Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction started 6/22 Ended 1/24 I believe that this company has engaged in a practice of law unjustly towards me and my loved one ***** ***** **** who is in the state of ***** prison I entered into a contract with nlpa for approximately $3,000 after being convicted convinced that in fact nopa and his team were legit they held themselves out of an expert in criminal defense law they mail ***** and I both letters package legal material supporting to contain reliable information about the law that was applicable to the specific aspects of our hopes for the more they held the emphasis of the better Business bureau approval now due to Mr R******* the director of client and services and his team has stalled giving rise to a duty of disclosure between us hell we entered into a surgery ship was Mr R******* and nlpa oh we're supposed to be obligated and finding a qualified lawyer to represent ***** and I towards post conviction relief appeal however the relationship and contract agreed semi to be breached due to their alleged additional fees charges for council service lawyer to represent kids claiming a $18,000 fee this and it's so busy to disgrace humiliating inconvenient causing grief great delay and if I was voice to express it in other words extortion but I refuse to give up hope in the matter by bringing to you at the better Business bureau I like to see that this cause for arbitration of dispute when not only put me at peace but will give us assistance refund and resources along the way if possible thank you so very much for your time and consideration towards this matter I will be anxiously waiting for your response soon may God bless you and yours sincerely ****** * *********

  Business Response

  Date: 07/19/2024

  July 19, 2024 
  

  Better Business Bureau 
  One East Fourth Street, Suite 600 
  Cincinnati, OH 45202 
  REFERENCE: 
  

  I.  COMPLAINT FILED BY ****** ********* RE: ***** ***** **** 
  INTRODUCTION: 
  NLPA is responding to the complaint filed by ****** ********* for the services which NLPA was hired to provide for ***** ***** ****. As you will see from this memorandum, the allegations made against NLPA are without any basis in fact whatsoever. 
  

  II.  STATEMENT OF FACTS: 
  Inmate **** was convicted in ****** County in the State of *****. Inmate **** was convicted at trial and sentenced on June 1, 1995 of capital murder with a deadly weapon/firearm and received a mandatory life sentence. Inmate **** filed an appeal to the Court of Appeals which was affirmed on November 26, 1997. 
  

  ****** ********* signed an Agreement with National Legal Professional February 27, 2023. A copy of the Agreement for Services is attached hereto as Exhibit A. 
  

  Pursuant to the terms of the Agreement for Services, NLPA completed an analysis of inmate ****' case. The fee for this case evaluation was $2,450.00. During the period from June 16, 2022 to March 6, 2024, *** ********* paid a total of $2,257.00 with the balance of fee written off. 
  

  In order to keep the evaluation on an attorney-client privilege, we provided the names of three potential attorneys to choose from, who would be willing to receive a copy of the case evaluation and offer him a second opinion free of charge (Exhibit B). Inmate **** selected attorney **** ****** and the case evaluation report was sent to inmate ****, ****** ********* and attorney **** ****** on December 28, 2023 (Exhibit C). 
  

  NLPA was hired to prepare a case evaluation which was completed and sent to all parties - nearly a year ago. Attorney Pitzer then quoted a fee of $18,500.00 to represent Inmate ****. *** ********* requests a refund because she cannot afford to hire counsel for the post-conviction motion that NLPA suggested in the evaluation. Inmate **** could hire any attorney to represent him or ask the court appoint him counsel. NLPA never stated we could represent Inmate ****. In fact, our agreement states: 
  d) 
  

  III. NLPA is not representing you as counsel and, therefore, cannot file documents in court, and that no representations concerning NLPA's services, other than those outlined herein, have been made to You. You understand that only your attorney can file pleadings in the appropriate court on your behalf. If You already have counsel representing You, NLPA's lawyers will assist your retained lawyer. If you want new attorney, NLPA can refer you to a new counsel who will reduce their fee to represent you. If You are indigent, NLPA can assist You in preparing a motion You can file with the Clerk of Courts asking for a court appointed attorney. In this way, the filing fees, court costs and representation fees will be waived by the Court. 
  

  CONCLUSION 
  If you have any questions or require any additional information, please contact us. 
  

  
  

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *********
  

  Customer Answer

  Date: 08/21/2024

  
  I ****** * ********* do not agree with nlpa decision they did not meet their end of the agreement. I tried plenty of times reaching out to the lawyers provided and nlpa leaving several messages with no help or outcome I need my full refund of $3,000 thank you.

  Business Response

  Date: 09/05/2024

  Our position has not changed

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *********
  

  Customer Answer

  Date: 09/05/2024

  
  The agreement was breached they never met their commitment 
  Never helped me in no way keep giving me the run around

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 11th of 2023, I reached out to National Legal Professional Associates. In regards to them helping me with my sons case. I spoke to Mr. W** R******* who assured me that him and his team will do everything they can to help get my son home. After speaking with Mr. W** he begin requesting that I send him and his partner K**** G*** any information about my sons case. As well as me going to my Local court house to collect documents they were needing which I had to pay an additional $150/200 for these documents. My son requested a new lawyer. Mr. W** and Ms. K**** stated there's some forms that my son and I could fill out and send to the courts. I spoke with Mr. W** and I asked him what did I pay the $2450 if they're not gathering any information and they're not researching my sons case like he stated. I told him I ******** R********* is doing all the work you guys haven't supplied me with any new information. A week after speaking with Mr. W** on the phone and emailing him, I receive something stating they have completed they're research and I should be receiving something from Ms. Karen. After receiving the document I asked the both of them Mr. W** and Ms. K**** about getting my son a new lawyer. I had more paperwork that they wanted me to complete. I was tired of dealing with all of that and requested a partial refund. Ms. K**** said no because I signed an agreement. I told her I signed an agreement and the agreement was for them to do work on my sons case. I feel like they scammed me out of $2450 to do nothing, they didn't start or complete the job. It was me ******** R********* doing all the work. I'm very disappointed and I feel I'm entitled to a refund. Please help. Thank you again, ******** R*********.

  Business Response

  Date: 03/19/2024

  March 19, 2024 
  
  Better Business Bureau 
  One East Fourth Street, Suite 600 
  Cincinnati, OH 45202 
  REFERENCE: COMPLAINT FILED BY ******** ********** RE: ***** ******* 
  I. INTRODUCTION: 
  NLPA is responding to the complaint filed by ******** ********** for the services which NLPA was hired to provide for ***** *******. As you will see from this memorandum, the allegations made against NLPA are without any basis in fact whatsoever. 
  

  II. STATEMENT OF FACTS: 
  

  Inmate ******* was convicted by a jury in ***** County of five different robberies in the first degree, one count of being a felon in possession of firearm and one count of ongoing criminal conduct. Inmate ******* was sentenced on 10/11/18 to 10 years for each robbery charge to be served consecutively (Inmate Contact Sheet - Exhibit A). 
  

  ******** ********** signed an Agreement with National Legal Professional August 8, 2023. A copy of the Agreement for Services is attached hereto as Exhibit B. 
  

  Pursuant to the terms of the Agreement for Services, NLPA completed an analysis of inmate *******'s case. The fee for this case evaluation was $2,450.00 which was paid to NLPA by *** ********** on 8/4/23 and 9/11/23. In order to keep the evaluation on an attorney-client privilege, we provided the names of three potential attorneys to choose from who would be willing to receive a copy of the case evaluation and offer him a second opinion free of charge. Inmate ******* selected attorney Michael L******* the case evaluation report was sent to inmate *******, *** ********** and attorney L******* on November 9, 2023 (Exhibit C). *** ********** chose not to hire attorney L******* and instead asked to have an attorney appointed by the court. NLPA provided inmate ******* and *** ********** with the forms needed to be sent to the court to request a court appointed attorney. 
  

  NLPA was hired to prepare a case evaluation which was completed and sent to all parties. *** ********** requests a refund because NLPA did not supply her with any new information. The evaluation consists of what has happened thus far in an inmate's case and what options are available to him at this stage of his case. In fact, our agreement states, paragraph 3h there are no guarantees of new information: 
  
  NLPA cannot make any guarantees as to the outcome of this evaluation and whether options available to the defendant may already be time-barred or that the evaluation will identify new issues or information that was not previously known to the defendant. I further understand that due to the passage of time or due to the fact that I may have filed numerous prior post-convictions and appeals that in order to be able to resume my pursuit of post-conviction relief, the evaluation may point out to me that may need to obtain new evidence or may need a new rule of law to occur. Should new evidence be necessary, I agree to assist NLPA in locating the individuals who might be able to provide new evidence to help me. However, NLPA does agree to conduct a full review for counsel of all issues that could potentially assist the defendant in the preparation of the case evaluation. I also understand that the case evaluation may not provide me with any new information already known about my case. 
  

  CONCLUSION 
  If you have any questions or require any additional information, please contact us. 
  

  
  

  Business Response

  Date: 03/19/2024

  March 19, 2024 
  
  Better Business Bureau 
  *** **** ****** ******* ***** *** 
  Cincinnati, OH ***** 
  REFERENCE: COMPLAINT FILED BY ******** R********* RE: EDWIN ******* 
  I. INTRODUCTION: 
  NLPA is responding to the complaint filed by ******** R********* for the servic** which NLPA was hired to provide for Edwin G******. As you will see from this memorandum, the allegations made against NLPA are without any basis in fact whatsoever. 
  

  II. STATEMENT OF FACTS: 
  

  Inmate ******* was convicted by a jury in Scott County of five different robberi** in the first degree, one count of being a felon in possession of firearm and one count of ongoing criminal conduct. Inmate ******* was sentenced on 10/11/18 to 10 years for each robbery charge to be served consecutively (Inmate Contact Sheet - Exhibit A). 
  

  ******** R********* signed an Agreement with National Legal Professional August 8, 2023. A copy of the Agreement for Servic** is attached hereto as Exhibit B. 
  

  Pursuant to the terms of the Agreement for Services, NLPA completed an analysis of inmate *******'s case. The fee for this case evaluation was $2,450.00 which was paid to NLPA by Ms. R********* on 8/4/23 and 9/11/23. In order to keep the evaluation on an attorney-client privilege, we provided the nam** of three potential attorneys to choose from who would be willing to receive a copy of the case evaluation and offer him a second opinion free of charge. Inmate ******* selected attorney Michael L******* the case evaluation report was sent to inmate *******, Ms. R********* and attorney ******** on November 9, 2023 (Exhibit C). Ms. R********* chose not to hire attorney ******** and instead asked to have an attorney appointed by the court. NLPA provided inmate ******* and Ms. R********* with the forms needed to be sent to the court to request a court appointed attorney. 
  

  NLPA was hired to prepare a case evaluation which was completed and sent to all parties. Ms. R********* requests a refund because NLPA did not supply her with any new information. The evaluation consists of what has happened thus far in an inmate's case and what options are available to him at this stage of his case. In fact, our agreement states, paragraph 3h there are no guarante** of new information: 
  
  NLPA cannot make any guarante** as to the outcome of this evaluation and whether options available to the defendant may already be time-barred or that the evaluation will identify new issu** or information that was not previously known to the defendant. I further understand that due to the passage of time or due to the fact that I may have filed numerous prior post-convictions and appeals that in order to be able to resume my pursuit of post-conviction relief, the evaluation may point out to me that may need to obtain new evidence or may need a new rule of law to occur. Should new evidence be necessary, I agree to assist NLPA in locating the individuals who might be able to provide new evidence to help me. However, NLPA do** agree to conduct a full review for counsel of all issu** that could potentially assist the defendant in the preparation of the case evaluation. I also understand that the case evaluation may not provide me with any new information already known about my case. 
  

  CONCLUSION 
  If you have any questions or require any additional information, please contact us. 
  

  
  

  Customer Answer

  Date: 03/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******** **********
  

  Customer Answer

  Date: 04/01/2024

  
  ******** **********
  Attachments
  Mar 27, 2024, 7:29 PM (5 days ago)
  to me
  
  Good afternoon *** *******, I ******** have read the statement for NLPA. I don't want to make to many comments where my sons case it open to the public, because his case is still open. My son was not found guilty of any gun charges, that charge was thrown out. Yes, he was found guilty of robbery. Had Mr. Wes and Ms. Karen did a thorough research on my sons case. Im thinking they would have spoke to some of the people who served as a juror on my don case. They would have found out more information. Mr. Wes and Ms. Karen gave three different attorney names. Two of the attorney's who doesn't practice criminal cases pretending to PCR case. The other attorney I never heard from him, I never received a call or an email from the attorney they're speaking about. 
  
  I'm so sorry for emailing you so late! I can't check my messages until I'm off work because I work in a prison. So again I'm sorry!
  
  But if you look at the attachments I have sent to you with the dates on there you will see they never once mentioned anything about me speaking to an attorney. They clearly say and tell me, I or my son ***** has to fill out paperwork for an attorney. If you're requesting help from a company who says they research cases. You would expect for them to go a little deeper in the case and do their own investigation or something. They did nothing like that. They probably felt since I stay in another state. They wouldn't have to do too much. I'm very disappointed. Thank you for taking the time out to take on my complaint. Thank you *** ******* and I hope you're having a great evening.
  
  Thank you
  ******** ********** 

  Customer Answer

  Date: 04/01/2024

  Fwd: Status
  External
  Inbox
  
  ******** R*********
  Attachments
  Mar 27, 2024, 7:29 PM (5 days ago)
  to me
  
  Good afternoon Ms. Melinda, I M******* have read the statement for NLPA. I don't want to make to many comments where my sons case it open to the public, because his case is still open. My son was not found guilty of any gun charges, that charge was thrown out. Yes, he was found guilty of robbery. Had Mr. W** and Ms. K**** did a thorough research on my sons case. Im thinking they would have spoke to some of the people who served as a juror on my don case. They would have found out more information. Mr. W** and Ms. K**** gave three different attorney names. Two of the attorney's who doesn't practice criminal cas** pretending to PCR case. The other attorney I never heard from him, I never received a call or an email from the attorney they're speaking about. 
  
  I'm so sorry for emailing you so late! I can't check my messag** until I'm off work because I work in a prison. So again I'm sorry!
  
  But if you look at the attachments I have sent to you with the dat** on there you will see they never once mentioned anything about me speaking to an attorney. They clearly say and tell me, I or my son Edwin has to fill out paperwork for an attorney. If you're requesting help from a company who says they research cases. You would expect for them to go a little deeper in the case and do their own investigation or something. They did nothing like that. They probably felt since I stay in another state. They wouldn't have to do too much. I'm very disappointed. Thank you for taking the time out to take on my complaint. Thank you Ms. M****** and I hope you're having a great evening.
  
  Thank you
  ******** R********* 

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired nlpa to get my fiance free from prison, wes ******** said that my fiance would have lil ****** lawyer, that would be getting him out of prison for time served. Wes R******* never got lawyer, no lawyer has ever contacted my fiance, they did case evaluation which my fiance had to send them all documentation and they even made errors in it. I want my $2,150 back. They have done absolutely no help.

  Business Response

  Date: 11/17/2023

  November 16, 2023 
  Better Business Bureau 
  One East Fourth Street, Suite 600 
  *********** ** ***** 
  REFERENCE:  COMPLAINT FILED BY ***** ** ***** RE: ******* ****** 
  

  INTRODUCTION: 
  NLPA is responding to the complaint filed by ***** ** ***** for the services which NLPA was hired to provide for ******* ******. As you will see from this memorandum, the allegations made against NLPA are without any basis in fact whatsoever. 
  

  II. 
  STATEMENT OF FACTS: 
  Inmate ****** was convicted by jury in Circuit Court of ******** County in the Commonwealth of ******** of robbery, use of a firearm in commission of felony and possession of firearm by a convicted felon. Inmate ****** ******** was sentenced to 40 years on July 10, 2008 (Exhibit A). ***** ** ***** signed an Agreement with National Legal Professional Associates on June 16, 2023. A copy of the Agreement for Services is attached hereto as Exhibit B. 
  

  Pursuant to the terms of the Agreement for Services, NLPA completed an analysis of inmate ******* case. The fee for this case evaluation was $2,100.00 which was paid to NLPA by ***** ** ***** on 6/14/23, 6/23/23, 7/6/23, 7/14/23, 8/23/203 and 10/5/23. In order to keep the evaluation on an attorney-client privilege, we provided the names of three potential attorneys to choose from who would be willing to receive a copy of the case evaluation and offer him a second opinion free of charge. Inmate ****** selected attorney David P***** and the case evaluation report was sent to inmate ******, ***** ** ***** and attorney David P***** on August 15, 2023 (Exhibit C). Additional research was completed and sent on September 12, 2023 and October 12, 2023 (Exhibit D). 
  

  NLPA was hired to prepare a case evaluation which was completed and sent to all parties. *** ***** requests a refund because inmate ******* was not released from prison. NLPA has never promised an inmate would be released. Only a judge can make that decision. In fact, our agreeement states, paragraph 3h there are no guarantees 
  

  III. 
  NLPA cannot make any guarantees as to the outcome of this evaluation and whether options available to the defendant may already be time-barred or that the evaluation will identify new issues or information that was not previously known to the defendant. I further understand that due to the passage of time or due to the fact that I may have filed numerous prior post-convictions and appeals that in order to be able to resume my pursuit of post-conviction relief, the evaluation may point out to me that may need to obtain new evidence or may need a new rule of law to occur. Should new evidence be necessary, I agree to assist NLPA in locating the individuals who might be able to provide new evidence to help me. However, NLPA does agree to conduct a full review for counsel of all issues that could potentially assist the defendant in the preparation of the case evaluation. I also understand that the case evaluation may not provide me with any new information already known about my case. 
  

  CONCLUSION 
  If you have any questions or require any additional information, please contact us. 
  

  
  

  Customer Answer

  Date: 11/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Mr wes R******* said in emails that I would have lil ****** lawyer as Mr ****** lawyer,  he also stated that would get Mr ****** home on time served. He also stated above about lawyers but when made contact with lawyers no one would even email me back or answer my calls. Mr R******* did case evaluation with multiple errors and was never fixed and adjusted.  No communication was set up with him or his office to speak to Mr ****** directly. Mr wes R******* has even went on to say we need mediator for this situation when I have asked for refund due to the fact that from beginning he made promises he couldn't keep and was multiple errors in case evaluation.  
  
  Regards,
  
  ***** *****
  

  Customer Answer

  Date: 01/24/2024

  Hello I spoke with an agent today and she told me send you email and screenshot where wes R******* at nlpa said that he was going to have the agency to hire lil ****** lawyer to represent my husband and he said that he would file paperwork for my husband to get him home with time served. Mr R******* never filed anything for my husband.  The case evaluation was done and never corrected. He never had set up anything to help with my husband or have a legal call to discuss anything.  He promised a lawyer that never spoke to,  he promised getting my husband home. 

  Business Response

  Date: 02/09/2024

  November 16, 2023
  
  Better Business Bureau
  One East Fourth Street, Suite 600
  Cincinnati, OH 45202
  
  REFERENCE: COMPLAINT FILED BY ***** ** ***** RE: ******* ******
  
  I. INTRODUCTION: 
  
  NLPA is responding to the complaint filed by ***** ** ***** for the services which NLPA was hired to provide for ******* ******. As you will see from this memorandum, the allegations made against NLPA are without any basis in fact whatsoever.
  
  II.STATEMENT OF FACTS:
  
  Inmate ****** was convicted by jury in Circuit Court of ******** County in the Commonwealth of ******** of robbery, use of a firearm in commission of felony and possession of firearm by a convicted felon. Inmate ****** ******** was sentenced to 40 years on July 10, 2008 (Exhibit A). ***** ** ***** signed an Agreement with National Legal Professional Associates on June 16, 2023.  A copy of the Agreement for Services is attached hereto as Exhibit B.  
  
  Pursuant to the terms of the Agreement for Services, NLPA completed an analysis of inmate ******’ case. The fee for this case evaluation was $2,100.00 which was paid to NLPA by ***** ** ***** on 6/14/23, 6/23/23, 7/6/23, 7/14/23, 8/23/203 and 10/5/23. In order to keep the evaluation on an attorney-client privilege, we provided the names of three potential attorneys to choose from who would be willing to receive a copy of the case evaluation and offer him a second opinion free of charge.  Inmate ****** selected attorney David P***** and the case evaluation report was sent to inmate ******, ***** ** ***** and attorney David P***** on August 15, 2023 (Exhibit C).  Additional research was completed and sent on September 12, 2023 and October 12, 2023 (Exhibit D).
  
  NLPA was hired to prepare a case evaluation which was completed and sent to all parties.  *** ***** requests a refund because inmate ******’ was not released from prison.  NLPA has never promised an inmate would be released. Only a judge can make that decision. In fact, our agreeement states, paragraph 3h there are no guarantees
  NLPA cannot make any guarantees as to the outcome of this evaluation and whether options available to the defendant may already be time-barred or that the evaluation will identify new issues or information that was not previously known to the defendant. I further understand that due to the passage of time or due to the fact that I may have filed numerous prior post-convictions and appeals that in order to be able to resume my pursuit of post-conviction relief, the evaluation may point out to me that may need to obtain new evidence or may need a new rule of law to occur.  Should new evidence be necessary, I agree to assist NLPA in locating the individuals who might be able to provide new evidence to help me.  However, NLPA does agree to conduct a full review  for counsel of all issues that could potentially assist the defendant in the preparation of the case evaluation. I also understand that the case evaluation may not provide me with any new information already known about my case.  
  
   III.CONCLUSION
  
  If you have any questions or require any additional information, please contact us.

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** ************

  If you look at it they even clearly have his name spelled wrong. which is another reason im asking for the money to be refunded. They did do a case evaluation and it has multiple errors. just like this has errors. it says jury trial. he had bench trial. the lawyers never would even answer so we could speak to them about this matter. but mr wes r******* told me and my husband that he would have lil ****** attorney and that was never true. all of this goes to show that its false and they just take money. i would be happy if they just gave me half of the money back. im willing to negotiate that even though i should get the full amount. also was never no phone calls set up between nlpa and mr ******. how is he going to tell them anything about his case if he never had a phone call with them? they promised to do time served which i sent that screenshot yes i understand that a judge has the final say but dont say you will get him out of prison on time served if you cant even get the case evaluation correct. that is why i want my money back. please all im asking if give me half of the money back if cant give me the full amount. that way i can pay for an attorney who will work and get this case in front of a judge without errors and have a court date for my husband. 

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. Robinson. Request that I pay 500 to his business to help my fiancé with his criminal charges. We had already hired an attorney. Mr. Robinson was very persistent and adamant that I hired his company and basically said that if I don’t hire him, my fiancé won’t get any help with his criminal charges. My attorney stated that I cannot hire his company and her at the same time per her policy. I never signed any paperwork For Mr. Robinson he requested I sent him the money and then fill out the paperwork to retain his company. I requested a refund before and he has never gotten back to me and he keeps sending me emails saying that I need to stay with his company he’s very persistent, and it’s starting to be very aggressive at this point stating that he will help us but Doesn’t do anything he only does research but there is no research to be done. He basically took my money and I have contacted his office multiple times requesting a refund and no one gets back to me. He won’t respond to my emails when I stay I want my money back because if I hire him I will lose my attorney. I never signed any paperwork. All I did was pay the money and I am requesting my refund back because I cannot have his company and my lawyer per my lawyers agreement

  Business Response

  Date: 08/24/2023

  August 23, 2023 
  

  Better Business Bureau 
  One East Fourth Street, Suite 600 
  Cincinnati, OH 45202 
  

  REFERENCE: 
  I.  COMPLAINT FILED BY ****** ******* 
  INTRODUCTION: 
  

  NLPA is responding to the complaint filed by ****** ******* for the services which NLPA was hired to provide. As you will see from this memorandum, the allegations made against NLPA are without any basis in fact whatsoever. 
  

  II.  STATEMENT OF FACTS: 
  

  Inmate **** ****** was charged in ****** County in the state of **** with trafficking in hashish, possession of hashish, trafficking in marijuana, possess of marijuana, and possession of criminal tools. The defendant pled guilty on May 11, 2023 and his sentencing is set for December 4, 2023. 
  

  Inmate ******** family member, ****** *******, filed the complaint with the BBB. As you can see from the attached agreement, NLPA was retained to assist the defendant and his family in preparing for sentencing. For a fee of $1,500.00, NLPA provides critical information on issues such as: How to fight sentencing enhancements; Downward departures that can be used to receive a lower sentence; Alternative sentencing programs that could be used to get home sooner. The fee is $1,500.00 which is non-refundable.

  *** ******* paid only $500.00 of our $1,500.00 fee on July 5, 2023. Since this time, we have continued to provide information to the defendant and his family (see attached) 
  

  III. CONCLUSION 
  NLPA has complied with our terms of the agreement and will continue to do so until the Defendant is sentenced. If you have any questions or require any additional information, please contact us. 
  

  
  

  Customer Answer

  Date: 08/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *******
  

  Customer Answer

  Date: 08/28/2023

  I reject the motion because it didn’t make sense to me. I didn’t understand what they were saying. I requested a refund countless of times. And never signed any documents. I was pressured into paying the company early and didn’t sign any paperwork. This company hasn’t done anything to help me in anyway. He continues to send documents of people he’s helped in the past but nothing about him helping me. Since I paid him he hasnt returned calls or sent any messages about helping. He has done nothing for me. He stated he contacted my lawyer to review documents, etc. Our attorney has never heard about him or hasn’t received any phone calls or anything regarding his company or anything helping us he claims he’s doing research but hasn’t done anything for us. He hasn’t even sent out any emails to me regarding anything he has found.

  Business Response

  Date: 11/02/2023

  November 2, 2023 
  Better Business Bureau 
  One East Fourth Street, Suite 600 
  Cincinnati, OH 45202 
  REFERENCE:  COMPLAINT FILED BY ****** ******* 
  NLPA has already responded to this complaint on August 23, 2023. Our position has not changed since that filing. Further, *** ******* indicates that she never signed an agreement with NLPA. However, as noted the agreement, we do not need to have her signature on the agreement to begin work on a defendant's case. 
  As per our agreement: 
  3 (p)  7) 
  If NLPA is hired to provide Presentencing or Pretrial Assistance, the $1,500.00 fee for Pretrial Information Program (PIP) and Preliminary Sentencing Assistance (PSA) is non- refundable. 
  You agree that once your first payment is received, work will begin, you relinquish your right to request a "chargeback" on your credit/debit card. 
  Enclosure: 8/23/23 Response & Exhibits 
  NATIONAL LEGAL PROFESSIONAL ASSOCIATES 
  Margaret A. Robinson Advocacy Center 
  11802 Conrey Road, Suite 150 
  Cincinnati, OH 45249 
  Phone: ###-###-#### Fax ###-###-#### 
  Website: www.NLPA.com 
  E-mail: [email protected] 
  August 23, 2023 
  Better Business Bureau 
  One East Fourth Street, Suite 600 
  Cincinnati, OH 45202 
  REFERENCE: 
  1. 
  COMPLAINT FILED BY ****** ******* 
  INTRODUCTION: 
  NLPA is responding to the complaint filed by ****** ******* for the services which NLPA was hired to provide. As you will see from this memorandum, the allegations made against NLPA are without any basis in fact whatsoever. 
  II. 
  STATEMENT OF FACTS: 
  Inmate **** ****** was charged in ****** County in the state of **** with trafficking in hashish, possession of hashish, trafficking in marijuana, possess of marijuana, and possession of criminal tools. The defendant pled guilty on May 11, 2023 and his sentencing is set for December 4, 2023. 
  Inmate ******** family member, ****** *******, filed the complaint with the BBB. As you can see from the attached agreement, NLPA was retained to assist the defendant and his family in preparing for sentencing. For a fee of $1,500.00, NLPA provides critical information on issues such as: How to fight sentencing enhancements; Downward departures that can be used to receive a lower sentence; Alternative sentencing programs that could be used to get home sooner. The fee is $1,500.00 which is non-refundable. *** ******* paid only $500.00 of our $1,500.00 fee on July 5, 2023. Since this time, we have continued to provide information to the defendant and his family (see attached) 
  III. 
  CONCLUSION 
  NLPA has complied with our terms of the agreement and will continue to do so until the Defendant is sentenced. If you have any questions or require any additional information, please contact us. 
  1 
  

  
  

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *******

  
  I want to reopen my case. This isn’t fair, I never got any services provided! I paid the initial fee my total was 1,000 and Mr Robinson continues to send the same documents and information he gave before we even paid him. The bbb isn’t doing their job in help people like me who are getting ripped off! It’s like ur not even trying to help me at all
  
  
  

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2,500 to obtain legal counsel for my fiancé on April 6-3023 as a retainer fee to represent ******* ***** at *** and Philip P***** never showed up in person or responded by telephone and now I can’t reach him at all this is his phone number ###-###-#### P***** at NLPA I feel he mislead and deceived *** ******* ***** and myself of legal representation.

  Business Response

  Date: 06/02/2023

  June 2, 2023 
  

  Better Business Bureau 
  One East Fourth Street, Suite 600 
  Cincinnati, OH 45202 
  

  REFERENCE: I. 
  COMPLAINT FILED BY ******** **** 
  

  INTRODUCTION: 
  NLPA is responding to the complaint filed by ******** **** for the services which NLPA was hired to provide. As you will see from this memorandum, the allegations made against NLPA are without any basis in fact whatsoever. 
  

  II. 
  STATEMENT OF FACTS: 
  Inmate ***** has been charged in a federal criminal case from the United States District Court, Northern District of ********, ******* Division of unlawful transport of firearms. Inmate ***** was indicted on September 27, 2022 and has not proceed to trial as of yet. 
  Inmate ******* family member, ******** ****, is who filed the complaint with the BBB. However, *** ***** is happy with the research we have prepared on his behalf. *** ****** states in her complaint NLPA was retained to represent *** *****. As you can see from the Agreement signed by *** **** on June 4, 2023 (A copy of the Agreement for Services is attached hereto as Exhibit A). Pursuant to the terms of the Agreement for Services, paragraph 3b - NLPA does not represent any defendants. 
  

  b) 
  You understand that NLPA is not, and does not represent itself to be, a law firm but rather is a research and writing consultant supplementing Your defense team. You further understand that NLPA's research services will only be provided, as consultant information, to Your licensed attorney and copies of research will also be sent to you provided our office has received authorization from your attorney to send the research to you. You recognize that NLPA neither provides nor offers legal advice or research services to anyone other than a licensed attorney. You also understand that should you need counsel to represent you that although NLPA is happy to refer you to a lawyer licensed to practice in your jurisdiction, that it is your responsibility to retain that attorney. 
  NLPA was retained to assist *** ******* attorney and prepare legal research. The pleadings we have prepared thus far have been attached as Exhibit B. 
  1 
  

  III. 
  CONCLUSION 
  *** ****** complaint is due to her confusion about NLPA's purpose. NLPA has prepared and will continue to prepare research for *** ******* legal counsel (Exhibit C). We have resolved this matter with *** ***** and respectfully request that the Complaint be dismissed. If you have any questions or require any additional information, please contact us. 
  

  
  

  Customer Answer

  Date: 06/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ****
  

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, I am ****** ********* ******* fiancé. I am filing a complaint for him because as of now he is incarcerated. Marvin and I decided to go with The National Legal Professional associates (NLPA) back in September 2021 to seek help and answers for his freedom. They stated they will review his case, provide a case analysis and they would provide help with a lawyer with the amount paid ($2650.00) As a credit towards the lawyer. We asked them several times, that we wanted to a lawyer from our area (Virginia). They kept insisting that we use a bad reviewed lawyer from their area (Cincinnati Ohio). We were suppose to get 3 to choose from & at the end they were stuck on just one specifics lawyer. When we decided to go with that one Ohio lawyer, the “credit” we were entitled to was never used. They still kept asking for more money to review the analysis they had themselves conducted. At the end we asked we didn’t go through with the one lawyer, so we asked to use a public attorney in VA instead. The head CEO & founder of NLPA (Mr. ********* was going to help us with the process. Point blank, We never got the help we needed. On top of that they charged us ($57.35) to ship back our transcripts, which I asked them to use the “credit” we had but they said they couldn’t. I ended up paying the shipping, because I needed those transcripts back before it was too late & I never heard from them again. We are just so fed up, and want to file a complaint to a full or partial refund back to us. We want a bad review on their end with the BBB. They state they are 100 percent, but I feel is a fraud. I have heard many complaints on this organization from other prison families. I strongly feel is a scam and they take advantage of people. They call promising false hopes for incarcerated individuals and families & that’s not ok. So please let me know if you need anymore information. Thank you.

  Business Response

  Date: 01/12/2023

  please see 4 attachments

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Please see attachments.

  Thank you! 

  
  Regards,
  
  ****** ****
  

  Business Response

  Date: 01/19/2023

  Obviously something is missing here -- the response is a copy of our BBB score -- it does not address any case at all.

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired National legal Professional Associates on March 16, 2021. They were suppose to help us get a attorney and get needed paperwork. Wes had said that if we pay him 2600, that 2600 hundred would go to the attorney. I thought this did not sound right so I repeated myself at least 3 times. Wes R******* insured me over and over again that it was the case. Wes R******* kept saying we are going to get your husband out. We were having trouble getting some of the court paperwork. I did get what i could to him. So than we waited to for the report that took 6 weeks to write. When we got the report there was just a brief of what we already knew. We had asked him to help us correction presentencing investigation and that did not get done either. So we are left with no money to hire another attorney and still in the same position we was a year ago. my husband still incarcerated. Wes R******* got our hopes up that my husband would be home and made promises he could not keep. We are now left with a summary of our case and no will use this paperwork. Even the attorney Wes R******* referred is too. The attorney is going to charge us 15,000 with a year of research.

  Business Response

  Date: 12/02/2022

  December 2, 2022 
  Better Business Bureau 
  One East Fourth Street, Suite 600 
  Cincinnati, OH 45202 
  REFERENCE: COMPLAINT FILED BY ***** ******** 
  I. 
  INTRODUCTION: 
  NLPA is responding to the complaint filed by ***** ********, regarding the services for ******* ********, a state of ******** inmate, which NLPA was hired to provide (Exhibit A). As you will see from this memorandum, the allegations made against NLPA are without any basis in fact whatsoever. 
  II. 
  STATEMENT OF FACTS: 
  Inmate ******* ******** was convicted after a jury trial of three counts of criminal sexual conduct in the third degree (CSC-III) and two counts of criminal sexual conduct in the fourth degree (CSC-IV) upon a child related by blood. Inmate ******** was sentenced on December 3, 2019, as a third habitual offender, to 16 and 30 years for each count of CSC-III (Exhibit B). As the attached information will clearly document, NLPA was hired to prepare a case evaluation of inmate ********'s case. The signed agreement for NLPA's service as well as the case evaluation is attached hereto (Exhibit C & Exhibit D). Pursuant to the terms of the Agreement for Services, NLPA completed an analysis of inmate ********'s case. The case evaluation report was sent to inmate ********, ***** ******** and attorney ******* ******* on October 7, 2022. NLPA prepares case evaluations for incarcerated individuals to determine what, if any thing, can be done to reduce an inmate's sentence. We cannot guarantee anyone's release from prison - only a Judge can order an inmate's release. 
  Our evaluation, which *** ******** signed clearly states: 
  1 
  III. 
  You understand that the purpose of the evaluation is to have NLPA's lawyers review the case and provide to counsel their thoughts and recommendations as to what can be done to assist the defendant. NLPA cannot make any guarantees as to the outcome of this evaluation and whether options available to the defendant may already be time-barred or that the evaluation will identify new issues or information that was not previously known to the defendant. I further understand that due to the passage of time or due to the fact that I may have filed numerous prior post-convictions and appeals that in order to be able to resume my pursuit of post-conviction relief, the evaluation may point out to me that may need to obtain new evidence or may need a new rule of law to occur. Should new evidence be necessary, I agree to assist NLPA in locating the individuals who might be able to provide new evidence to help me. However, NLPA does agree to conduct a full review for counsel of all issues that could potentially assist the defendant in the preparation of the case evaluation. I also understand that the case evaluation may not provide me with any new information already known about my case. 
  CONCLUSION 
  *** ******** signed the agreement and NLPA has complied in full with its contract providing all parties with a complete evaluation of what can be done to help inmate ******** in his fight for post-conviction relief. Therefore, we respectfully request that the customer's Complaint be closed as such has no merit whatsoever. 
  2 
  
  

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. If the case evaluation is to help the attorney than the attorney should not have to spend a year doing research. That is what we paid nlpa. Now all the attorneys we want to hire has to do research and waste another year and charge us more. They did help us get all the paperwork.
  
  Regards,
  
  ***** ********