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Business Profile

Garbage Removal

Rumpke Waste & Recycling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rumpke Waste & Recycling has 83 locations, listed below.

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    Customer Review Ratings

    2.13

    Average of 208 Customer Reviews

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    Review Details

    • Ryan A

      Date: 04/07/2025

      Ryan A

      Date: 04/07/2025

      Rumpke Waste services is terrible for trash pick up. They have skipped our house at least 4 different times in the last 6 months (missing all the houses on our street) and refuse to give a credit even though they aren't providing the service we had paid for. Terrible customer service. Might as well be openly stealing.

      Rumpke Waste & Recycling

      Date: 04/10/2025

      ****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

    • Stuart B

      Date: 04/04/2025

      Stuart B

      Date: 04/04/2025

      There is no way that they can stay in business operating the way they do. I encourage all their employees to start looking for a job elsewhere

      Rumpke Waste & Recycling

      Date: 04/10/2025

      ******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

    • Kevin I

      Date: 03/16/2025

      Kevin I

      Date: 03/16/2025

      Dumpster service for my apartments has been terrible. My dumpsters are overflowing with human trash and I have been a long time customer. Recently service has gotten much worse and service has been sporadic and unreliable. Customer service (Mike in dispatch) lie to me about when the dumpsters will be serviced. Don't know how they have A+ rating! This type of service has been going on for months. I would switch service but there is no other.

      Rumpke Waste & Recycling

      Date: 03/26/2025

      ****** your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ******** or by email at ********************m. Please include additional detail about your experience, as well as your full service address. Thank you.

    • Gibb M

      Date: 02/19/2025

      Gibb M

      Date: 02/19/2025

      The service broke the wheel of the canister on February 4, 2025. I initially called on February 5, 2025, and requested that the canister be exchanged. One week later, the can had not been exchanged so I called back for an update. I was told it would be 7-10 business days before the can would be exchanged. I called back today since it has been two weeks and was told that the service personnel at Rumpke had reported that the can wheel is not broken. I provided the serial number on the can and was told they must have stopped by a neighbor's house by mistake because the serial number listed on my account was incorrect. It seems that they did not look at the service address. Why would I call and request a new can if it was not broken?

      Rumpke Waste & Recycling

      Date: 02/24/2025

      ****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

    • Dustin W

      Date: 02/07/2025

      Dustin W

      Date: 02/07/2025

      They won't pick your trash up on time and typically drive right past it without picking it up, leaving you with several weeks of garbage to drag back to the curb. I'm talking about simple garbage nothing big. Customer service is a joke. Waste of money. 0 stars.

      Rumpke Waste & Recycling

      Date: 02/24/2025

      ******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

    • Ashley Z

      Date: 02/04/2025

      Ashley Z

      Date: 02/04/2025

      Zero stars here. Ive been billed for their service, without my permission, since November. I thought the paying customer, chooses the provider theyre paying for. Rumpke thinks differently. On top of that, their service, I didnt accept(I was never given the option), nor request, came 2 times. So, why am I being billed for service since November? Should I be receiving lot rent for the space their dumpster is taking up on my property? Terrible experience over all aspects.

      Rumpke Waste & Recycling

      Date: 02/24/2025

      ******, your review is very concerning to **. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

    • Sarah A

      Date: 01/29/2025

      Sarah A

      Date: 01/29/2025

      If I could leave this company a zero star review I would! I have been waiting on a refund from my service that was canceled in NOVEMBER. It is now 2 days until February. I have been promised returned phone calls that never happen. I have been told they mailed it twice which also never happened. I have called 9 times to no avail. This company will take any penny they can get and run. Corporate was absolutely no help.

      Rumpke Waste & Recycling

      Date: 02/24/2025

      *****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ******** or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.

    • William J

      Date: 01/20/2025

      William J

      Date: 01/20/2025

      Have not had recycling pick-up since 12/16/2024 (over a month as of 1/20/2025). This is a frequent occurrence. Customer service is rude--tries to turn the issue around by accusing us of doing something wrong (e.g., having improper items in recycling bin or not putting can on the curb). However, this morning I saw the truck from a distance and it doesn't even turn down our street (which has only three pickups). Would give zero stars if I could.

      Rumpke Waste & Recycling

      Date: 01/22/2025

      *******, we apologize for your experience. Recurring inclement weather and poor road conditions have led to unusual delays in many service areas. To ensure you are taken care of, we would like to look into your specific service schedule and follow up. Please contact our customer care team at **************. We look forward to promptly addressing your concerns. Thank you.

    • Cindy W

      Date: 01/17/2025

      Cindy W

      Date: 01/17/2025

      Their trash service threw away our expensive, 64 gallon trash can and was told through many excuses, such as bad weather in another part of the state making supervisors unavailable, we didn't pay extra for one of their trash cans, bad weather caused them to drop it in their truck, etc, that we were out of luck. They basucally are able to take my property, pitch it, and not be liable to reimburse, unless we agreed to remain customers and they would give us one of their cans. My garbage piled up on my garage for a week while I tried to get answers.

      Rumpke Waste & Recycling

      Date: 01/22/2025

      *****, your review is very concerning to **. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

    • Denise K

      Date: 01/15/2025

      Denise K

      Date: 01/15/2025

      Our trash was not pickup up 2 weeks ago. We were told they would pick up all trash bags including those not in the trash containers last week. They only did the trash containers. We still have 2 weeks of trash to be picked up. Their service is awful. We are looking for an alternative. ****** * 

      Rumpke Waste & Recycling

      Date: 01/22/2025

      ******, we apologize for your experience. Recurring inclement weather and poor road conditions have led to unusual delays in many service areas. To ensure you are taken care of, we would like to look into your specific service schedule and follow up. Please contact our customer care team at **************. We look forward to promptly addressing your concerns. Thank you.

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