40 Customer Reviews
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Review from SETH S
1 star08/02/2024
I purchased a GilletteLabs heated razor 18 months ago. The warranty is 12 months. The rapid flashing orange LED indicates a non-repairable, non-replaceable issue with the battery. I easily found numerous complaints across varied review sites of customers having the same issue. The razor sells for $150. Gillette states that 18 months is not the expected life span. I would not have purchased a $150. razor that is effectively disposable. It is bad form that information is not available upon purchase that states clearly the battery is not replaceable. Beyond that, for that cost, they should make the battery replaceable. Since this is a known failure with no cure, and since P&G states this should not happen in that time frame, their warranty should reflect it. It does not. It is very sad when companies you trust let you down.Review from Brandon L
1 star07/25/2024
I returned an order, never refunded and got my money stolen. This company defrauds its customers.Order ******/ Case/Return ******** I returned my order and followed the instructions to return. Upon waiting months I am told that I would be given a prepaid card. I followed the instructions to apply for the prepaid card and have been ghosted. This company will not refund you back and will take your money despite returning back their productsReview from Justine A
1 star06/14/2024
Their Febreeze 'Free Gas for a Year' contest says no purchase necessary, however their online form requires that you upload a receipt of purchase of their product. This is a violation of state and federal sweepstakes law. Fix your form
The Procter & Gamble Company Response
06/17/2024
Thank you for reaching out and we're sorry for any confusion. We hope you'll visit ***************************************; and review the official rules, which we've included the specific information for your concern below. You'll see that no purchase is necessary when you submit an entry via postal mail, the instructions are included where it says enter by mail.
We hope this is helpful.
How to Enter: There is NO PURCHASE NECESSARY to participate in the Sweepstakes. A purchase does not increase your chances of winning. There are two ways to enter the Sweepstakes:
Enter by purchasing a participating product: Entrants may enter the Sweepstakes by purchasing one (1) participating Febreze car vent clip product (as listed below in Appendix A). Then visit febrezegassweepstakes.com (Website) and fill out the on-screen registration form, including uploading a photo or screenshot of your receipt (Photo Receipt), to obtain one (1) entry into the Sweepstakes. Photo Receipt must be clear and uploaded in its entirety and include the store name, date of purchase, and the participating product purchased dated within the Sweepstakes Period. If a Photo Receipt is illegible or is otherwise non-compliant with the requirements described herein, entrant will not receive an entry into the Sweepstakes. All entries must be received by 5:00 p.m. ET on July 31, 2024 to be eligible.
Enter by mail: You may earn a Sweepstakes entry by hand printing your complete name, address, city, state, zip code, month/year of birth and email address on a plain 3"x5" piece of paper, inserting it into an envelope, affixing sufficient postage and mailing it, in a hand-addressed envelope, to: The *************** Sweepstakes, P.O. *********************************. Each entry must be mailed separately, be postmarked by July 31, 2024 and received by August 7, 2024 to be eligible for the Sweepstakes drawing. No mechanically reproduced mailed entries permitted. Not responsible for lost, late, illegible, mutilated, postage-due, misdirected entries, or entries not received in time for the random drawing.Review from Kay F.
1 star04/18/2024
On-line Tampax and Secret ads are profiling young black females- The ads also give false medical research/advice. This is so bad, and so obviousThe Procter & Gamble Company Response
04/23/2024
Thank you for reaching out to the Better Business Bureau and we're sorry to hear our ads have caused concern. We would like to understand more about your report and would appreciate if you would contact us directly to share details of the specific Tampax and Secret ads and the information you believe to be incorrect. We hope to hear directly from you soon.Review from Brittany M
1 star02/12/2024
Oral-B is operating with fraudulent customer service policies! I just placed an order for a $200 Oral-B toothbrush and realized the ***** *** option had my old shipping address pre-filled. I immediately called Oral B Support to give them my new shipping address and was inexplicably told they "can't edit or cancel orders after they are placed." Just think about this for a moment. Have you ever encountered a customer service department that claims it has zero ability to manage customer orders? I'm shocked they're selling direct to consumers without basic account tools to serve their customers. Their solution was to pass me off to *** and request a redirect on my delivery, which has never worked in the past with other companies, as *** always passes me back to the seller. Oral B takes zero ownership of the variety of issues created by their exploitive policies and stunning lack of operational infrastructure, if that's even truthful. Given their disdain for their customers, I asked Oral B to refund me. Their solution? *If* I receive the delivery, I have to prep a return shipment with a list of EIGHT items, including the "original UPC," a receipt I need to print out with the purchase price circled on it (lol), and a piece of paper with my name, address, phone number, DOB (huh?), and reason for dissatisfaction which I've already expressed to them. The shipping fee is at my expense, and I'm reading from other reviewers it will take 9+ weeks to receive a refund *if* it's approved. Even worse, refunds aren't sent to your original payment method, but instead as a prepaid debit card from some unknown bank. Oral B, this couldn't be a more convoluted and hostile way to treat the customers who fund your paychecks. To resolve this complaint, I expect a refund to my original payment method in a timely manner. My order hasn't even shipped yet so this shouldn't be a problem! Get it together and start doing right by people!Review from Bonnie M.
1 star02/10/2024
Poor products! Makes me allergic. They support the ** **** ****Review from David L
1 star01/10/2024
Febreze is a bad product because you can never get the entire contents to spray from the can. We are down to 2 spray cans of the product and don't plan to buy anymore. One can is one quarter full and the other one half full and both impossible to spray contents. Proctor & Gamble should offer a recall or a free fix or redesign the can. I complained once before only to receive coupons to buy more of the unacceptable product.Review from Xuehui G
1 star10/24/2023
Don't participate their so-called rewards program!! THEY WILL REJECT YOUR RECEIPTS USING ALL KINDS OF EXCUSES!Review from Hillary S
1 star10/14/2023
I hope you read this BEFORE making a purchase!!! Oral B is a SHAM! I wish I could give ZERO stars! PLEASE DON'T WASTE YOUR TIME DOING BUSINESS WITH THIS COMPANY because if you EVER have a PROBLEM, THEY WILL NOT RESOLVE IT PROPERLY NOR PROMPTLY! To keep it short, they DO NOT cancel erroneous orders even when you notify them of it before anything has been processed or shipped. But they DO cancel orders that you intended to place and want to be processed and say that the system does those cancellations automatically and they can't do anything about it and they don't know WHY the system does that...HUH??? Their business practices don't make ANY sense and do not line up with the way the majority of online retailers operate today. Not to mention, and this is the BIGGEST PROBLEM, they DO NOT want to refund your money back to your original payment method. They send you a prepaid card by some no-name company that DOES NOT WORK (****************e Banks)!!! If I pay you with REAL money from my account, I EXPECT a reversal of that money to be returned to my account. This has been an issue since JULY 2023 and the issue is STILL NOT fully resolved! I have disputed the charges and this total process has been a NIGHTMARE!!! Save yourself the trouble and DON'T BUY DIRECTLY FROM THEM!!! If you like their products, get them from a third-party seller, ******, ********, ******, or SOMEWHERE ELSE!!! ANYWHERE BUT FROM THEM DIRECTLY!!! You will be so much better off!!!Review from UTKARSHKUMAR P
1 star09/27/2023
I have purchased 2 electric toothbrush from ****** which I was defective. I wasnt able to return for under oral-b 60 day return guarantee because it was over 60 day since purchased and I have never opened the box within those days. Just because of that oral-b allowed me to return on special request even though it was over 60 days. Only problem was I had to ship return my items on my own expenses which they have promised to give me reimburse together with **** credit. After all this process its been almost 4 months my item is already delivered to oral- b center but they are not giving me any update on my case which it seems fraud to me.
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