Complaints

This profile includes complaints for The Christ Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Christ Hospital

  2139 Auburn Ave Cincinnati, OH 45219-2906

• 

  The Christ Hospital

  5310 Rapid Run Rd Ste 101 Cincinnati, OH 45238-4279

• 

  The Christ Hospital

  2139 Auburn Ave Cincinnati, OH 45219-2906

• 

  The Christ Hospital

  2123 Auburn Ave # 139 Cincinnati, OH 45219

• 

  The Christ Hospital

  PO Box 630887 Cincinnati, OH 45263-0887

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw my family physician for annual ******** checkups in April of 2023 & April of 2024. The Christ Hospital submitted incomplete claims to my insurance carrier, **** *** ******** Advantage. All claims were denied due to incomplete information on the claims. After many calls and messages with Christ some claims were resubmitted correctly and paid by ***. However, 1 claim from 4/12/23 for $670.00, one from 4/17/24 for $328.00 and a third from 8/19/24 for $183.00 have been turned over to collection despite *** calling TCH Billing Office at least twice to explain what information was needed so they can process the claims. I emailed TCH Billing Office on 11/20/24 explaining why *** had not paid all my claims and included copies of the EOB documents I received from ***. However, TCH Billing Office has not responded and continues to demand payment from me - even though the outstanding claims are all covered by my insurance.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2024, I went to an ob-gyn who was affiliated with The Christ Hospital Network. I did sign up for Christ's MyChart, and linked it to my original MyChart account. Ever since that appointment, I began to receive a barrage of emails from The Christ Hospital Network (note my family doc is with ******* Health, and I've never had this issue with *******). The emails started off as reminders for undergoing a mammogram, when I already did this year, and the results are in my MyChart file. They continued on for breast cancer awareness, and donation requests, etc. I have tried to unsubscribe to the emails, and now I get various emails from Christ physicians (today was Julie L. S*****, M.D.) again asking for donations/monetary support. I cannot seem to stop this flood of emails, and it's extremely bothersome, unprofessional, invasive and I feel a violation of basic medical decency. It appears that whenever I unsubscribe to one email they just give it a few days and then another spam-generated email starts from somewhere else within Christ. I want this to stop.

  Business Response

  Date: 11/08/2024

  This has been escalated to the appropriate channels. 

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a concerning issue regarding a recent emergency visit to the Christ Hospital (within in network) for which I have been billed. To my surprise, I was not informed that the attending doctor was out of network, resulting in an unexpected expense. Furthermore, I have noticed that I have been charged twice for the same medical code 99283. This duplication has added to the financial strain caused by the visit. 1. The Christ Hospital ************* (total charge $1397): Code ***** ($1165): ER visit and doctor's service Code ***** ($232): x-ray (Diagnostic Radiology) 2. Emergency Professional: ************* (total charge $982): Code ***** ($714): ER visit and doctor's service Code ***** ($268): application of finger splint I asked the billing department of the Christ Hospital to provide me with the itemized statement and a detailed explanation of the services provided to me under the code ***** for the amount of $1165. Their itemized bill has only "Hchg Eu-Level 3 visit" for this code. I understand that $232 is for the x-rays, as that is clear. However, I am uncertain about the breakdown of the $1165. The total claim for the code ***** is $1165 + $714 = $1879, which is much higher than the average cost of $1200 for this code in ****. I believe the price I'm being asked to pay for the code ***** ($1879) is quite high for the 3 hours of waiting in the waiting room, bandaging the arm, and not providing me with the x-ray image and not sending it to ****** upon their request, resulting in having to do the x-ray again. I understand that most of part of these bills are covered by my insurance company, but I get the impression that The Christ Hospital is deliberately inflating the price in order to charge the insurance company and patient as much money as possible. I kindly ask for your help to rectify this situation. I appreciate your attention to this urgent issue and look forward to your prompt response. Best regards, **** *********

  Business Response

  Date: 08/14/2024

  To Whom it may concern,

  The complaint for *** **** ********* has been reviewed and investigated by the appropriate leadership of TCHHN. The patient is responsible for the balance due on her account.  A resolution letter has been mailed to the patient to inform her that the case was investigated and closed.

  thank you

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I didn't get any answer to all my questions. The only answer is that I am responsible to pay the bill.

  
  Regards,
  
  **** *********
  

  Business Response

  Date: 08/22/2024

  There was no error in billing and no out of network provider.  Patient is responsible for all services rendered on the date of service in question.

  thank you

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  This message from the business that you attached below does not provide the answer to my request. I asked for:
  
  1. The detailed explanation of the services provided to me under the medical code ***** for the amount of $1165, if the evaluation and management of a patient provided by the doctor is covered by the same code on the other bill in the amount of $714.
  
  2. The explanation of why the total claim for the code ***** is $1165 + $714 = $1879, which is much higher than the average cost of $1200 for this code in ****.
  
  Could you please ask the business to provide the required information? Thank you very much in advance.
  Regards,
  
  **** *********
  

• Initial Complaint

  Date:06/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had scheduled for a preventive yearly mammogram on March 21st 2024 on recorded line. I went in on March 26th for said yearly mammogram. The tech asked if I had any pain and I said no. She stated that I had an order in the system fir a diagnostic mammogram which was from a month prior from my obgyns office. The order was placed into the system by ** ***** with christ hospital obgyn clinic as a place holder order if I had continued left side breast pain. I went to see ** ***** in Feb 2024 for left side breadt pain and she found nothing to be of concern but placed the diagnostic mammogram order in the system in case the pain continued. On March 26th when I went in I thought the tech was going a preventative mammogram and never signed or authorized anything different than that. I received a bill in the mail stating that a diagnostic mammogram was done in addition to another test and an ultrasound. I don't have an issue paying for the ultrasound since I authorized them doing an ultrasound since I have deserve breat tissue. I have been working with guest services at christ hospital and getting the run around. I called and put in an inquiry on May 6 2024 about the charge of the unauthorized diagnostic mammogram and they came back saying that all policies and procedures had been followed. I'm not getting any help from guest services. My insurance has tried having the bill recorded but to no avail. I just want my bill readjusted to fit the service I scheduled for over the phone and went in to the breast center to get on March 26th. A unauthorized test was done on me without my consent ir knowledge with my stating numerous times I'm here for yearly preventative mammogram and I don't have any pain. Instead they took the order and used in for my appointment and the diagnostic mammogram I didn't need because there was nothing to diagnose.

  Business Response

  Date: 07/03/2024

  This case has been reviewed and investigated by the appropriate leadership and has been close, policies and procedures of the hospital has been followed.  A letter of resolution has been sent to *** **** *******.

  Thank you

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** *******
  

  Customer Answer

  Date: 07/20/2024

  My recorded scheduling call is somehow lost they scheduled me for a test I didn't schedule for then when I went to the appointment and told them what I was there for apparently they did whatever test they wanted to do then send me a bill for a test I never scheduled for. When I asked for an adjustment they tried to say it was my fault they scheduled for the wrong test and preformed that test without my knowledge. Then they somehow had a glitch in their recording system on March 21st and don't have my phone recording which is my only proof of what said to the scheduling people. I just want my bill adjusted to a regular mammogram which is what I needed and what I went to christ hospital for. They didn't investigate anything because they don't believe they did anything wrong. 

  Business Response

  Date: 07/25/2024

  Hello,

  In response to the concerns shared regarding *** **** ******* concern for services on 3/26/2024, the concerns have been reviewed by the appropriate leadership.  The patient received a resolution letter dated May 31, 2024 letting her know the case was investigated and care was appropriate.

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. In summary my mammogram was coded incorrectly or they overrode an order in the system with the wrong code. I've been trying to get the billing adjusted since mid-December. Background Info: 1. I was previously a patient of Dr. M****** a few years ago. 2. I have gotten a screening mammogram at christ every november for probably 15 years. Desired Outcome: 3. Change the 11/15/23 Mammogram code to ***** - SCREENING not ***** Diagnostic. How this came about: 4. My regular obygyn ordered a screening mammomgram in October for November. 5. In Late Oct or Nov - I called Dr M****** office and said i just wanted to schedule an appt w/ them about potentially doing an mRI at some point . Just a conversation appt. They first told me I was never a patient. Wrong. Dr. M****** had done a procedure for me previously. Then i was told that MRI is diagnostic and they want a screening first. I was reluctant but said "Fine, my regular mammogram is in mid november. " Their nurse said "after that we'll call you to set up an appt to talk about potential MRI if it would be worthwhile. 6. I get mammogram 11/15/23. it was supposed to be a NORMAL, ANNUAL SCREENING MAMMOGRAM AND COVERED BY INSURANCE. ***** CODE. 7. I get a bill for $310 from them plus over a $100 for radiology. It's a screening and should be covered. 8. I called 12/27. They agreed it looked suspect and said they would change the code but it would take a few weeks b/c of holidays. might have spoken to june. 9. I called again spoke to stacy. 10. I called M******* office and they argued w/ me about this again. 11. I called M******* office again spoke with morgan - she said she would investigate and would call me back with an answer likely that week. 12. WEEKs pass and I call Morgan, Dr. M******* office manager again. She said i"d know by 3/1. 13. 3/4 I leave another message. I already had a screening ordered n system. They told me to get screening and ordered diagnostic ERROR! 12. I calle

• Initial Complaint

  Date:02/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the Christ hospital three days ago and the encounter I had with the 'chasity" that works there just does not sit right with me. She was not dressed professionally and had the look of pure misery on her face. When she spoke to me she acted like I did not belong there and she was not willing to help me. This woman, or girl should get more training on Customer Service. If I was her boss, she would be fired for her nasty attitude.

  Business Response

  Date: 03/11/2024

  this phone number is not in service.  We reached out to them via email and are waiting for a response

• Initial Complaint

  Date:11/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Christ Hospital Cincinnati Ohio continues to list in my patient portal that I have a bill due. I don’t understand why these bills keep continuing, and I have no idea what they are billing me for because I was paying on my bill then they sent a portion of my bill to collection agency called ********** ****** *********** and I was paying that bill also. Each time I called the billing department they tell me I don’t have a bill that’s listed online and they don’t know what I’m talking about. Well they need to stop sending a balance to the patient portal if they don’t know what I’m talking about. if I don’t have a balance or owe them any money, why do they keep doing this over and over which sounds like some fraud to me. I have even called to speak to a manager and no one calls me back. Again, sounds like they are just billing me to get money which is fraud. This hospital needs to be investigated.

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about billing department. Christ hospital made an error and they didn't send ultrasound bill of $234 to insurance company. The service was provided on 9/2/2021 and was billed to me directly in the same month and paid in full by me on 9/7/2021. Two years later, the same bill was sent to insurance company and was processed on 8/30/2023. Christ hospital now showing that I have outstanding balance of $25 (co-pay) from the visit from 9/2/2021. I am being charged twice for the same service from 9/2/2021. I have been explaining to this to billing department multiple times and asking for refund or credit of $234. They have asked for proof of payment which I provided on 8/9/2023 but they keep refusing to acknowledge it. Christ hospital made an error and they are making me and insurance company pay for their mistake. I am ok to pay $25 since it's a co pay, but I need refund or credit of $234.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saw **** ******** ** on Monday November 21, 2022 Was having issues with anal skin tags Plan: We will plan for excision when the patient is ready. This can be done at ******* under ***/local. We will await his call to schedule. In March of 2023 I called to make an appointment to have the anal skin tag removed. They gave me the date of March 24th, I told them this was a Friday and the doctor said they did these on Monday’s. Also the 24th was not a good date for me. They then gave me a date of March 31th, and I told them that was a Friday not a Monday. At this point I assumed he changed his schedule and accepted the appointment. On March 31th I went for the appointment and made my co-pay. When I saw Doctor he asked why I was there and I told him to have an anal skin tag removed. He said not until I look at it. I said you looked last year. He review my file and saw the mistake and was concerned that I made the trip for nothing because he did not feel confrontable doing the procedure. My co-pay was refunded and a note was put in my file that I should not be charged. Then Christ Hospital filed a claim with my insurance company and billed me for the co-pay. I contacted them beginning on April 27 to try and resolve the problem. I got words like I will reach out to the doctor. I will have this review and get back to you in seven business. Nothing happened. I called the doctor office and they said it looked like a coding error and would try to resolve it. Now I am informed the my payment is pass due. .

• Initial Complaint

  Date:04/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my son for a sports physical at the Red Bank Road Urgent Care. I paid the $35.00 fee and now I am being billed for more money. The same thing happened last year so I see that nobody bothered to fix this! I spoke to the staff and they say they have no idea why this keeps happening. The fee is $35.00 and I PAID IN FULL AT THE OFFICE. (Guarantor #*********)