Business ProfileforGreat American Insurance Company

My parked car was hit in June of 2024 and this was the insurance for the work truck that hit my vehicle. I filed a claim and was told I would be contacted within 24 hours. A week later no one contacted me. I called the number I was given for the person on my case, he never picked up. I called his supervisor and promptly received a call back. The person on my case, Rob B****, seemed upset that I contacted his supervisor, he stated, "Sorry I was not able to respond to your call within 20 minutes and that we typicality respond in 24 hours". I was calling his number that whole week. Its been 2 weeks since I filed the claim and they keep saying they are investigating to see who is responsible. I sent them pictures of the incident showing my parked car that was hit and a police event report. They still claim they are investigating and have not contacted the insured driver. I asked for a time frame for their investigation and was told it can take as much time as they need. I then asked what happens if they never get in contact with their insured driver. He told me to file a claim on my insurance. If that is the case, then its in the insured drivers interest to never call the insurance company and claim responsibility. I can't pay for something I did not do. They do not seem to want to pay me anything, beside being condescending and rude. I just want my car fixed, since I cannot legally drive it in damaged condition.