******

    Regulatory Relations Specialist

    Aspen Dental Management, Inc.

  • Initial Complaint

    Date:05/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Employees incorrectly input insurance benefits resulting in me being told I needed to open a **** ****** card to cover dental care expenses. I did to the tune of $5000 only to learn I had over $6000 in benefits, more than enough to cover services. Because the issue was discovered, ****** **** charges were rescinded and office credits of over $1600 after given. I proceed with doing the 2nd half of care, bottom dentures. Again the office employees in correctly filed benefits, even submitting claims to the wrong insurance company. I have for almost a year now been waiting for my bottom dentures. Spoke yet again with office manager Adrienne about my scheduling appts for final fitting of bottom dentures. She advised that the owner *** ***** refuses to schedule until all claims are resolved. Knowing full week her verified benefits and credits are more than enough to cover the all expenses. I have been dealing with this office and this situation for all over a year. This is the 3rd Office Manager, Adrienne. She cuts not follow up as promised and has done absolutely nothing that I can tell to resolve this. Yet the office continues to send me a billing statement for over $5000 in payment. I am sure this office has intentionally or inadvertently done this to multiple others as I have been present and heard others complain of billing mistakes. This borders on senior abuse and fraud, in my opinion. All I want are my bottom dentures and this office to be appropriately audited and reprimanded for their practices.

    Business Response

    Date: 06/23/2024

    6/23/24



    RE: Acknowledgment of Complaint Case No.********



    Dear Sir/Madam,



    We are wring to acknowledge receipt of the complaint filed by ****** ******** regarding their
    experience at the Aspen Dental branded pracce located at **** ******** ********* ***** ****** **
    which is independently owned and operated by **** ***** ******* ****.

    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
    issues raised. A team member from that office will then be reaching out directly to the patient to discuss
    the details of the complaint and work towards a mutually agreeable solution.

    We appreciate the Beer Business Bureau's role in facilitating communication between consumers and
    businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
    situation and provide a positive outcome for the patient.



    If you have additional questions, please do not hesitate to contact me. Thank you for your attenion to
    this matter.



    Sincerely,



    Julie G*****

    Manager, Regulatory Relations

    Aspen Dental


    Business Response

    Date: 06/24/2024

    This complaint is under review.

  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Aspen Dental to get a few teeth pulled and some fillings. The staff was excellent, kind, and professional I have no complaints with the ********** ***** office. My complaint is with Aspen's billing practices I never received a bill in the mail and I paid all of my copays at the office. Then fast forward almost a year I received a letter from ****** * ******* *** a debt collection agency for the total amount due of $31.40. I am not mad that I owed money at all but the part that upsets me is I never received a bill, call, or email all of which they have on file stating I owed money they just sent it to collections which can damage my credit score. I also had appointments up through July and they never mentioned I owed money. Like I said the office was great the people there were kind, courteous, and compassionate however the billing practices on a corporate level are nothing but a disgrace.

    Business Response

    Date: 05/22/2024

    May 22, 2024


    RE: Acknowledgment of Complaint Case No. ********



    Dear Sir/Madam,



    We are writing to acknowledge receipt of the complaint filed by ***** ****** regarding their
    experience at the Aspen Dental branded practice located in ******** ****** ** which is independently
    owned and operated by ********* ** ****** ***.

    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
    issues raised. A team member from that office will then be reaching out directly to the patient to discuss
    the details of the complaint and work towards a mutually agreeable solution.

    We appreciate the Better Business Bureau's role in facilitating communication between consumers and
    businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
    situation and provide a positive outcome for the patient.

    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
    this matter.



    Sincerely,


    Rebekah C******

    Regulatory Relations Specialist

    Aspen Dental Management, Inc.

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On my first visit I told the dentist that I have a gag reflex with a loose fitting denture. On the next visit I was fit with a wax fitting without the teeth. I gagged during the fitting because the wax fitting was loose. On the next visit I was fit with a wax fitting with teeth. I again gagged because of the loose fit. I told him they were loose and asked if the finished product was going to be that loose. He said this was just a wax fitting and he wasn't sure how the finished product would fit. In hopes the final product would fit better I gave the go ahead to make them. On the next visit of the final product I gagged during the fitting and asked if there was anything we could do to tighten the fit. I was told I would just have to use denture adhesive. I took the dentures hoping the adhesive was the fix for the loose fit. When I got home I noticed the lower denture had a very thin spot in them. I could see through the acrylic. I made an appointment to have it looked at. At that appointment I expressed my concern about the denture possibly breaking. The dentist agreed but said it is what it is. So I asked if they could be remade? He said yes but they would just turn out the same way. So I asked him, are you really going to send me home with a denture that might break? He said they could take a new impression of the denture and add some acrylic in the affected area. I agreed and was asked to come back in 30 minutes. When I came back, I was handed my denture over the counter by a girl at the front desk and she said just let us know if I needed any adjustments. I was just so frustrated with the entire experience that I just left.

    Business Response

    Date: 05/15/2024

    May 15, 2024

    RE: Acknowledgment of Complaint Case No. ********

    Dear Sir/Madam,

    We are writing to acknowledge receipt of the complaint filed by ****** ******* regarding their
    experience at the Aspen Dental branded practice located in Cincinnati, OH which is independently
    owned and operated by ******* Dental Investments.

    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
    issues raised. A team member from that office will then be reaching out directly to the patient to discuss
    the details of the complaint and work towards a mutually agreeable solution.

    We appreciate the Better Business Bureau's role in facilitating communication between consumers and
    businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
    situation and provide a positive outcome for the patient.

    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
    this matter.

    Sincerely,

    Rebekah C******
    Regulatory Relations Specialist
    Aspen Dental Management, Inc

    Customer Answer

    Date: 05/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Regards,

    ****** *******

    Customer Answer

    Date: 05/24/2024

    I refused the response from Aspen Dental because when I got home with my dentures, they chipped when I touched the acrylic. I made another appointment to have the denture remade or repaired. At that appointment the dentist refused to remake the bottom denture. I asked if there was anything that could be done to repair the denture. He said he could add acrylic to the affected area and asked me to come back in half an hour. When I came back to be refit with the dentures I was expecting to see the dentist for the fitting. Instead the girl at the front desk handed me my dentures in a zip lock bag and said, "If you need any adjustments let us know." I saw no repair made to the denture. All I could see was that he buffed out out the chip that occurred when I touched the denture with my finger.  I have tried all options with this dentist and I feel like my concerns are not being cared about by this dentist. I simply want to be refunded my money and I will be happy to take my business to a dentist that actually cares about my well being. Attached is a photo of how thin the denture is. It is located in a place that is very susceptible to breaking if I were to bite down on anything. Again, all I want is my money refunded and I will take my business to a dentist that will actually listen to my needs.

    Thank you. 

    ****** *******

    Business Response

    Date: 05/28/2024

    This complaint is under review.

    Business Response

    Date: 06/03/2024

    We are attempting to reach the patient to review.

    Customer Answer

    Date: 06/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Regards,

    ****** *******

    Customer Answer

    Date: 06/07/2024

    I have not heard anything from Aspen dental. 

    Business Response

    Date: 06/10/2024

    This complaint is under review.

    Customer Answer

    Date: 06/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Regards,

    ****** *******

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was mislead and bullied into a bill in the amount we never discussed $500 over the amount.. This is unprofessional and unethical. We agree on an amount, I can afford and they went against there word.

    Business Response

    Date: 04/30/2024

    April 30, 2024


    RE: Acknowledgment of Complaint Case No. ********



    Dear Sir/Madam,



    We are writing to acknowledge receipt of the complaint filed by **** ******** regarding their experience
    at the Aspen Dental branded practice located in ***** ***** ** which is independently owned and
    operated by ******* ** ********* *** ********* ****.

    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
    issues raised. A team member from that office will then be reaching out directly to the patient within the
    next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
    solution.

    We appreciate the Better Business Bureau's role in facilitating communication between consumers and
    businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
    situation and provide a positive outcome for the patient.

    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
    this matter.



    Sincerely,


    Rebekah C******

    Regulatory Relations Specialist

    Aspen Dental Management, Inc.

    On behalf of ******* ** ********* *** ********* ****

  • Initial Complaint

    Date:04/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My first visit to Aspen Dental was in 2017. During that time I received a dental plan and had it financed through ****** ***** *********. I had paid that bill off in 2022, which was 4k. The panoramic happened and my dental plan was halted in 2022. I was still paying for dental work that had not happened yet So I went back to Aspen Dental in February 2023. They claimed their system was down and that I would need to complete a new profile. By doing so Aspen Dental created another account in my name and billed me for services that I had already financed in 2017. Account number ******* I continued to ask the local Aspen Dental in ** to merge my account and apply a 3k refund from ****** ***** ********* to my account. That never happened and I continued to be told that it would be merged in November 2023. I paid off my ****** ***** ********* in January 2024. I received a bill in the mail in February for 4,485. I contacted them in February March April each time they told me that my case had been escalated to supervisor. Today April 18 I called again and was told that my account has been escalated and they would need 30-45 days to merge my account and cannot guarantee me that my account will not be sent to collection; so I should pay the account.

    Business Response

    Date: 04/21/2024

    April 21, 2024


    RE: Acknowledgment of Complaint Case No. ********



    Dear Sir/Madam,



    We are writing to acknowledge receipt of the complaint filed by **** ****** regarding their experience at
    the Aspen Dental branded practice located in *********** ** which is independently owned and
    operated by ** ****** ********** of ********.

    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
    issues raised. A team member from that office will then be reaching out directly to the patient within the
    next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
    solution.

    We appreciate the Better Business Bureau's role in facilitating communication between consumers and
    businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
    situation and provide a positive outcome for the patient.

    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
    this matter.



    Sincerely,


    Rebekah C******

    Regulatory Relations Specialist

    Aspen Dental Management, Inc.

    Customer Answer

    Date: 04/27/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Regards,

    **** ******

    I have not been contacted by the company Aspen Dental yet. The only contact I have had is they are still sending me text messages for payment. 
    The company has not made an offer yet or fulfilled the resolution 
    i have been dealing with this situation since February 2023 and have been told the same resolution that was placed in the letter and nothing has happened. I would like action, I was supposed to be contacted within five days from dental first in ********** and nothing 

    Business Response

    Date: 04/29/2024

    This complaint is under review.

    Business Response

    Date: 05/08/2024

    This complaint is under review.

    Business Response

    Date: 05/14/2024

    The patient was called on 4/30/24 and left a voicemail.



     

    Then, on 5/10/24 the patient was spoken to directly and notified that his balance was written off. The patient considered this resolved.

     

    Rebekah C******
    Regulatory Relations Specialist

    Risk Management & Compliance

     

    Customer Answer

    Date: 05/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ******

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Aspen Dental in Fremont Ohio 43431 to have my top teeth and bottom teeth pulled. I was told that I would have my dentures and partial in February of this year. I have been bugging them to get them to make me permanent and they're blaming everyone else and not there selves. I would like my teeth and have them held accountable for not doing the correct job

    Business Response

    Date: 04/19/2024

    Hello, I am so sorry for your negative experience. I am having trouble locating your Aspen Dental account with the phone number and name you provided. Do you have your account number? If not, please provide your date of birth, and a phone number or email address that is associated with your Aspen Dental account so I can better assist you. Thank you so much!

    Customer Answer

    Date: 04/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Birthdate: 06/26/1974
    Phone #: 567-201-3140
    Email: [email protected]



    Regards,

    Tammy Harter

    Business Response

    Date: 04/25/2024

    April 25, 2024




    Office of the Better Business Bureau


    RE: ***** ******
    Acknowledgment of Complaint Case No: ********


    Dear Sir or Madam,

    We are writing to acknowledge receipt of the complaint filed by ***** ****** regarding their
    experience at the Aspen Dental branded practice located at ******** ** which is independently owned
    and operated by ********* Dental LLC.

    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
    issues raised. A team member from that office will then be reaching out directly to the patient within
    the next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
    solution.

    We appreciate the Better Business Bureau's role in facilitating communication between consumers and
    businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
    situation and provide a positive outcome for the patient.

    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
    this matter.

    Sincerely,

    Carrie R*****
    Regulatory Relations Specialist

    On behalf of ********* Dental LLC

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