Business ProfileforThe Westin Hotel Cincinnati

We stayed at this hotel November 18th they charged me 228$ for the hotel, then they said there was an error with the hotel card reader and to insert my card again. I said let me check my account first. It showed where they took the money out, I told them I will not put my card back in. The manager then took my card into another room while I was at the desk and stated she figured out a way to charge me only 1$ and that she will mark me as cash and I said fine. I was tired and ready to relax. I get up to the room and look at my account again where they had taken out the 1$ and they took out 198$ and 50$ my husband went downstairs to talk to them and they said it would be refunded on 11/20 I did not receive the money back I called the corporate office today (11/21) and after the call I checked my account and it stated 11/21 they took out the amount of 199$ my receipt shows the bill for the room is 164$. I called the hotel requesting my money back expressing how upset I am and they hung up on me twice. I am now -93$ in my account. Which will come with fees from being in the negative balance. Also upon arriving in the room the refrigerator did not work. A horrible experience. The people at the front desk were incredibly rude. I was on my honey moon and had to cut the trip short due to them draining my back account.