Business ProfileforRecker & Boerger, Inc.

Heating and Air Conditioning

Multi Location Business

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Overview

Recker & Boerger in Cincinnati OH, provides home heating and cooling home appliances, kitchen appliances, laundry, air conditioners, water heaters. They also install and repair furnaces, heat pumps, and air conditioners.

Business Details

This is a multi-location business.

Location of This Business

10115 Transportation Way, Cincinnati, OH 45246

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BBB File Opened:

1/1/1965

Years in Business:

Business Started:

1/1/1962

Business Incorporated:

4/17/1959

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of HV.19392 for this business, issued by Ohio Construction Industry Licensing Board (OCILB)

These agencies may include:

Ohio Construction Industry Licensing Board (OCILB)

6606 Tussing Road

Reynoldsburg OH 43068

(614) 644-3493

http://www.com.ohio.gov/dico/ocilb.aspx

BBB records show a license number of PL.19392 for this business, issued by Ohio Construction Industry Licensing Board (OCILB)

These agencies may include:

Ohio Construction Industry Licensing Board (OCILB)

6606 Tussing Road

Reynoldsburg OH 43068

(614) 644-3493

http://www.com.ohio.gov/dico/ocilb.aspx

BBB records show a license number of HJ13266 for this business, issued by Kentucky Housing, Buildings and Construction

These agencies may include:

Kentucky Housing, Buildings and Construction

101 Sea Hero Road , Suite 100

Frankfort KY 40601

(502) 573-0364

Fax: (502) 5731057

http://dhbc.ky.gov/

BBB records show a license number of HM04553 for this business, issued by Kentucky Housing, Buildings and Construction

These agencies may include:

Kentucky Housing, Buildings and Construction

101 Sea Hero Road , Suite 100

Frankfort KY 40601

(502) 573-0364

Fax: (502) 5731057

http://dhbc.ky.gov/

Type of Entity:

Corporation

Business Management

Mr. Steven Boerger, President
Ms. Lauren Alt, Marketing Director

Contact Information

Principal

Mr. Steven Boerger, President

Customer Contact

Ms. Lauren Alt, Marketing Director

Additional Contact Information

Fax Numbers

(513) 874-4304
Primary Fax

Email Addresses

Email this Business
Primary

Industry Tip

BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

Customer Complaints

15 Customer Complaints

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Most Recent Customer Complaint

12/31/2023

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

Had a repair man come out to check why we did not have much hot water. He determined the bottom element was out which was still under warranty but labor was not. The part is barely 2 years old which would mean that’s a defective part as elements last 10+ years. Requesting a refund of $249 labor charge.

Read 14 More Complaints

Customer Reviews

27 Customer Reviews

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Most Recent Customer Review

Sheri M

06/18/2024

We purchased our hot water tank from Recker and Boerger a few years back and it stopped working and was still under warranty. It was replaced under warranty but yet we were charged over $750 to put the new one in.The technicians werent here long and I was told when I called to ask about the outrageous expense that the company has a flat rate and theres nothing they could do about it. I find that absolutely ridiculous! We will never buy anything from this company again!

Recker & Boerger, Inc. Response

06/19/2024

Hello *****,Thank you for taking the time to share your experience with us. We sincerely apologize for any frustration or inconvenience you encountered during the replacement of your water heater. To clarify, the $750 charge was for the labor involved in replacing the unit. This flat rate has been in place for over two years and covers the costs of our professional technicians time, expertise, and the necessary tools and equipment to ensure the installation is done safely and correctly.We understand that this cost may seem high, especially since the technicians were able to complete the job efficiently. However, the flat rate also factors in the costs associated with maintaining high standards of service, including ongoing training for our technicians, quality assurance, and customer support.We appreciate your feedback and take it seriously. While our pricing structure is designed to be fair and consistent, we understand it did not meet your expectations. We do offer customers the option to hire any qualified plumber to perform warranty work if they prefer to explore other labor cost options.Your satisfaction is important to us, and we regret that this experience has led you to feel dissatisfied with our services. If there is anything further we can do to address your concerns or if you would like to discuss this matter in more detail, please do not hesitate to contact us directly at *************** Thank you again for your feedback. We hope to have the opportunity to serve you better in the future.

Read 26 More Customer Reviews

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Recker & Boerger, Inc.

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Recker & Boerger, Inc.

Recker & Boerger, Inc.

Business ProfileforRecker & Boerger, Inc.

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Recker & Boerger, Inc.

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Recker & Boerger, Inc.

Recker & Boerger, Inc.

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Industry Tip

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Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Recker & Boerger, Inc. Response

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