Business ProfileforMiracle Ear Amplifon

My complaint is with Miracle Ear in ********* ********. On December 23, 2023 I bought Hearing Aids from them. I had a hearing test and they said hearing aids would help me with high pitches. Upon saying that we would get them, Andrew Utz said he would check my insurance. He came back to me to say we should be getting $500 dollars toward the purchase. He said that it will take a few weeks for this happen since it comes through insurance. I am with United Health care Supplement. Well the several weeks went by with no one getting in touch with me. I called Miracle Ear and they told me to get in touch with my insurance. I did call them. They told me I needed a report from an audiologist. I told them Miracle Ear checked my hearing. They suggested I have them send the results to them or go to an audiologist. I called Miracle Ear and they told me they don't do this. I called their corporate office and the man I talked to there told me he would call my insurance and get back with me. He never called me back. I called the ******** office and they said they would take care of it and would call me back. NO one again called. I have gone in to appointments and talked about this with Eric. He assured me he would call corporate and call me back..NO one calls. I called ******** again two weeks ago and they told me Eric would call me back, NO call back. My complaint with them is dangling the five hundred dollars in front of me, telling me they will handle it, and now six months later nothing has been done. One of the calls received from ******** told me if I pay $500 of my own money then I can get $500 back. I told them that didn't make sense. This call was from the ******** office and the secretary called me with that $500 offer, not corporate. Communication is very poor. I think I will change offices after all this time. But, I do want my $500 reduction of my hearing aids.