Reviews

Review Details

• Review fromLynn H.

  Date: 04/30/2024

  1 star
  Shopped specifically for a hybrid king sized mattress at this store, salesman Mike told us the one we picked was a hybrid, we bought it for $3000 on Saturday, on Monday I called ****** Rest, gave them the info off of our receipt and was told that we did not buy a hybrid. we actually bought a traditional inner spring mattress. I called Mike who actually said: If you want me to write "hybrid" on the receipt I will do that to make you happy" I told him we wanted to cancel the order, he said "Then I will hit you with a really nasty restocking fee of 30%" and then he said he was goiing to call my husband because his name was on the order! Is this 1950? my husband walked into the store, spoke with Mike and his brother who said we could not cancel the order, we did rfuse delivery...so they have their mattress and our money...so we called **** and disputed the charge last evening. I think this happens often with this store because it phased these two guys not at all. I read some ****** reviews this morning and it seems they do this quite a bit....by the way...their receipt says nowhere on it about a restocking fee, although Mike told me that it does. we will wait to see what **** does about this issue.

• Review fromLydia T

  Date: 09/10/2023

  1 star
  We bought from here in October 2022. Not even a year ago. The owner is nice, but DON'T BUY FURNITURE HERE!!!! We found some pieces we liked & my DREAM table, which is an AMISH made table I could design myself. I was told that it would be made so well that I could pass it on down to my grandkids whenever my kids had a family & it would be in excellent condition. We also bought a side table & couch console table that are already peeling because they were not sealed well. My brand new Amish table I had to return within a matter of 1 wk of getting it because it was already getting scratche's in the lacquer. Mind you, this is just due to light usage, not even normal usage. Also, to be clear, this is not a cheap table & should hold up. I called to tell them & they wanted me to put it through the insurance we bought for the furniture, & I said, "No! I shouldn't have to put it through the insurance policy. It should have been done right the 1st time, so we would like it sent back." After going back & forth & me having to be stern, they sent it back to have it fixed. I got my table back a month or so later, and it was scratched within a day. I told them specifically that when I returned it the 1st time to please make sure they put a thicker and better layer of varnish/lacquer on it so this doesn't happen again. Obviously, that didn't happen since it scratched up so easily & dented after a couple of days of having it back. I reached back out to them, & they have now ghosted me. I'm looking for an attorney at this time. I can't sit & enjoy my new table with my family because every time it's used, it gets new scratches on it. We enjoy playing games together & just rolling dice can put a dent in the table, so we sit on the floor. My oldest kids are grown & out of the house, & the one at home is 16. So it's not like we have young kids. I have pictures & emails for proof of this. I don't want people being taken out of their hard earned money. Especially not into today's economy.

• Review fromJamie S

  Date: 07/28/2023

  5 stars
  Had a great experience working with ******* we love our sectional so comfy and big..We will be back for all our furniture needs

• Review fromCasey F

  Date: 01/31/2023

  5 stars
  Great customer service big selection of furniture and most items are in stock received my sectional within 2 days of purchase wonderful place

• Review fromAnita B

  Date: 04/10/2022

  1 star
  They delivered damage furniture with promise to send someone to repair it. I want new furniture.....not junk.We spent over $5000 and kitchen table and 1 chair damaged and coffee table has flaws.Numerous phone calls and no help. Fine print on back of receipt....no returns or exchanges so you get whatever they deliver to you and that's it.