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Business Profile

Market Research

Burke Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/21/2023 going thru drive thru window i was giver this coupon by *** employee working at window. When you scan qr code it direct you to a site and you have to pay 35.00 for a month access or 350.00 for a year access. no way to enter survey to recieve 5.00 gift card for *** as the card clearly say you will recieve.

    Business Response

    Date: 10/03/2023

    October 3, 2023

    ****** ********
    *** **** ***** **
    *********** ** *****
    Daytime Phone: ###-###-####
    E-mail: *********************

    RE:  ********– ******** Complaint

    Dear *** ********,

    Thank you for bringing this issue to our attention. I have reviewed your complaint from September 21, 2023, and I apologize for any inconvenience you experienced trying to access our survey. 

    Burke has issued you a $5.00 gift card to *** for the inconvenience.  The gift card will be mailed on Thursday, October 4, 2023 to the address you provided to the BBB.  If you do not receive your gift card by Wednesday, October 11, 2023, please reach out to us at ************** so that we can connect you with a team member.


    Sincerely,


    Ms. Megan P*******
    Director, Marketing
    ###-###-####
    ************************

  • Initial Complaint

    Date:05/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an email asking me to complete a survey and it said "If you qualify and complete the entire 25-minute survey you will receive a virtual **** gift card in the amount of $20" I never received this compensation. I reached out to Burke before and was told "after or on the 17th of this month I will receive payment" However, they never gave me the compensation promised for completing the survey successfully.

    Business Response

    Date: 05/23/2023

    May 23, 2023

    ******** *******
    *** ****** **
    ****** ** **********
    Phone: ###-###-####
    E-mail: *************************

    RE:  ******** – ******* COMPLAINT


    Dear *** *******:

    I have reviewed your complaint from May 19, 2023, and I apologize for any inconvenience or frustration you have experienced.

    We experienced a delay with our compensation provider which resulted in a delay in the original compensation timeline. According to our records, you reached out to our team via email on Tuesday, May 22, 2023.  A Burke team member responded to your email that day and issued a $20.00 virtual gift card to you.

    If you have not yet received your gift card, please reach out to us via email at [email protected] so that we can connect you with a team member to ensure confirmation of delivery.

    Please do not hesitate to reach out with further questions.


    Sincerely,


    Ms. Megan P*******
    Director, Marketing
    ###-###-####
    ************************


  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Burke Incorporated, a so-called independent marketing research company called me on behalf of my insurance company (****** **********) for a survey. The number was ###-###-####. She asked for my date of birth and address. The only question she asked for the survey was if I'd had mental health services in the past 90 days. This happened on 4/13/23 at 7:30 pm PST. It seems to me that asking for my health information was inappropriate and a violation of privacy. I find it suspicious.

    Business Response

    Date: 04/20/2023

    April 20, 2023

    **** *****
    **** ***** *** ** **
    ******** ** *****
    Phone: ###-###-####
    E-mail: ***********************


    RE:  ******** – ***** COMPLAINT

    Dear *** *****,

    I have reviewed your complaint from April 13, 2023. Thank you for reaching out and sharing your concern.  As a marketing research agency, we regularly reach out to individuals to learn more about their experiences with a brand, service, or product.   Based on the information you shared, I can confirm that Burke did reach out to you regarding a recent experience.  As a third-party research partner, we do not have information regarding your individual health history or status, and the questions we ask help to verify that we are speaking to the correct individual to protect member privacy.

    If you would like to talk to a Burke representative regarding the survey, please feel free to email [email protected] – we would be happy to answer any of your questions. 


    Sincerely,


    Ms. Megan P*******
    Director, Marketing
    ###-###-####
    ************************

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    when trying to scan qr code, it says it already enough info for my age group and gender. male and 62 years old.

    Business Response

    Date: 02/02/2023

    February 2, 2023

    **** ******
    *** **** ******* *****
    ******** ** *****
    Phone: ###-###-####
    E-mail: **********************

    RE:  ******** – ****** Complaint

    Dear *** ******,

    I have reviewed your complaint from January 26, 2023, and I apologize for any inconvenience you experienced with our study.

    According to our records, this issue was resolved on February 1, 2023, via email.  Burke issued a $10.00 virtual gift card to you for the inconvenience you experienced.  If you have not yet received your gift card via email, please reach out to us at [email protected] so that we can connect you with a team member.


    Sincerely,


    Ms. Megan P*******
    Director, Marketing
    ###-###-####
    ************************

  • Initial Complaint

    Date:11/22/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This morning, 11/22, I got an email asking me to complete a survey and it said "If you qualify and complete the entire 25-minute survey you will be offered a **** gift card in the amount of $20 shortly after completion." I didn't know if it was legitimate but when I saw it was about Medicare supplemental insurance I thought it was because I had just bought some. I filled it out but there was no gift card afterwards. Now I find others have had this happen even though it took at least 25 minutes and maybe more.

    Business Response

    Date: 12/05/2022

    December 5, 2022

    ********* ********
    **** ******** **** ** *** ***
    ******** ** *****
    Phone: ###-###-####
    E-mail: *********************


    Dear *** ********,

    I have reviewed your complaint from November 22, 2022, and I apologize for any inconvenience or frustration you may have experienced.

    According to our records, a $20.00 virtual gift card was issued to you the week of November 28, 2022, via email. If you have not yet received your gift card, please reach out to us via email at [email protected] so that we can connect you with a team member and address the issue.


    Sincerely,


    Ms. Megan P*******
    Director, Marketing
    ###-###-####
    ************************

    Customer Answer

    Date: 12/05/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Regards,

    ********* ********

    I was sent the so-called $20 gift certificate - I tried to use it and it was said to be invalid.  I reported that to the company and they sent information about trying to sort it out.  At that point I decided it was all a scam and a waste of time.

     

    Business Response

    Date: 12/15/2022

    December 15, 2022


    ********* ********
    **** ******** **** ** *** ***
    ******** ** *****
    Phone: ###-###-####
    E-mail: *********************

    RE:  ********– ******** COMPLAINT



    Dear *** ********,

    Thank you for bringing this to our attention and we apologize for any further frustration caused with the $20.00 virtual gift card.   According to our records, this issue was resolved on December 13 via email.  Burke agreed to send you a check in the amount of $20.00 to ensure you are compensated for the time you spent on our survey.

    If you do not receive the check by Monday, December 26, please reach out to us via [email protected] so that we can directly connect you with a team member on the issue.



    Sincerely,


    Ms. Megan P*******
    Director, Marketing
    ###-###-####
    ************************

    Customer Answer

    Date: 12/15/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********* ********

  • Initial Complaint

    Date:05/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a survey from Burke Inc Surveys for ****. I moved so I had ******* disconnected. I completed the survey. Now I get the same email for the survey I already completed, several times a day. If I click to do the survey it takes me to the same screen that says I have completed the survey. I have emailed the company to please stop the emails but they sent even more emails to me. I have tried sending the emails to my junk folder but I still get them in my mail email folder. Calling them doesn’t get the emails to stop either. This is my last resort before I have to get a completely different email address. I have had this same email address for years and I’m sure getting a new email address will cause me a lot of difficulty. But to get rid of the annoying survey emails from them, I’m at my wits end. This has been going on everyday for a month! Please help me stop the everyday survey emails from them!

    Business Response

    Date: 06/02/2022

    Dear *** ****:

    I have reviewed your complaint from May 28, 2022. I apologize for any inconvenience and frustration experienced and can ensure you that we are actively looking into why you received multiple emails from us.  

    We have added your email address to our internal do not contact list so you should not receive any emails from Burke moving forward.

    Should you have any further questions, concerns or need any additional information, please do not hesitate to contact me.


    Sincerely,

    Burke, Inc.




    Ms. Megan P*******
    Sr. Marketing Manager
    ###-###-####
    ************************

Burke Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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