ComplaintsforThe Procter & Gamble Company

• Initial Complaint

  09/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This "complaint" is against and about P & G Good Everyday Rebate. I submitted a second receipt for thier rebate program. I have emailed them to check on the status; the last email was Sept 16th. They have not replied on the status about the receipt I upload, nor about the gift card I'm owed.

  

  Business response

  09/27/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  
  We are very sorry to hear of the difficulty that you've had with your receipts. Currently, we do not have record of any uploaded receipts. However, please look for an email from our P&G team with further details about how we can assist. Also, feel free to upload these receipts to the Better Business Bureau website.
  
  
  Again, we are sorry for this experience and appreciate the opportunity to address your concerns.

  

  Business response

  09/27/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  
  We are very sorry to hear of the difficulty that you've had with your receipts. Currently, we do not have record of any uploaded receipts. However, please look for an email from our P&G team with further details about how we can assist. Also, feel free to upload these receipts to the Better Business Bureau website.
  
  
  Again, we are sorry for this experience and appreciate the opportunity to address your concerns.

  Customer response

  09/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. P & G has reached out and is investigating. This is causing me stress. So its in P & G's hands. If they want to do the right or wrong thing that's up to them. 
  Regards,
  
  ** **** *****
  

  Customer response

  09/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. P & G has reached out and is investigating. This is causing me stress. So its in P & G's hands. If they want to do the right or wrong thing that's up to them. 
  Regards,
  
  Ms **** *****
  

• Initial Complaint

  09/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company utilize bait and switch tactics, robbing customers. They run campaign to buy their products with promise to return rebate, but their system refuses to accept checks and instead of accepting rebate requests simply waste time of customers.

  

  Business response

  09/24/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear about the experience you had with one of our promotions. We are happy to help. In order to assist further, please provide the name of the promotion you participated in along with any documentation such as receipts that you've submitted. Once these are received, we will research things further.
  
  Again, we are very sorry for your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns

• Initial Complaint

  09/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Before Septemver 10, 2024, I reported and photographed six always brand sanitary products to the contact us form. I reported the poor performance that each type and size of sanitary napkin had relating to the low quality adhesive and the breaking of some pads. The adhesive on the wrappers were less apparent, too. On September 10, 2024, the first representative offered a $50 prepaid card and I replied with the question of how was the refund amount determined and I mentioned I assumed the refund should have been $70 because the quantity number of the majority of the reported items are over 28. The next two representatives replied with their opinions of my question rather than answering my question. Representative lisa declined my prepaid gift card offer and sent a letter stating tnat I made a high number of reports and that more information is requested for compensation. This statement is a lie. On September 17, I spoke with Anita via phone for always and her demeanor was lisa-like, oddly performative and useless as I requested a supervisor. My report about those items was true and each were bought from physical stores. Procter and gamble has the picture of all six items, and I told Anita that I wouldn't have the receipts for the reported items. The representatives are mean-spirited and lack comprehension skills. Why give an assumption of my dissatisfaction for my question? There was no reply to my latest message in which I stated that Lisa's comments were bogus. I know they won't give the refund or develop comprehension skills. It took three messages to get an answer and I suspect the picgure I uploaded was not reviewed to see each reported always product. Phone number given isn't valid.

  Customer response

  09/20/2024

  Procter and gamble representqtive offered and later denied to me a prepaid gift card upon receiving my complaint of six always products.  I requested that offer to be restored and increased by ten to cover each reported item.

  

  Business response

  09/20/2024

  Thank you for reaching out regarding your report on Always. We're sorry for your disappointment but our company does track reports across all brands and the number of reports received from your household has exceeded what we feel is appropriate. To consider if we can assist with the issue, you would need to return all the products in the single photo you sent us per the letter sent. Our decision will be based on our evaluation of the returned product and what is received. Please be sure to return via trackable shipping and you're welcome to include the receipt for shipping. 

  We look forward to the return of the products. 

  Kind regards. 

  Customer response

  09/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  My recent interactions with this entity has not been all complaints and some messages from me were about replacing an expired coupon and me asking a question about the expiration of a bounce product. What Lisa and any other is requesting is impossible at this point because the picture taken showed no remaining products inside the boxes and bags. So, the request is invalid and bogus. If that idiotic request was needed, then the first representative would have requested that information. Lisa felt it upon herself to make me regret asking customer service how was the refund determined. I know the BBB will not and cannot resolve this subject but my complaint is well deserved. My contacting this company was not always for product complaints, so Lisa is lying.

  No longer with p and g,

  ****** ****

  

  Business response

  09/30/2024

  Please know, we're sorry for your disappointment. As a company, we do protect ourselves by monitoring the reports of households and when they exceed what we feel is reasonable, we'll no longer send compensation. We have has multiple people at your residence with the same last name make reports and most recently, the numbers of reports has exceeded what is allowed. You'll note, the Tide report made two days before the Always report was allowed to process.  Again, we're sorry you continue to be disappointed and going forward, be sure to retain all products and receipts. 

  Kind regards

  Customer response

  09/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  procter And gamble makes PLENTY of bad products. Unfortunately, I bought those I reported.  I have the tide receipt as that was one of two most recent purchases. This thing makes many types of products for various uses, so I would have exposure to many of them from various retailers.  I will make another attempt to contact the corporate office since dealing with contemptive and vindictive p and g staff has not led to any logical conclusion.  Only thing lisa and the other one than gave presumptions of my question is that good help is hard to find.
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a bottle of Tide detergent. It smelled funny and had the wrong color. I called Tide ****** and they agreed to send me a prepaid debit card to compensate. It has been 3 months since the initial call and they have been giving me the run-around. It was supposed to the wrong address initially but still I have received nothing. I had requested that they send me an email with my mailing address so I can check and confirm the address. They denied me that but instead gave me the run-around.

  

  Business response

  09/16/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Tide. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
  
  Since we value you, please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.
  

  Customer response

  09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****
  

• Initial Complaint

  09/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello please I need your help I trying to submit my rebate for p&g good as gold rebate when you buy $50 you receive $15 visa gift card shop by 09/08/2024 and submit by 09/22/2024 I do my purchases of $50+ or more but when I try to submit the offer site says “offer ended” I enclose my two receipts and I should earn two $15 visa gift cards thank you

  

  Business response

  09/12/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and P&G. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
  
  Since we value you, please keep an eye out for an email from us directly regarding your rebate.
  
  We appreciate the opportunity to address your concerns.
  

• Initial Complaint

  09/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This complaint is in regards to your Downy pop up event in ******** ******** ** *** on Sept 4, around 12:30-1:15 PM when I was present at the site. I got there 30 mins before the event started and the security nor your staff prompted me or my friends on where the line was, even though they saw us standing there waiting. There were no apologies given by that when we were directed. Attached are pictures of the event and slightly where the incident occurred. So after another 30-40 mins of waiting on the line, we did receive a towel and some samples but then they had the line long for other things WITHIN the event like customizating the towel, hot tea and a tennis game that wasn’t explained very well because the brand ambassador they had in charge of that does not speak good English. Since I was upset that the lines within the event were long (and b/c they did not prompt the people that already did all that was done at the event to leave. Some people left with more than one towel or many samples. So I went to the tennis game booth. The rules of the game were not explained very well and I would have brought up this issue quietly to their supervisor (as I asked for one but 2 of your other brand ambassadors (one handing out the full size soap & the one supposedly monitoring the line - the one wearing the overalls - may not have her in the picture) deemed me as a “*****” or a problem. I was upset & mentioned how long they had me wait on the original line to get into the event & asked for the full-sized bottle at that point b/c I was refused a manager. The girl w/the overalls told me she would give me the bottle but that I had to leave the event. Security was never involved or escorted me out. No manager ever told me to leave either, which is not right. I wasn’t given the chance to enjoy the rest of the event, had to leave & text my friends what happened & the ambassador told her supervisor to “watch out for me” as I left w/no problem. I want a real apology for this.

  

  Business response

  09/11/2024

  Thanks for reaching out to the Better Business Bureau and Downy.

  We're sorry to hear about this experience regarding the Downy Pop Up event. We have shared this information with our Marketing Team, and appreciate you reaching out to us regarding this. 

  We appreciate the opportunity to address your concerns.

  

  Business response

  09/24/2024

  Thank you for reaching out to our team. We would like to extend our sincerest apologies for the negative experience you had at the Downy NYC Pop-up event. Your feedback is of utmost importance to us, and we have shared it back with our activation team.
  
  We appreciate you taking the time to visit the event and want to express our gratitude for your support. To that end, please keep an eye out for an email from us directly regarding this.

  Customer response

  09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, received your email and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought gain family size order defense started to wash clothes noticed it is as real watery hardly any smell and the clothes I wore broke me out in hives did not want to leave a bad review since I'm a lifetime user of gai and love there products never had any problems the cashier would not let me return the time tens since I did not keep my receipt all I asked is if they could just return it or let me maybe get another one

  

  Business response

  09/05/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Gain. We’re sorry to hear about your experience with this Gain detergent, and we’d be happy to assist.
  
  This isn’t the experience we want anyone to have and we appreciate your taking the time to let us know about it. You can be assured I will be sharing this with our P&G Safety Team and with the rest of our Gain Team. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product. We may re-contact you to request further information. Also, please keep the product in the event we may need to retrieve it.
  
  Since we value you, please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.
  

  Customer response

  09/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

  This matter has been resolved thank you for all your help
  

• Initial Complaint

  08/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  8/2 5:35pm CT I logged onto ********************** to enter a rebate fulfillment for the Made to Save rebate. The details of the rebate are "Made to Save Rebate: April 1, 2024 - June 30, 2024 Offer valid for purchases made 4/1/24-6/30/24 Get $15 when you spend $50 or get $5 when you spend $20 on Participating Brands (see terms in documents). This is a limit of 2 rebates per household. I have enough product value to submit for 2 $15 rebates. When going onto the website the form stated "offer not available". I read the terms and conditions which stated the deadline for submission is 8/2 at 11:59pm ET. 8/2 at 5:37pm CT I emailed *************************** which is the email address listed on the site for rebate support informing them that the rebate form on their website was down and that I was trying to enter my rebate. When I called the rebate support phone number ************ on 8/2 in the evening it said the office had already closed at 5pm CT. 8/5, the next business day I called the rebate support phone number ************ listed on their website. I was told by the representative that the form closed 8/1 11:59pm ET. I advised I would email the terms and conditions as this is incorrect, page 2 states it closes 8/2 at 11:59pm ET. 8/19, I called back as no one reached out to me and spoke to K*** who confirmed the deadline is 8/2 at 11:59pm ET. I requested a manager contact me as I haven’t heard a response. 8/30 I called back as no manager reached out to me and was told the form closed 8/1 at 11:59pm ET. I advised I had emailed the terms to them, made them aware the form closed early, and I was within the deadline to enter my rebate. I was told that they could not help me and would not fulfill my request and to contact the chat support on **********************. 8/30 around 1:30pm I send a request for help to the chat support on the website and was able to reach an agent. I was told to contact the rebate support # again as they couldn’t assist me.

  

  Business response

  09/04/2024

  Thanks for reaching out to the Better Business Bureau (BBB), P&G. We’re sorry to hear about your experience with this rebate, and we’d be happy to assist.
  
  We’re sorry that the rebate closed before you were able to submit for it. The rebate shows it needs to be submitted online by 11:59 p.m. Eastern 11:59 Time on August 2, 2024. Since we value you, please keep an eye out for an email from us directly regarding your rebates.
  
  We appreciate the opportunity to address your concerns.
  
  
  

  Customer response

  09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *********
  

• Initial Complaint

  08/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Well companies like *******, ******, ******* ********, ****** and many others that sell toilet paper and paper towels. They have 40 different types of toilet paper and paper towels! I purchased paper towels recently seemingly the same brand I purchased before but it wasn't it was the same brand but different texture of paper towel. This has also happened when I purchased ******* toilet paper. I bought soft and and quilted but they have 30 different types I have yet to have the same brand of toilet paper that I did previous purchases. Sometimes I order through grocery pick up and the clerk can't tell the difference either. I know if I am having an issue with the multiple styles of toilet paper and paper towels than so are other ppl especially older people. They are doing this to do exactly that confuse us the consumer into paying the same amount for a crappier brand they offer. They should be only making a couple of brands of these items to not confuse there customers. I really hope you look into this. Just go one time to your local Walmart and go to the toilet paper isle/paper towel and you'll see how confusing it can be especially if you have multiple consumers in the isle. Not fair for us at all. Please look into this.

  

  Business response

  09/04/2024

  Thanks for reaching out to the Better Business Bureau (BBB), and we’re sorry for any confusion. Of the brands you mentioned, ****** and ******* are made by our company.   We do offer a variety of our products to try to meet the needs of all different consumers. We will share your comments with the appropriate people of our team. If you would like specific information on the different versions of the products, please visit our websites or contact us directly at the number on the packaging and we’ll be happy to assist. Also, a tip that we find works well, if you find a particular version of a product you like, be sure to take a photo of the packaging so the next time you’re shopping you can look for your favorite.
  
  We appreciate the opportunity to address your concerns.

• Initial Complaint

  08/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently purchased 10 family boxes of Puffs Plus lotion. As I removed the plastic outer layer and placed the tissue boxes in my closet, I noticed the boxes were delaminating on the side. Nearly all of the boxes are now open on the side--just sitting in my closet. I have not even torn off the top corrugate and the boxes/containers themselves have disintegrated. There is NO contact information ANYWHERE on the boxes or packages for how to contact someone at pg.com if there is an issue or concern. I was disheartened to go to their website only to find NO contact information for customers cited there, either. While I will pursue a refund for the items purchased separately, my primary concern is this vendor does not care about quality products as cited by the lack of contact details on their products --also missing from their website. I will NOT be buying PG products going forward based on their lack of customer care. Can you please engage them to begin referencing a place for customers to call with concerns on the products they are selling? The lack of customer care is alarming!

  

  Business response

  09/04/2024

  Thank you for reaching out to the Better Business Bureau regarding Puffs.  We're sorry to hear of your experience and would like to get a full understanding of this so we can assist. It would be helpful if you could reply with photos of the boxes so we can better understand the issue. It would be helpful if you provided the production code from one of the boxes, you'll find this "embossed/carved  into the paper one one of the side panels.  Finally, I'll also report the phone number is difficult to see on the boxes, it should be on the very bottom of the box, in very small print. 

  We look forward to hearing back from you and if possible, please include an email so we can communicate directly with you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩