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Business Profile

Medical Doctor

Group Health TriHealth Physicians Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Group Health TriHealth Physicians Partners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Group Health TriHealth Physicians Partners has 10 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was a 15-minute ultrasound performed by a tech that I was charged $2,100 for, the price seems super inflated. Info is below ** **** 2d Visit at TriHealth - ******** Cardiac Testing - ********** Hospital Services Provider: Andrew S***** Patient: ******* * ******* Primary Payer: ****** Account #************ Billed $2,090.00 Insurance Covered -$790.02 You Paid $0.00 Your Balance $1,299.98

      Business Response

      Date: 01/23/2024

      I have reached out to the patient suggesting that he fill out the back of the statement for financial assistance. I am unable to change what his insurance applies to his responsibility. 

      Customer Answer

      Date: 01/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      Regards,

      **** *******

       

      My issue is not with how much my Insurance paid my issue is that they billed around $1,500 for a 15 minute ultrasound with a Tech, no Dr was involved at all. This is a classic example of getting overbilled. 

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Bethesda North Hospital's Emergency Dept on June 30, 2022 for chest pain. Four hours of testing resulted in a costacondritis diagnosis (sternum inflammation). The Dr recommended that I make an appt with my PCP and request a stress test to rule out a heart issue...no rush, just in the next couple of weeks. I made an appointment for July 8 with a Dr in my PCP's office who I had never met before (my PCP was not available for several weeks). Her exams/tests seemed to confirm the Bethesda North ED exams/tests. She also recommended that we rule our heart issues via the recommended stress test and said she also recommended that we include nuclear medicine for cardiac imaging. She said that not all insurance companies allow the nuclear medicine. She said she would contact them to explain why she requested it if there was any pushback and let me know via their patient portal (MyChart) if there was any problem. She didn't notify me of a problem so I had the procedure on July 14 at Butler Bethesda Hospital. When I received the bill I was shocked to learn that the cost for the procedure was $8,483, of which I was left to pay $4,581. I'm frustrated because if the Dr. had told me to contact my insurance company I would have learned about the cost and would have had the choice to have the procedure or not (at that point it had been several weeks since my ED visit and I was no longer having any symptoms). The Dr. said she'd contact the insurance company if there were any issues. That communicated to me that she was looking out for me and didn't want me to have to pay a large medical bill. If she had instead just told me to contact my insurance company I would not have had to pay nearly $5,000. I spend the next several months exchanging phone calls, emails, and MyChart messages trying to get someone to agree to cost share this mistake with me. In the end I was left to pay the bill with a slight discount. Extremely poor patient care. I deserve some compensation.

    • Initial Complaint

      Date:12/13/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to my doctor's appointment unaware that my insurance had changed since last year (I am on my parents' insurance). They ran my insurance card, said, " Okay, you're good, you're insured, " and then I had my appointment. Later, I get a bill in the mail for over $200 dollars. I have to call around to them, my insurance, back to them over and over. It turned out they lied to me at the doctor's office and my insurance doesn't cover them and now I have to pay out of pocket for their screw-up. I can't believe the incompetence that they have displayed here and believe I am entitled to compensation from them. It's ridiculous that when I go to get a flu shot at *** they can run my insurance with no problem but a doctor's office cannot which leads me to believe that they knew I wasn't covered and just didn't care.

    Group Health TriHealth Physicians Partners is NOT a BBB Accredited Business.

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