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    ComplaintsforGreat American Insurance Company

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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      July 27 we awoke to several holes in the one even piercing our ceiling. I of course called my mortgage company that following Monday July 29. August 7 was American Insurance first time reaching out to me letting me know an adjuster has been issued to my claim. The adjuster came out on the 6th of August. The mortgage company said it would be 3-5 business days before they reached out. That was over two weeks before initial contact. The adjuster said anywhere from 5-10 business days and it would be settled. Well it’s been a total of six weeks with the holes in my roof still tarped. I haven’t heard any updates from the insurance company. The agent I was assigned to Dana R**** has not returned any of my four voicemails. I’m quite overwhelmed considering there’s mold in my attic that was pointed out by the roofers who gave an estimate. Also there’s animals crawling in the attic.

      Business response

      08/28/2024

      August 27, 2024

      Better Business Bureau
      Attn: ***** ********
      1 E. 4th, Suite 600
      Cincinnati, Oh 45202

      Re: Complaint ID: ********
      Complainant: ****** ******
      Loss Location: *** **** *** **
      ************ ** *****
      Our Claim Number: **********
      Our Insured: ******* Housing Finance Authority, dba
      **************
      Policy Number: *******
      Insurance Company: Great American Assurance Company
      NAIC Number: *****
      Amount of Insurance: $56,808.00

      Dear *** ********:

      Thank you for the opportunity to respond to *** ******** complaint, which was received in our office on
      August 26, 2024. *** ****** noted in her complaint that Great American Assurance Group (Great
      American) has not provided any updates regarding the claim, or responded to her voice mails.

      Our insured and customer is ******* Housing Finance Authority, dba ************** (*******
      Housing), who secured coverage on the property through a l*****-placed insurance policy. *** ****** is
      not a customer of Great American, nor an insured under the policy, but the borrower with *******
      Housing.

      Great American received a claim for a tree falling on the roof of the property on August 6, 2024 and
      assigned claim number **********.

      Great American inspected the property on August 13, 2024, with the assistance of an outside inspecting
      firm, Associated Adjusters Network (AAN). A payment for $6,140.03 was issued on August 19, 2024 to
      our insured, ******* Housing, for the damage reported. We left a message on voicemail for *** ******
      on the same day to advise of the payment to our insured.

      *** ******** complaint states: July 27 we awoke to several holes in the one even piercing our ceiling. I of
      course called my mortgage company that following Monday July 29. August 7 was American Insurance
      first time reaching out to me letting me know an adjuster has been issued to my claim. The adjuster came
      out on the 6th of August. The mortgage company said it would be 3-5 business days before they reached
      out. That was over two weeks before initial contact. The adjuster said anywhere from 5-10 business days
      and it would be settled. Well it’s been a total of six weeks with the holes in my roof still tarped. I haven’t
      heard any updates from the insurance company. The agent I was assigned to Dana R**** has not
      returned any of my four voicemails. I’m quite overwhelmed considering there’s mold in my attic that was
      pointed out by the roofers who gave an estimate. Also there’s animals crawling in the attic.

      We left messages on voice mail for *** ****** on August 7th, 8th, 19th, 21st, and on the 27th.

      Since the claim was concluded with our insured ******* Housing on August 19, 2024, *** ******
      should contact ******* Housing regarding the insurance proceeds. They can be reached at 334-290-
      4972, or by email at *********************.

      If you have any questions or concerns, or need additional information, please feel free to contact me at
      ###-###-#### or direct at ###-###-####.

      Sincerely,

      David B*****
      Claims Manager
      Great American Assurance Company
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We purchase a property located at **** ******** ***** a carwash. 4 days prior to closing the building was vandalized, however we were informed that there was insurance covered. Closing was delayed a month, because we would not close until we knew we were going to get an assignment of benefits. We were told by the receiver for the property that they were working on getting it but in the meantime we could draft an agreement that would allow us to speak with the insurance company handling the claim on behalf of the bank, and that all negotiations would be done with us, and all proceeds from the claim would come to us. 1. We had a hard time just obtaining the adjusters name, the receiver kept saying he wasn't sure who it was then came back and said he gave us the wrong name, eventually we got a copy of the policy and I called on my own and got the information 2. The adjuster does not communicate and has only communicated with us once and not beyond that. 3. We have asked for status our private adjuster has asked for status, 4. We were told we would get an assignment of benefits they waiting for it to be signed, which we later find out that this is not ever happening. If we had known that - there is no way we would have closed. We did not want the bank or the receiver handling the claim on our behalf we paid $507k cash for this building and prior to the vandalization it was operable and now we are stuck, and no one not even the bank is communicating with us in regards to the claim on the building and now we also have the city because there were code violations prior to the building being closed on that we are now having to expense out.

      Business response

      08/26/2024

      ********* *********** ******** ******** *** **** *** ****** ***** **** ***** *********** **** **********





      August 26, 2024

      Better Business Bureau
      Attn: ***** ********
      1 E. 4th, Ste. 600
      Cincinnati, OH 45202

      Re: Case Number: ********
      Complainant: ***** *******
      Loss Location: **** ******** **
      Columbus, OH 43229
      Our Claim Number: **********
      Our Insured: ****** ********* ****.
      Policy Number: *******
      Insurance Company: Great American E&S Insurance Company
      NAIC Number: *****

      Dear Ms. ********:

      Thank you for the opportunity to respond to Mr. ********* complaint, which was received in our office
      on August 23, 2024.

      Our insured - and customer - is ****** ********* ****. (“SRC"), who secured coverage on the property
      through a lender-placed insurance policy. Mr. ******* is not a customer of Great American E&S
      Insurance Company (“Great American”), nor an insured under the policy, nor a borrower with SRC. Mr.
      ******* is a third-party who purchased the property while it was in receivership.

      Great American received a claim for vandalism damage to the property on May 25, 2024, and assigned
      claim number **********.

      Great American inspected the property on June 24, 2024, with the assistance of an independent adjusting
      firm, Associated Adjusters Network. A payment for $119,976.43 was issued on August 20, 2024, to our
      insured, SRC, for the damage reported.

      Great American has addressed the damage with our insured, SRC, who has not expressed any issues with
      the handling of the claim. As SRC is the insured, it is SRC’s discretion as to what information they share
      with the property buyer, Mr. *******.

      If you have any questions or concerns, or need additional information, please feel free to contact me at
      ************ * ***** or direct at *************

      Sincerely,


      A***** L. A*****, CPCU, ARM, AIC, AINS, SCLA
      Senior Claims Manager

    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My vehicle was delivered in conditions where damages were not immediately visible. It was only upon washing the car under proper lighting that I discovered extensive damage The trucking company responsible had evidently painted over and conducted bodywork on this area, concealing the damage from initial inspection. Delayed Delivery and Unjustified Demands: Despite the initial delivery date being scheduled for 06/09/2024, I did not receive my vehicle until 06/12/2024, three days later than agreed upon. During this time between 06/04/2024-06/12/2024, I received a call from the carrier stating that they had discovered additional personal items in the vehicle and demanded an extra $500 for delivery where I paid $400. This demand was made under threat of leaving both vehicles in a lot in *********** ** if I don't agree to pay the extra amount. I received this call on 06/08/2024 where I was unable to speak to ******** ********* express as they were closed on Saturday after 5:00 PM.Contractual Agreement and Non-Compliance:As per the attached contract, it explicitly states that carriers are not authorized to charge additional fees for personal items found in the vehicle. The contract stipulates that any such issues should be addressed before vehicle pickup, not after delivery. Despite this, the demand for extra payment was made unilaterally and under duress, violating the terms agreed upon.I can provide supporting evidence from the MyHyundai Blue Link team ***arding the locations where my vehicle was parked between June 4, 2024, and June 12, 2024, which may help identify where the repairs were attempted. However, to obtain this information, I am required to file a report indicating that my vehicle was lost or stolen, after which Hyundai will furnish the necessary details. I provided all the proofs where I messaged, called multiple times to the carrier where they neglected my calls, messages. I even provided all the detailed photos, vidoes, timestamps on when they were taken.

      Business response

      08/08/2024

      Please find attached the response for Case ******** 

      8/7/2024


      Better Business Bureau of Cincinnati
      1 E. 4th Street, Suite 600
      Cincinnati, OH 45202


      Complainant: ***** ***** ******
      Case #: ********
      Great American Policyholder: ***** ***
      Claim Number: *********


      To Whom It May Concern:

      This letter is to acknowledge receipt of the above captioned BBB complaint. Mr. ****** is seeking a
      refund of $400 for fees he incurred for personal belongings that were hauled along with his vehicle.
      These fees were charged by ***** **** a Great American policyholder. In review of the complaint, it
      appears he is misdirecting the complaint to Great American instead of directly to ***** ***. Mr.
      ****** is not our policyholder, nor does he have a legal standing to present a claim directly against
      ***** ***’s cargo policy. The cargo policy we have with ***** *** is a first-party property policy
      for cargo and would not respond to disputed fees being charged by ***** ***. Further, our
      investigation of this claim reveals that ***** *** is disputing all of the other allegations of damage to
      Mr. ******** vehicle presented in the BBB complaint. With respect to the $400 fee, we recommend
      Mr. ****** direct his complaint to ***** ***.


      Sincerely,




      G*** P********, CPCU, AIC, AMIM, ARM
      AVP Property & Inland Marine Division
      Great American Insurance Company


      Customer response

      08/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      Regards,

      ***** ***** ******
    • Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      My parked car was hit in June of 2024 and this was the insurance for the work truck that hit my vehicle. I filed a claim and was told I would be contacted within 24 hours. A week later no one contacted me. I called the number I was given for the person on my case, he never picked up. I called his supervisor and promptly received a call back. The person on my case, Rob B****, seemed upset that I contacted his supervisor, he stated, "Sorry I was not able to respond to your call within 20 minutes and that we typicality respond in 24 hours". I was calling his number that whole week. Its been 2 weeks since I filed the claim and they keep saying they are investigating to see who is responsible. I sent them pictures of the incident showing my parked car that was hit and a police event report. They still claim they are investigating and have not contacted the insured driver. I asked for a time frame for their investigation and was told it can take as much time as they need. I then asked what happens if they never get in contact with their insured driver. He told me to file a claim on my insurance. If that is the case, then its in the insured drivers interest to never call the insurance company and claim responsibility. I can't pay for something I did not do. They do not seem to want to pay me anything, beside being condescending and rude. I just want my car fixed, since I cannot legally drive it in damaged condition.

      Business response

      06/20/2024

      June 20, 2024 

      Better Business Bureau 
      Attention: ***** ******** 
      1 E 4th St, Suite 600 
      Cincinnati, OH 45202 

      Dear *** ********, 

      This correspondence is in response to a consumer complaint filed by ********** ******* related to a non-injury auto accident. The claim was first reported on June 6, 2024, and our investigation commenced. After a few voicemail exchanges, we spoke with *** ******* on June 12, 2024, and obtained his vehicle damage information. 

      Our investigation requires speaking with the policyholder/driver. This step was delayed as the driver was hospitalized unrelated to this accident. However, we have completed the liability investigation and assigned an appraiser to meet with *** ******* and inspect the accident-related damage to his **** ****. It appears the appraiser was retained just prior to the filing of this complaint. 

      We anticipate an expedited resolution to this claims matter upon receipt of the finalized appraisal estimate. 

      We trust that this will resolve this matter. 

      Sincerely, 


      Ms. Janelle W******, AIC AFIS Divisional Senior Vice President 
      Great American Insurance Company ###-###-#### *** ***** 


      Customer response

      06/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ********* *******
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      The insurance company did not pay me full amount. See attached emails asking me to "enforce" the release to which I attached of 13000 over and over. The release did not indicate if it is US funds leaving it vague and ambiguous to which the law of Contra Proferentem applies. Only when I asked if the funds are in US as this company is based in the US did they then say it is 10000. But it is clearly documented in the emails they agreed to 13000. They had me sign a signed statement which I could not read the writing but the adjuster promised to send me a transcribed copy so in good faith I signed it as he kept reassuring me he wrote exactly what I said over and over. I have asked numerous times for a copy and you will see in the string of emails he promised to send to me along with the report, authorizations and pictures and to date he has not sent it. The way this claim has been handled is unethical. They played tactics to pressure me into signing the statement and first release to which I have a cooling off period and I was not thinking clearly and was under duress. It seems they think I am from ****** and of ethnic descent they can treat me this way and that I will just go away with whatever they want to do. I am filing a complaint and seeking the difference owed otherwise I will be seeking the full amount with similar injuries won in court. No one should be treated this way after suffering a horrific injury that will leave a permanent scar on my neckline where everyone can see and suffering an infection. I have to continue to figure out how to keep it covered because of the humiliation of what others have said to me about it. And now with summer, I cannot at all allow it under the sun which will make it worse. I am on antianxiety/depressant medication and now ********* due to the panic attacks I suffered as result of this. Thank you for your time.

      Business response

      05/13/2024

      Date Sent: 5/13/2024 9:52:44 AM
      May 10, 2024

      Re: Insured: ** ****** *** DBA ** ****
      Claim No.: *********
      Policy Nos.: ************
      Policy Period: 3/1/2023 – 3/1/2024
      Date of Loss: 11/4/2023

      Dear *** ****:

      This letter is sent on behalf of Great American E&S Insurance Company (“Great American”) in
      response to a complaint you filed with the Cincinnati Better Business Bureau (“BBB”). As you
      know, Great American is the insurer for ** ****** *** DBA ** **** (“** ****”). You
      submitted a claim to ** **** on November 7, 2023, alleging you were injured on November 4,
      2023, while using ** ****’s product (the “Claim”). Great American received notice of the Claim
      on February 16, 2024. In compliance with ******** claims handling regulations, Great American
      retained John D************, an adjuster with ********* Adjusters, a ******** licensed adjusting
      firm to assist with the investigation of the Claim.

      After a thorough investigation, Great American, through Mr. D************, engaged in
      discussions with you to negotiate a settlement of the Claim. On April 12, 2024, you signed a full
      and final release agreeing to release all claims against ** ****, Great American, and *********
      Adjusters from any claims relating to the Claim in exchange for $10,000 ******** Dollars. Great
      American mailed that settlement check to you on April 29, 2024.

      Great American has reviewed the complaint you filed with the BBB in which you claim you did
      not realize the settlement amount you agreed to was in ******** dollars and that you believe the
      settlement amount is $13,000.

      Great American has reviewed our records to address your concerns. On April 12, 2024, Mr.
      D************ communicated via email the full and final release was attached for your signature
      in the amount of “$10,000 CAD.” Within an hour, you responded “please find attached signed
      document. Let me know what day cheque will be ready” confirming your agreement with the
      settlement amount and terms. The full and final release also stated the settlement amount was
      $10,000. The email and signed full and final release are attached as Exhibit A for your reference.
      As noted above, the settlement check was mailed to you on April 29, 2024. For these reasons,
      Great American will not be paying you the additional $3,000 CAD you have requested in your
      complaint to BBB.

      After reviewing all records and correspondence related to this claim, including your back-and-
      forth settlement negotiations with Mr. D************, Great American also denies any allegations
      that you were pressured during the negotiation process. Great American also denies any allegations
      of unethical claim handling. The Claim was at all times handled in compliance with ********
      regulations.

      Great American understands that you have requested in your complaint to the BBB the statement
      describing the Claim you signed during your interview with Mr. D************ on February 22,
      2024. The statement, Privacy Policy Authorization Form, and photos you provided during the
      interview are enclosed in Exhibit B per your request.

      Great American is confident this communication addresses any confusion or miscommunication
      you feel took place during the claim handling and settlement negotiation process.

      Sincerely,

      Michael Z*******
      Senior Claims Representative
      Phone: ###-###-####
      Fax: ###-###-####
      Email: ******************

      Customer response

      05/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. I have provided in my previous attachments to you the confirmation from the Independent adjuster with the signed release of $13,000 in which he accepted via email. Please advise me of next steps. 

      Regards,

      ******** ****

      Business response

      05/21/2024

      May 21, 2024

      Re: Insured: ** ****** *** DBA ** ****
      Claim No.: *********
      Policy Nos.: ************
      Policy Period: 3/1/2023 – 3/1/2024
      Date of Loss: 11/4/2023

      Dear *** ****:

      Great American has reviewed your most recent message submitted to the BBB. It raises no new
      issues or information from your original complaint. Great American’s position remains unchanged,
      as outlined in response to your original complaint to the BBB. In accordance with the full and final
      settlement agreement made on our behalf with you in relation to your claim, Great American issued
      you a check of $10,000 CAD. Great American will not pay you any additional settlement funds
      for this claim.

      Sincerely,

      Michael Z*******
      Senior Claims Representative
      Phone: ###-###-####
      Fax: ###-###-####
      Email: ******************

      Customer response

      05/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. The adjuster responded to my attached release of $13000. In his emails he said"than you for your confirmation that signed full and final release you completed is enforceable. We will have them issue payment right away". He acknowledged the release of $13000 several times. This is a dishonest and unethical practice to which I will pursue and warn others about. They also did not submit to me the transcribed statement. They sent the handwritten statement which I cannot read. The adjuster promised to submit to me the typed out version. Also they did not send me the pictures the adjuster took of me at that meeting. Instead he sent the pictures I took of myself that I sent them. None of these items have been resolved. 

      Regards,

      ******** ****

      Customer response

      05/24/2024

      Hello *****, I couldn't find the tab to respond to your question. I only found this tab. We were in negotiation's back and forth via email.  I updated the release and was at the amount of $13,000. When they kept asking me to "agree" and "enforce" the release several times, I attached the fully completed release of $13,000 to which then they said the cheque will be issued. The first release of $10,000 was not fully completed and also they acknowlege it was not agreeable and enforceable since they kept asking me to agree and enforce it. That is when I agreed to the $13,000 release and wrote it is enforceable to which they then responded it is enforceable and a cheque will be issued. Thank you, ***** 

      Business response

      06/05/2024

      June 5, 2024

      Re: Insured: ** ****** *** DBA ** ****
      Claim No.: *********
      Policy Nos.: ************
      Policy Period: 3/1/2023 – 3/1/2024
      Date of Loss: 11/4/2023

      Dear BBB:

      The customer’s complaint is incorrect. The customer agreed to settle her claim for a payment by our
      company of $10,000. Our company has fulfilled its obligation under the agreement by sending the customer
      a check for $10,000. The customer is now trying to re-open that agreement and seek more money. There
      is no legitimate basis for her position. Great American will not be issuing additional settlement funds, and
      this will be our final response.

      Sincerely,

      Michael Z*******
      Senior Claims Representative
      Phone: ###-###-####
      Fax: ###-###-####
      Email: ******************

      Customer response

      06/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      The amount of $13,000 is not incorrect. This was the final email responded by the adjuster agreeing to the amount as per the email I sent with the correct amount attached. They agreed to this amount. They are trying to back out of what they agreed to and attempt to pay me lesser amount owed. This is unethical and completely fraud on their part. 


      Regards,

      ******** ****

    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We are trucking company. We have been trying to contact Great American Insurance Group for the last 3 weeks to file a claim against a broker by email ******************* and phone ###-###-#### and ###-###-####, and they never answer the phone! This is not normal. we are starting to believe this company is a fraud. Can you believe a company that does NOT answer the phone or emails?? They are either a scam, a fraud or they just do not care about their clients and theirs responsibilities. KargoLand LLC ###-###-#### ***********************

      Business response

      05/06/2024

      Please see the attached response to ***** *********** complaint, BBB file no ********* If you have questions or need additional information, please let us know. Thank you.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I've been trying for a while now to see if I still have home owners insurance with them. They withdrew money from my account for hazard insurance But also said it had been canceled due to a change in mortgage companies. They keep passing me off to other people and I can't get any information on the status of my insurance. If nothing else I feel I'm entitled to a refund at least. I'm not even sure how much I paid them.It was supposed to be until August.

      Business response

      04/29/2024

      Please see attached response to this inquiry (text below).  

      April 29, 2024

      Better Business Bureau
      Attn: ***** ********
      1 E. 4th Suite 600
      Cincinnati, OH 45202

      Re: Complaint ID: ********
      Complainant: ***** ******
      Loss Location: *** * ****
      ******** ** *****
      Our Incident Number: *****
      Our Insured: ******** **** ********** ********
      Policy Number: *******
      Insurance Company: Great American Assurance Company

      Dear *** ********:

      Thank you for the opportunity to respond to *** ******** complaint, which was received in our office on
      April 24, 2024. *** ******** complaint stated. “I've been trying for a while now to see if I still have home
      owners insurance with them. They withdrew money from my account for hazard insurance But also said it
      had been canceled due to a change in mortgage companies. They keep passing me off to other people and
      I can't get any information on the status of my insurance. If nothing else I feel I'm entitled to a refund at
      least. I'm not even sure how much I paid them. It was supposed to be until August.”

      To clarify, the coverage provided by Great American Assurance Company (Great American) is not
      homeowners insurance. Great American insured ******** **** ********** ******** (********) for
      Mortgage Protection Insurance coverage under Policy *******, effective May 1, 2019, until October 1,
      2023. ******** adds properties to the master policy when it is discovered the borrower (*** ******) did
      not maintain the required homeowner’s insurance per the mortgage agreement. The property was added to
      the master policy on August 1, 2023, under certificate #**********.

      ******** became part of *** ****** and the master policy with Great American ended on October 1,
      2023. Certificate ********** continued until March 1, 2024 and was canceled. *** ****** maintains
      their own Mortgage Protection Insurance for potential coverage for the ******** property. A review of
      Great American’s records show premium for the coverage ended on March 1, 2024 when the coverage
      ended. Great American does not show any payments for coverage after March 1, 2024 from ********.
      The monthly premium was $9.44.

      I called *** ****** on April 24th and April 29th to discuss the ******** policy. I left a message for a
      return call. The number used was ###-###-####.

      Based on the review of the information, Great American has not received premium after the cancellation
      date of the coverage. With the loan moving from ******** to *** ******, contact with *** ****** to
      review the loan/escrow balance would be appropriate as well as to review if *** ****** has provided
      Mortgage Protection Insurance for the property.

      If you have any questions or concerns, or need additional information please feel free to contact me at
      ###-###-#### or direct at ###-###-####.

      Sincerely,


      David W***
      Divisional Assistant Vice President
      Great American Assurance Company

    • Complaint Type:
      Order Issues
      Status:
      Answered
      My store Cuban got broken in in January and I didn't sound a report because I didn't have transportation. I'm on disability and it's hard for me to get around. Because I use a can and I also have to take public transportation. So at the time I was using somebody's car who kept calling me and wanted to take her back at the time. So I couldn't wait until 5 o'clock. And then after that for a little bit, I lost my sister and I had to go New York and take care of some business, which calls me to a not found. A police report did. I actually copy out the please. Of the cameras and it's only to keep the cameras for 7 days. I was mad about that I was mad at it. I lost my husband 2 years ago in all his stuff was stolen and I'm just supposed to be a secure place. You already supposed to have a number to get in. And I was just upset and then the insurance company.She was gonna be a hard time like I was the one who broke into my own storage unit.Why would I do with that?This happened in January.I don't know that's that date that it happened all the time

      Customer response

      04/16/2024

      My client representative name was ***** ward like I told you I didn't get a chance to file a police report. So she says she was trying to figure out how much to give me without the police report. That's the last time I talked to her. I don't know what else you guys one for me.

      Business response

      04/22/2024

      Please see the attached response to Ms. ******* complaint.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I ******** ******** got a cargo policy with great american insurance on Feb 28 2024 on March 3 my dad ******* ******** paid me 300 dollars to take his funtuire items to ******** the items were stolen on March 4 26 thousands worth the claim took a week to get assigned policy ****** ****  Ian F*********** is adjuster they have block me and my dad *** ******* is lazy Greg P******** is a snake Ian told me let me see if policy covers items he send apparries to get value 2 weeks ago I have not heard nothing this company is a fraud please do not do business them my dad has not bein paid heard I calls and email has been block please help

      Business response

      04/04/2024

      April 3, 2024


      Better Business Bureau
      1 E. 4th Street, Suite 600
      Cincinnati, OH


      BBB Case # ********
      Complainant: ******** ********


      Dear BBB,

      This is to acknowledge the above-reference complaint received from *** ********. Without getting
      into the sensitive details of *** ********** claim, we have adequately addressed *** **********
      questions as early as last week and conveyed the necessary steps to complete the investigation of his
      claim. We disagree with *** ********** characterization of his claim, his ad-hominem attacks on our
      staff and his allegations of non-responsiveness. We continue to communicate with *** ******** and
      are working with our special investigative unit to resolve the claim.

      Sincerely,



      Greg P********
      Divisional Assistant Vice President
      Property & Inland Marine Division
      Great American Insurance Group
    • Complaint Type:
      Order Issues
      Status:
      Answered
      Please see attachment for more details. GAIG issued a policy based off of an application, however you can see that the application was required in order to get the quote that I asked for. It feels very deceitful that a policy would be issued when I never received a quote, never received a response from the company, and that my application (that was required in order to get the quote) is being used as the evidence that I wanted the policy issued.

      Customer response

      03/29/2024

      Hello, it could be against **** ********* ******, but GAIG is the provider of the service and the one sending me to collections. 

      Business response

      04/09/2024

      Please see the attached response to Ms. ******* complaint.  

      Thank you,

      Missy E******

      ********************************** 

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