Customer ReviewsforQueen City Med Mart, Inc.

I purchased an electric wheelchair and a lift for the wheelchair to have attached to my car for my husband, who was going through chemo and had stage 4 esophageal cancer, which had metastasized. All of this cost me over $5,000. I had the wheelchair in my garage and still had all the parts for the lift in my garage. My husband recently passed on July 14th, which was well after their 7-day return policy. How did I know my husband would pass and not be able to use the items? The customer service is horrible, and they suggested that I donate these items. What a flip response from a despicable company. This is not the way to treat people who made these purchases thinking their loved one would be able to use the products. NEVER purchase from this company.

I am truly sorry for your loss and we understand your frustration with the return policy. We are an online ecommerce site and are transparent about this policy on our website. We have to follow the policies in place. We appreciate your feedback.

Justin at Med-Mart Evendale was unprofessional and not willing to help me at all! I had been told over the phone that they would work with my insurance to help cover the cost of my purchase. Made the 30 mile drive to the store only to be told by Justin that that wasn’t true. No offer to help me find a solution or offer help in any other way. Then he quoted me a rental price of $20 more than what I was quoted on the phone! Two other sales people listening to the conversation offered no help either, including the person I spoke with on the phone! Very unpleasant experience!

We take reviews serious and utilize them as training opportunities to improve processes and overall customer experience. We appreciate your feedback and this encounter will be dissected to ensure future customers receive above satisfactory service. I apologize for your negative experience, and if there is anything we can assist with, please contact our Store or General Manager.Thank you.

 Indisputably, MedMart has the worst customer service that I have experienced. There appears no concern for customer care or satisfaction despite their claims. Overall, they “feel” scammy, in my opinion. Their emphasis seems to be only on processing prescriptions and the customer is incidental to the process….even an annoyance. My husband’s doctor prescribed a walker specifically for Parkinson’s. We ordered it and when it was delivered March 27, I was concerned with its size and bulk. I expressed this to the delivery person and asked if I could return it. He said, “Yes. You just give them a call.” He did NOT give a deadline. I told him my concerns as the walker seemed big for the space. The delivery person showed me how to fold it and learned it folded lengthwise making it difficult for me to carry up stairs to the bedroom/study area. I told the delivery person, my husband would try it out around the house and determine on its functionality and he should tell MedMart we may be returning it. My husband tried the walker out and it was difficult to maneuver around the furniture and fairly useless. This walker may be useful outside on long walks or in a nursing home with long hallways, but in a small house it is dysfunctional. He needs something smaller and lighter. On April 5, I called to return it and was told I couldn’t. They have a three day return policy. I told them no one ever told me that. They also said that I couldn’t return because it had already gone through insurance. I asked to talk to the manager and was transferred to voice mail. I left a message. There was no return call. I reviewed the invoice and there is no mention of a three day deadline. Currently I have placed a grievance against them with my insurance company. Obviously, my husband, who is at risk for falls, will not be able to get another walker through insurance if this one is not returned. I do not recommend this company at all.

We appreciate your feedback, however this review was submitted on another platform as well and has been handled with the customer. 

Purchased a $2,000 golden chair for med mart in evendale 11 and 1/2 months later a bolt fell out of the chair nothing I did poor workmanship from ****** they came out to fix it red mark did charge me $149.05 to put a bolt back into a chair that should have been done at the factory. Rick the manager who has just spoke with said there's nothing they can do about it that they don't pay for service charges $149 of which $10 fee for gas to every customer they deliver in a day is absolutely ridiculous I would not recommend anyone to buy a chair from this place they don't tell you that little hidden secret until you need it if I could give them a zero I would

Thank you for your feedback. I am glad the issue of your product was an easy fix. Like most businesses, if a technician is needed to assess or repair an item in your home, there is a fee associated. I wish we could offer free repairs, but in order to pay employees, fuel our vehicles and conduct business we have to collect for the services performed.

This would be a negative 10. My Dr ****** had sent all their paperwork the times and they still say they don't have it. Do I have been crawling around my house since my old ****** broke and I had stroke. Plus they NEVER return any of my calls. Poor ethics for a medical supply company. Even my insurance chi had called with no luck. Would really like a ****** had been long enough waiting. It's an urgent request.

Good evening and thank you for your feedback. I apologize you have had a difficult time getting your equipment. When an item is being dispersed through insurance, the process can be extensive as we have to gather supporting documentation from your physician. I show your order has been being processed and currently, we are waiting on a physicians order and signature. Once we have those items from your Doctor, we will be able to release your product through insurance. Thank you.

I am very disappointed in MedMart. When we went to purchase the ******** Tracer IV, as soon as we changed it to a larger seat (from 20" to 22"), the entire wheelchair appearance changed. The 20" showed a basic wheelchair. However, when we changed it to either a 22 or 24" chair, The chair showed that the wheel chair now had a thick seat cushion and extended brake arms. Nowhere did it say that these were not included. After speaking with a customer service agent, they said that they would contact the manufacturer and get right back to me and then she asked me to send them a photo of what I received. I not only sent them a photo of what I received, but I sent them a screen shot of what the wheelchair was to look like after the changes we made that matched what I paid for. Nearly 2 weeks later, I called them to find out the status of the missing parts. They told me that I would be getting an email soon. Less than 5 minutes after I get off the phone, I get an email stating that ******** does not offer padded seats or extended brake arms but I could get a quote and pay more. So if Invacare doesn't offer these options, and Medmart does not stand behind the content of their own website, then this is flat out misrepresentation of a device and bordering on theft. It would be exactly like a car dealership selling a ******** online, you make the modifications, pay for it, and then upon delivery, you get a base model vehicle with an inflated price.

Thank you for your feedback. The photo of the 22 and 24 inch wheelchair show the chair with the brake extenders and cushion, but it does not state those come with it. I appreciate your comparison to the Cadillac. If you were purchasing this item online, the photos of the Cadillac would have all of the upgrades on it, but you would still have to select and pay for those upgrades. You purchased the chair, not the cushion and the brake extenders. I understand the confusion and can change the photo on the website, but this is not misrepresentation of the product. You paid for the wheelchair and we provided you with the wheelchair you selected. The price you paid does not include the accessories, just the chair-it is not an inflated price. Please let us know if we can assist further. Thank you.

I bought an ****** Oxygen generator about 6 months ago from Med-Mart in Dayton, Ohio and it started to make a noise and not produce oxygen. I replaced the columns (sieves) that produce the oxygen but that did not help. We have 2 of these machines. I took it back to Med Mart at **** South Smithville Rd on 9/28/23 and got a receipt from the store Manager. I called her last week and she said they forgot to send it to their store in Cincinnati to send back to ****** but they would do it in the next day or two. THIS IS A MONTH SINCE I DROPPED IT OFF TO GET REPAIRED!!! I had to buy another machine from **** ****** SUPPLY on 9/23/2023 and when I received it (the very next day!) and turned it on it had an error code of "too hot " and turned itself off. I sent it back and it took ONLY 3 DAYS and I RECEIVED ANOTHER UNIT FROM ***** ****** Supply" - They were so responsive and quick to react I couldn't believe it!! Their I STILL DO NOT HAVE MY ****** ONE G-3 MACHINE BACK FROM MED-MART as I just got off the phone with the Manager 10 minutes ago!!! I would NOT even buy dog litter from Med-Mart! Terrible response if something goes wrong and still under warranty!!! These people really do not care about their customers!!! Signed, A Very Dissatisfied Customer in Dayton, Ohio

Thank you for your feedback, and I apologize for your dissatisfaction. I understand your frustration, since your unit is six months old, the manufacturer will repair, not replace. I am glad you were able to get a prompt fix on your new unit, however that is a different scenario. If we sent a broken unit, we of course would send a new one right away. After 6 months, policy/protocol is different.

We visited the store needing a wheelchair and a hospital bed. First of all it seemed we had to beg for help. After a salesperson finally came over (mind you the store was not busy-the salespersons we’re just behind the counter) we were rudely told they wouldn’t be able to help us as it would take weeks to get the equipment in. We were also told we would need additional doctor information. We needed the equipment for the next week. We left the store and went to ********* on Cincinnati Dayton road. They were able to accommodate us with everything we needed. We will not be visiting your store and will tell all who ask how we were treated.

Thank you for taking the time to provide this feedback. We pride ourselves in customer service, so receiving this type of feedback is disheartening. I am sorry this is the experience you had while visiting our store. Our goal is to help as many people as we can. We will use this as an opportunity to grow and learn so we can ensure future patrons do not have a similar experience. I am glad you were able to get the necessary equipment, and we would love the opportunity to show you a better customer experience in the future.

Medical mattress order..multiple conversations prior to purchasing and online statements lead to belief that the 2775.00 that I spent on mattress included the control unit to operate mattress It was never stated that it wasn’t This mattress and the rotation of it and need for it was discussed kristan several times Find out when mattress delivered with no control unit….it would cost me another 2800.00 to purchased control unit….to make mattress work. Mattress is worthless to me this way and I feel I was wrongly informed. And the mattress is non- returnable. My home burned down..the working mattress is much needed for my husband’s badly burned back I am totally frustrated with the way I was mislead I hate giving any star to this company

Thank you for your feedback. I am sincerely sorry you feel you were misled with your purchase. Our goal is to help our customers with the products we sell. I am happy to offer a discount on the additional control box needed. Please reach out to your sales representative if you are interested.

Wow, I can't put into words just how awful of an experience we've had with Med Mart. As in other posts, it's true the warranty is awful. It only covers parts and the customer is responsible for the rest. We needed a repair on our lift chair, was told a $200 fee had to be paid to start the process. We complied, after 2 weeks and never heard a thing. After contacting them again, I was informed the part was on backorder. Yet no communication was made to us by Med Mart. At that time, I requested a refund and was told it would take 10 business days to receive it. Now we are well over 10 days, I've contacted them several times. NO REFUND and broken lift chair.10/10 DO NOT RECOMMEND

Thank you for your feedback and I apologize you had a negative experience. We strive for a positive customer experience on every order. I confirmed your refund has been processed. Please let us know if we can be of further assistance. Thank you.