Complaints

This profile includes complaints for Range USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Range USA has 77 locations, listed below.

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• 

  Range USA

  10870 Kenwood Rd Support Center Blue Ash, OH 45242-2812

• 

  Range USA Knoxville

  620 Corporate Point Way Knoxville, TN 37932

• 

  Range USA Hodgkins

  9400 W 63rd St Hodgkins, IL 60525

• 

  Range USA Hanover Park

  1055 Lake St Hanover Park, IL 60133

• 

  Range USA

  9489 Winnetka Ave Minneapolis, MN 55445

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had a membership with them and upon not using it as much as I thought instead of cancelling it they had a pause feature that would charge you 4.99 a month while all of your benefits were gone you could start back up at any time. I was tired of seeing the 4.99 come out because it was well over 7 months since I had had a membership so back in January I went into the store to cancel the membership outright. I was told that the request was sent up and here it is in April and I’m still getting charged. I went to the website and logged on and it doesn’t even say I have a membership and the page but I have reoccurring receipts for 4.99 going back months. With no way to cancel the system doesn’t show I have a membership so they are just stealing from me and I can’t cancel! This is not right. So I’m hoping to get help

  Business Response

  Date: 04/07/2025

  Hi, ******.

  We canceled your membership per your request today. It appears to be the first time you reached out to us regarding this issue. You can cancel your membership by pressing the cancel button at Rangeusa.com any time. We see that you were already aware of that since you did cancel your previous membership via our website in May of 2023.

  Our membership cancellation policies have been copied below for your reference. Please note they do specify that in-store associates are not capable of canceling your membership.

  POLICIES & TERMS OF PURCHASE
  MEMBERSHIP CANCELLATION POLICIES
  All memberships are Non-Transferable & Non-Refundable.
  Member’s accounts will continue to accrue monthly membership fees until explicitly canceled by the Member. Member understands that the Store will under no circumstance cancel an account on behalf of the Member and that the Member is responsible for giving appropriate notice to Customer Service.
  Month-to-month memberships may be canceled provided a ten (10) day notice prior to next monthly due date to stop a charge from generating.
  Range USA reserves the right to cancel the membership of any person for any reason. If such cancellation is made due to violation of Range USA policies, violation of terms of this Agreement, or due to damage rendered by Member or Member’s guests.
  Member agrees to pay monthly dues on time, to include notifying Range USA promptly if the credit card information used for automatic payment changes, or to be charged a declined payment fee and/or a late fee per delinquent payment.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  They claim you can cancel your membership online but the page is bogus it didn’t even say u had a membership to cancel yet I was being charged. I went in the Akron store to cancel it back I January after I was charged. I I’m only requesting a refund for feb march and April. Because it should have been cancelled then.
  
  Regards,
  
  ****** **********
  

  Customer Answer

  Date: 04/08/2025

  I added a payment I made when I went into the store that month I purchased some ammo when I asked them to cancel. 

• Initial Complaint

  Date:03/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 3/29/25 just before 4pm me & a friend had walked into Range USA in ******** **** I walked into the line to use the range you’re store leader began to integrate me on how I looked mad & I had a attitude which I was fine then he told me I couldn’t use the range.

  Business Response

  Date: 04/02/2025

  Hi, *****.

  Thank you for reaching out. We see that you have also contacted us by phone and through Range USA's ticket system. We are looking into this issue and will contact you when we have more information. If you have any other questions before then, please reach out via Range USA's ticket system. We apologize for any inconvenience.

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025, I traded in two of my own firearms towards a used firearm that the store was selling (valued at about $450). I asked the salesperson if used firearms are tested for functionality, and was assured all firearms, Including the one I was going to trade for, are tested. Today, (March ‘25) I finally had a chance to use the firearm I traded for, and was met with a rifle that was not properly functioning. The same day, I drove to the store and presented this problem to management. Of course, per their rules, they don’t accept returns of firearms, but it was revealed to me that on top of that, it was admitted that the rifle was never actually tested for proper function before I acquired it. On top of not even entertaining the idea of making things right, they actually admitted to me that they never held up their original end of the deal that the rifle was properly tested. So now I’m stuck with a $450 improperly functioning firearm that doesn’t work after I was promised that it would. It’s not entirely clear what the issue may be but to diagnose would cost me extra between a gunsmith and the parts needed. The rifle is also not made anymore so getting it repaired may be a difficult task on its own.

  Business Response

  Date: 03/23/2025

  Hi, *******.
  We're sorry to hear you're having difficulties with a used firearm you purchased at our ************ store on 2/11/25. Range USA's return policy limits all returns/exchanges to 30 days. Unfortunately, this return was not requested or brought to our attention until 3/22/25 which is outside that timeframe. Additionally, firearms (both new and used) are not eligible for return. Used firearms are always sold as they are, and Range USA offers no guarantees with them. We recommend contacting the manufacturer for repairs, or if that is not possible you should contact a qualified gunsmith.

  The terms from your receipt are reprinted below:

  All firearms and ammo purchased online or in-store are not eligible for return.
  General Merchandise can be returned up to 30 days with receipt.
  A non-refundable down payment of 25% on all layaway purchases,and a restocking fee of 25% on all abandoned delays (including the IL required delay)
  A non-refundable 25% restocking fee applies on all ecommerce purchases.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Range USA membership expired on 2/20/2025. Request cancelling membership renewal on 2/20/2025, but still charged the renewable membership ($49.99) for next month, Contact customer support, and customer responded stopping membership renewal has to be request 10 days prior to the next charge. However, this 10 day prior to the next charge/membership cancellation policies was neither mentioned during membership sign up, nor available from their website. Requesting Range USA to refund the membership charge on 2/20/2025 ($49.99) due to unclear and uncommunicated membership cancellation policy.

  Business Response

  Date: 03/01/2025

  Hello,

  Thank you for reaching out to us through the BBB!

  As we stated on the phone when we spoke on 02/28/2025, membership information is always available in our stores—on our in-store TVs, at each register, and online for your convenience.
  
  Please note that your membership will remain active for 30 days from your last billing date, and you will not incur any further charges after that period.
  
  We do not offer refunds for membership charges incurred prior to cancelation. If you are requesting a refund, please provide the cancelation confirmation email you received before those charges were applied.
  
  We encourage you to review our terms and conditions for detailed information about our policies and procedures.
  
  Thank you again for your support, and we hope to see you again in the future!
  
  POLICIES & TERMS OF PURCHASE: ****************
  MEMBERSHIP CANCELLATION POLICIES
  All memberships are Non-Transferable & Non-Refundable.
  Member’s accounts will continue to accrue monthly membership fees until explicitly canceled by the Member. Member understands that the Store will under no circumstance cancel an account on behalf of the Member and that the Member is responsible for giving appropriate notice to Customer Service.
  Month-to-month memberships may be canceled provided a ten (10) day notice prior to next monthly due date to stop a charge from generating.
  Range USA reserves the right to cancel the membership of any person for any reason. If such cancellation is made due to violation of Range USA policies, violation of terms of this Agreement, or due to damage rendered by Member or Member’s guests.
  Member agrees to pay monthly dues on time, to include notifying Range USA promptly if the credit card information used for automatic payment changes, or to be charged a declined payment fee and/or a late fee per delinquent payment.
  

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Requirement of cancelling membership 10 days before membership was never explained in store.  Neither can be found online.  What was communicated by the sales representative is "you can cancel anytime you want".  Cancel request was submitted at the end of the membership, but next month membership is still charged.  Request immediate refund of improper credit card charge.
  
  
  Regards,
  
  ********* *****
  

• Initial Complaint

  Date:02/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item on their website using a promo code they emailed me. When I was checking out, it showed the promo code as applied, and my items discounted. After ordering, I see that I was charged the full amount. When I noticed this, I contacted the company for resolution. They refused to do anything about it. When I asked for them to waive the restocking fee, or credit me the difference, they refused. Upon further testing, i sew that the coupon doesn't work on ANYTHING it's supposed to, providing a discount of "0%" When it's supposed to be 10%, but it shows as being applied. This is a very sneaky and potentially illegal tactic, and has ensured i will NEVER do business with them again.

  Business Response

  Date: 02/23/2025

  Hi, *******.

  The item on your order (************) was discounted from 12.95 to 8.99 from 1/31/25 - 2/23/25 as part of a sale. The promo code you added to your order (**********) does not apply in addition to other discounts. All of Range USA's promo codes are subject to that restriction. This was stated in the email containing the promotional code and also at rangeusa.com with the following disclaimer, which is featured below all of our promo codes: While supplies last, no special orders. Limited quantities available & vary by location. Sale offers cannot be combined with any other discounts, offer or previous purchases. Promo codes cannot be stacked. Local firearm and ammunition taxes may apply. Sale offer end dates vary.

  The final price was clearly displayed to you at the online checkout before you chose to place your order. No attempt was made to deceive you.

  We do hold a 25% restocking fee in the event of canceled orders. We process and ship orders in good faith as soon as they are placed. In this particular instance, the shipping cost of 800 rounds of ammunition is not insignificant, and we must attempt to recoup that loss now that you have decided to cancel your order.

   

  
  

• Initial Complaint

  Date:02/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business set me up with a membership to quote on quote save me money and neglected to tell me that it was an automated payment system

  Business Response

  Date: 02/15/2025

  Hello Mr. ******,

  
  Thank you for reaching out to us again.

  
  To clarify the details of your membership purchase: On 04/13/2024 at 2:22 PM EST at our ***** ****, TX location, you signed up for our Premium Membership at a rate of $49.99 per month. On the same day at 2:23 PM EST, you received an additional receipt for your Range Maintenance Fee ($6.00 for 12 months), along with discounted items including Walkers Foam Earplugs (5 Pk, 10% off), a Second Shooter (normally $12.00 per hour, 100% off), and 1 Hour of Range Time (normally $24.00 per hour, 100% off) for a total of $11.36. I have emailed you copies of both receipts (Subject: “Range USA - Confirmation of Receipts”) to ensure your card information remains secure.

  
  Upon purchasing your membership, your account was created and you received two emails: one welcoming you to Range USA with instructions for setting up your online account, and another detailing your Premium Membership benefits—including the fact that membership fees recur monthly. This information is also prominently displayed in our stores, on our website, and in our Terms & Conditions.

  
  For your reference, here are the key points from our Terms & Conditions regarding memberships:
  All memberships are non-transferable and non-refundable.
  Monthly membership fees will continue to accrue until you explicitly cancel your membership. (Please note that the store cannot cancel an account on your behalf; you must notify Customer Service.)
  Month-to-month memberships require a 10-day notice prior to the next monthly due date to stop additional charges.
  Range USA reserves the right to cancel a membership for any reason, including violations of our policies or this Agreement.
  Members agree to pay monthly dues on time, and it is your responsibility to update us with any changes to your credit card information.

  We have emailed you directly with further details, and once again, thank you for reaching out to us.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to an ad for guns on sale and then I ended up buying the wrong caliber gun, I literally noticed once I got the confirmation email of the weapon I had bought. I immediately contacted the company within less than 30 minutes to tell them to cancel my order and refund me, they do not have a one8:00 number and they did not respond to me until a few hours ago. They’re trying to charge me a 25% restocking fee however I did not take possession of the item, they do not have the item in store and the item has not even shipped. This is a scam and fraudulent and I need help. I would never give them my business again.

  Business Response

  Date: 02/11/2025

  Hello, ****.
  Thank you for reaching out!
  As a one-time only courtesy, we can extend a waiver of the restocking fee noted in the Terms & Conditions you accepted prior to checkout and noted below again for your reference.
  You will need to first purchase the correct order and then reply to this email to receive this one-time courtesy, otherwise, the terms and conditions will apply.
  Thank you
  Are you certain you would like to cancel your order? Please note that orders are processed immediately, and per our return policy, a 25% restocking fee will be applied. This policy is also outlined in the Terms & Conditions that you accepted prior to placing and completing your purchase:
  
  Returns and Cancellations
  All firearms and ammo purchased online or in-store are not eligible for return
  No returns will be accepted after 30 days or where no receipt is provided
  In-store optic and accessory purchases can be returned if completed within 30 days of receipt and items are in good selling condition. A refund will be applied to the payment method used for purchase.
  Online orders scheduled for pickup in-store do not qualify as an in-store purchase
  It's the store's discretion to accept a returned item or not
  Gift cards and eGift cards are not refundable
  Online Purchase Returns
  Online optic and accessory purchases (home delivery or pickup in-store) can be returned if completed within 30 days of receipt and items are in good selling condition. A 25% restocking fee will be assessed and subtracted from your refund.
  Online purchases that are cancelled or not picked up from a store within 30 days, will be assessed a 25% restocking fee. This fee will be subtracted from your refund.
  Online purchases refused during in-store pickup due to damages will not be assessed a restocking fee. Please verify all purchases are not damaged prior to leaving the store.
  Exchanges
  All exchanges are considered a return and will be processed that way. A refund will be provided allowing you to purchase a new order

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are below.

   

  I do not accept this fee, I literally canceled the purchase 25 minutes after placing the order. This is a Mickey Mouse company, what kind of company this size does not have a 1800 number for customer resolution? I have given these guys so much of my business and I will never again, and I mean, never, buy at this location. I will ensure that I make several hundreds of thousands of my followers aware of this issue. I understand if the order was placed and in a few days later, I reached out saying I did not want the firearm, however, that was not the case. What if it was buyers remorse? What if I needed to use my money for an emergency situation and did not have any more left? either way, 25 minutes is an acceptable time to cancel the order. What kind of business closes their door on 4 PM eastern? I have sent several messages to cancel my order yesterday and they still have not replied to me. This is a scam and these people are just greedy. I don’t care. I just want my order canceled.

  I will figure this out another way however I do not want anything to do with this type of company and people ever again. I will not be placing another order for another firearm.

  
  
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 26th I purchased a used gun from this company, after waiting the appropriate 72 hours for ******** I went back December 29th to pick up the used .32 h and r magnum revolver. I brought it straight from their counter to their range,never leaving their facility,and it did not work properly. The gun did not shoot any of the ammo it was designed to shoot that I had purchased while my waiting time was taking place,as this ammo is not sold in stores and is not readily accessible. I tried 3 separate brands and variants of the ammo that this gun should shoot and none worked, after doing this over the course of 2 weeks, I brought it to store managment's attention and they refused to do a return, offered only to buy back the gun, at a cheaper price. I accepted as it was useless to me and anyone to own because it does not work. Their policy to test fire every gun they buy back was again not implemented while buying back the gun from me, now knowingly buying a gun that does not work. They then put the used gun back in the case for sale and have it for sale as a good and usable firearm for sale.

  Business Response

  Date: 01/27/2025

  Hi, ***.

  We do see that on 12/30/24 you submitted the trouble ticket below, indicating you had some uncertainty about the type of ammunition required for the firearm you purchased. We have inspected the firearm in question and are confident that it will function with the ammunition specified by the manufacturer.

  Contents of your trouble ticket #******:

  "I purchased a used .32 h and r revolver, the associate never explained that this gun was a magnum that needs different ammo than the regular .32 ammo I purchased. I need to cancel my recent order of this regular .32 tcp ammo that will not work in the gun I was sold. Order number is ******* and I just need the ammo canceled. Store associates from ********** told me to fill out this form to have the issue resolved."

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  You were unable to provide proof that the gun was originally tested before you took the gun in before I purchased it. You again did not test fire the gun after you bought it back from me,again, failing to follow company policy. And you continue to try and misrepresent a firearm that is in working condition for sale when I have already tried ALL of the manufacturers suggested ammunition for this firearm. Remove the gun from your sales floor, fix the gun or destroy it. Do not,again,pass on this nuisance to another customer and make them deal with this issue, as you profit from selling broken, unusable product.
  
  
  
  Regards,
  
  *** *****
  

  Business Response

  Date: 01/30/2025

  Hello ***,
  As previously discussed, we have inspected the firearm and verified that it is in good working order for sale.
  The issue you experienced was determined to be ammunition-related. After we purchased the firearm from you, it was test-fired using the appropriate ammunition without any issues. Please note that we do not always have the capability to conduct test fires while our store and range are open to the public. Test fires are conducted by management prior to the firearm being placed on the sales floor.
  Based on our inspection and testing, the firearm meets our protocols and policies for resale.
  Thank you for your time, and please let us know if you have any further questions by reaching out to us here: ****************.
  Best regards,
  Range USA

  Business Response

  Date: 02/10/2025

  Hi, *********.
  We test fire all of our used firearms (including this one) before we put them out for sale. This firearm was tested and found to work.
  If you are insisting on independent ballistic testing, we would consider that as long as the BBB is willing to pay the gunsmith or forensic team.

  Business Response

  Date: 03/07/2025

  Added the photo copies of the ticket noted in the history of this complaint per request.

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The reasoning for rejecting is that these images do not provide nor do they prove the firearm was test fired before I purchased nor does it prove it was test fired after I purchased, and then was put out to be resold and moving the problem along to the next customer. 

   

  This business does not have the proof of either of these test fires happening because they never occurred.  Thus, they continue to move and deny the problem they created here and not take accountability for their wrong doing. 
  

   

  Stop denying the issue and take accountability for your store selling an improper, non-working firearm, that was never tested and then resold multiple times to push along the problem to your customers.
  
  
  Regards,
  
  *** *****
  

• Initial Complaint

  Date:12/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to cancel membership

  Business Response

  Date: 12/30/2024

  Hi, ******.

  Your membership was canceled 14 months ago, on 10/01/2023. We see no other membership connected to your name or email address.

  Business Response

  Date: 12/31/2024

  Dear Mr. *****,
  Thank you for your response.
  We have reviewed the matter and noted that your wife, Mrs. *****, submitted a ticket on 12/30/2024 at 5:48 AM EST. We promptly responded at 7:48 AM EST with detailed instructions on how to cancel a paused membership. We sincerely apologize if that email was missed. Unfortunately, we have no control over how emails are handled or filtered by our customers' email systems.

  
  To expedite the resolution, we went ahead and canceled the membership for her on 12/30/2024, as it seems she did not see our response to her initial request. A confirmation email with the cancellation details, including the membership turn-off date, was sent to her. For your convenience, I have also re-sent that email to you today, 12/31/2024. Please note that the turn-off date mentioned in the emails can be disregarded, as we have already processed the cancellation.

  
  Additionally, we provided a total of four refunds as follows:
  3 refunds of $4.99 each (covering three months of pause fees)
  1 refund of $39.99 (covering one month of subscription)

  
  These refunds have been initiated to the card on file. As mentioned previously, please allow 5–7 business days for the refunds to reflect, depending on the policies and procedures of your banking institution.

  
  Given that we addressed the issue and extended actions beyond our standard policies outlined in our Terms & Conditions, we are eager to understand and address any remaining concerns. Please let us know if there is something specific still unresolved or if further clarification is needed by reaching out to us here: ************************************

  
  Thank you for your time, and we hope this message finds you well as we approach the New Year.

  
  Best regards,
  
  Range USA - Customer Support

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Range USA made my final visit on August 11th and requested by phone cancellation at the store level on the following Monday. Store said okay, I hung up the phone and continued to move on. Today December 16th 2024. While balancing my accounts I noticed they never stopped charging my account. Upon calling the help desk they inform me at the store level the membership cannot be canceled and assured me that the store knows that and since the store goes that they would have dismissed my request to cancel and referred me to the customer service line which did not happen. I've not been to any location since requesting to cancel nor have I used any services from them as I thought my membership was canceled. I would like September October and November returned December was already done so by the customer service.

  Business Response

  Date: 12/16/2024

  Hello *****,

  We have looked into this issue and see that no tickets were sent in to cancel the membership nor attempts to login to your account before 12/16/2024.  You at the time of purchase agreed to the terms and conditions of our memberships.

  Information regarding memberships is always available at our stores; on our T.V.'s and at each register, and online.
  
  We do not provide refunds for membership charges made prior to cancelation.
  If you are requesting refunds for any membership charges, please provide us with a cancelation confirmation email you received before those charges.
  Please look over our terms and conditions to learn more about our policies and procedures.
  POLICIES & TERMS OF PURCHASE
  MEMBERSHIP CANCELLATION POLICIES
  All memberships are Non-Transferable & Non-Refundable.
  Member’s accounts will continue to accrue monthly membership fees until explicitly canceled by the Member. Member understands that the Store will under no circumstance cancel an account on behalf of the Member and that the Member is responsible for giving appropriate notice to Customer Service.
  Month-to-month memberships may be canceled provided a ten (10) day notice prior to next monthly due date to stop a charge from generating.
  Range USA reserves the right to cancel the membership of any person for any reason. If such cancellation is made due to violation of Range USA policies, violation of terms of this Agreement, or due to damage rendered by Member or Member’s guests.
  Member agrees to pay monthly dues on time, to include notifying Range USA promptly if the credit card information used for automatic payment changes, or to be charged a declined payment fee and/or a late fee per delinquent payment.
  Terms and Conditions