Reviews

This profile includes reviews for Queen City Med Mart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Queen City Med Mart, Inc.

  10780 Reading Road Cincinnati, OH 45241-2531

  
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  Med Mart

  2237 S. Smithville Rd. Kettering, OH 45420

  
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  Med Mart @ Advanced Medical Supply

  4840 W Broad St Columbus, OH 43228

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  Med Mart

  2237 Smithville Road Kettering, OH 45420

  
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  Queen City Med Mart, Inc.

  6518 Glenway Ave Unit E Cincinnati, OH 45211-4410

  

Review Details

• Review fromRichard N

  Date: 02/05/2025

  1 star

  Richard N

  Date: 02/05/2025

  After I purchased a mobility scooter from Med Mart for my wife that has PD, she doesn’t really like it but the real problem is that it doesn’t work in our apartment as far as mobility. I called Med Mart the same day I received the scooter and the shipping box was destroyed but the scooter seemed ok except for some scratches. Med Mart told me if I didn’t like it, that I could return it for a refund within 7 days. But now they tell me it is a restocking fee of 25 percent of the original cost and a separate expense of some number of dollars, which they haven’t told me yet. I called ***** Mobility, the manufacture, and they told me that they are not the ones charging this fee but it’s Med Mart charging me. It seems to me that Med Mart are crooks, hurting people that need these scooters for their lively hood but charging them unbelievable charges to get what they want. So my great purchase which was $1340.00 now I have to lose $335.00 plus shipping, which I haven’t been given that shock just to return a brand new scooter to them. There should be laws against these people that go out of their way to hurt seniors like us. I’m 81 years old with little money and a wife that has PD and needs a scooter to get around, and yet, these people don’t care. They just only see the dollars in their pockets. Now, we are in a real mess because I still Need to find a cheaper scooter with a smaller turning radius for her to use in our apartment, and now we have less money to work with.
  

  Queen City Med Mart, Inc.

  Date: 02/10/2025

  Thank you for your feedback. Medmart employees do care for our customers and want to help as many people as possible. We are transparent about our return policy. As an ecommerce company, this can be found at the bottom of each webpage and a link under the 'returns' tab with each product on the website. I can't speak to why an employee at the manufacturer would state they do not charge a restocking fee, as that is not factual. We do not hold stock of all of our products and items are shipped directly from the manufacturer to the customer. In the event of a return, all manufacturers charge a restocking fee along with shipping charges.

• Review fromMaRia

  Date: 01/20/2025

  1 star

  MaRia

  Date: 01/20/2025

  Purchased a scooter and trailer to go with it. The scooter was delivered 12/26, it is just now running as of 1/17. Now we have discovered another issue. The person who helped me with the purchase, neglected to let me know that if I wanted to access my truck bed, I would need a swing away hitch. If she didn't know the type of vehicle I have I could overlook this. She asked and received the year, make and model of my truck. So now I wait for the salesperson to get a price for the swingaway hitch. It's impossible to reach a manager when you call in. When you do happen to reach someone who could make decisions, they blame the issue on the consumer. One employee, Bill, was so rude to my husband over the phone. There's no chance of repeat customers due to the incompetence of every department. DO BETTER MED MART
  

  Queen City Med Mart, Inc.

  Date: 02/17/2025

  We have addressed this concern on other platforms, but we appreciate the opportunity to continue to look into your order. The scooter which was delivered on 12/26 was not ordered with professional set up (white glove). At our expense, we sent out a technician who deemed the unit was not defective, but whoever put the unit together did not connect the battery wires, leading to the unit not working. At the time of purchase, install on the lift nor the swing-away were purchased. If this is something you would like, this would be an additional $1000. We left a message with you to see how you would like to proceed, but have not heard back. I also see a chargeback has been opened, however, this order was fulfilled as requested according to our recorded calls. Please return the call from your sales person, we are happy to assist get this resolved.

  MaRia

  Date: 02/18/2025

  The tech that came out, was wonderful. He also indicated that the reason the scooter wouldn't "wake up", was due to a wire, under the rear quarter panel that had to be attached to the battery. He learned this after calling ***** and being told of this hidden wire. He made that call after looking all overwhelming scooter, including under neath and not finding any reason the battery short charge as it was hooked up correctly as far as the owners manual and your employee Bill's instructions. You seemed to forget that the scooter was delivered on 12/26. On 12/28 we contacted your company for help because the battery wouldn't "wake up". The tech that you so thoughfully paid, came out on January 17th, close to a month after we reached out the first time. There were many calls, emails, texts. About the *** that helped me. She asked what type of vehicle I drive several times, not once did she mention that if I wanted to access my truck bed I would need the swing arm. She also never mentioned the option of white glove service. Training might be a place to invest in for your employees. Yes I did dispute the charges with my bank. That was the only way to get your company to respond. I have nothing to say to anyone in your company. *** found an amazing company, in **************, that will have, and has had, my business with all mobility issues. DO BETTER.

• Review fromPatricia K

  Date: 12/10/2024

  1 star

  Patricia K

  Date: 12/10/2024

  12/10/25. I paid $300 for so-called white-glove delivery service on a mobility scooter, which the online salesman Tim F***** said would mean having the scooter delivered ready-to-ride, and that the delivery driver would answer all my questions. The scooter reeked of cigarette smoke and the seat and tiller were at the highest setting (I am 5 ft 3) and required a socket wrench to adjust, which I cannot do until my slipped disc is fixed. Hardly ready-to-ride. The deliveryman didn't know how to turn off the headlight, use the parking brake, or anything about the battery. He also refused to drive it up the wheelchair ramp so I could see if it even runs ( a reasonable enough request)... instead, pushing it up after admitting he didn't know how to put it into free-wheeling mode so it doesn't damage the drive mechanism. I was transferred to talk to Julie, the sales manager, who was insulting and abrasive, challenging everything I said as being false. Not that she even let me finish a single sentence. I did not enjoy being talked to that way by someone young enough to be my granddaughter.
  

  Queen City Med Mart, Inc.

  Date: 12/16/2024

  ********, Thank you for your feedback. I know this concern has been discussed with upper management and again, I want to apologize for any inconvenience or dissatisfaction with the delivery. Delivery and setup means we unbox, put the item together and deliver as opposed to the item being drop shipped in a box or crate and left at your front door. We will look into the additional details provided in this review. We take all complaints seriously and utilize them as growing and learning opportunities.

• Review fromTaschia D

  Date: 11/08/2024

  1 star

  Taschia D

  Date: 11/08/2024

  Insurance approved and doctors documentation was sent over forever ago. Still haven't received my wheel chair or shower chair! Can't get a call back or anyone to answer my calls!
  

  Queen City Med Mart, Inc.

  Date: 11/11/2024

  Thank you for your feedback, I show as of 11/7 we received the necessary authorization from your insurance company to release these products. We understand the frustration when receiving items through insurance, however, it does take time for us to get what is needed from your physician and a prior authorization from your insurance company (if required). In this circumstance, it took us 10 business days to acquire everything needed, which is a reasonable length of time for this process. I will ensure you are contacted to set up delivery if this has not already been handled.

• Review fromJames U

  Date: 11/08/2024

  1 star

  James U

  Date: 11/08/2024

  Medmart installed two stairlifts for us. When they first came out, they said both stair lifts were missing wires and that the safety harnesses they had brought out were the wrong size. They had to make a second trip out to put in the wires and put in the proper size safety harnesses. Shortly after that both stair lifts stopped working properly. They came out for a third trip and repaired them. Then one of the stairlifts stopped working again. They came out and tried to repair it and couldn't. So they said they had to order a motherboard. They made a fifth trip out to replace the motherboard. That didn't repair it. So they said they had to order another motherboard. Then they made a sixth trip out. That didn't repair it. So they came out for a seventh trip. That time. They Jerry rigged it and got it working, but it doesn't look like a new unit anymore. It looks like garbage, and it stopped working again. They've now scheduled an eighth attempt to come out and repair it. It. They refused to replace it with a new one. They say they have to be on the phone with the manufacturer to get them to agree to replace it under warranty, but when they come out they can't get a hold of the manufacturer so they just mess around with it and leave me with a non-working unit. Every time they tell me that I need to sit and wait around for a 5-hour window for them to show up, terribly inconveniencing me. Showed up without making an appointment with me for a 5-hour window and then lied and said that they had spoken to me. Every time I call them I can never get a hold of them and get get their voicemail. I will leave voicemails and they won't return them. It takes me multiple phone calls to get a hold of someone. Sometimes their voicemails will just pick up and say goodbye and hang up on me. Sometimes it will say press star to speak to an operator, and you press star and it hangs up on you.
  

  Queen City Med Mart, Inc.

  Date: 11/11/2024

  Thank you for your feedback and I understand your frustration. We understand how important these units are in day to day life. I personally assisted on 11/8 in order to ensure the manufacturer and the Medmart team are on the same page. I know we have an appointment set up for this week once the necessary parts come in. We sincerely apologize for this inconvenience, but I am confident we will have resolution soon. Thank you.

• Review fromRenee P

  Date: 09/04/2024

  1 star

  Renee P

  Date: 09/04/2024

  I think your billing system ***** !!! When a payment made in JUNE still isn't posted as received by SEPTEMBER, someone is seriously dropping the ball. WE are NOT LATE, we do not owe a LATE FEE. WHERE IS MY CHECK, if it still isn't posted as received ??? FIX your business ! Billing problems are just icing on the cake. There were issues from start to finish on the build/weight of this Quickie 2 chair. Chair was delivered with a broken wheel spoke. Features that proved unusable for us were removed. Substitutions were made - with obviously USED parts. Late August I tried to call the office, Jessica L*******' voicemail still says she is "out of office from July 10 thru July 23. "I will return your call within two business days." Two business days never happens. NEVER will I EVER have any business dealings with Queen City Med Mart again. Strongly advising anyone reading this, find another source. Med Mart has been nothing but frustration.
  

  Queen City Med Mart, Inc.

  Date: 09/06/2024

  Thank you for your feedback and I sincerely apologize for your frustration in this inconvenience. We strive for excellent customer service and prompt billing, but we are human and mistakes/errors can happen. Thank you for bringing this to attention, it has been resolved. There is still a small outstanding balance, but you will not see a late fee.

• Review fromJeri P.

  Date: 08/06/2024

  1 star

  Jeri P.

  Date: 08/06/2024

  I have waited 4 months for a stair lift. No one returns my calls. I have already paid $6000/ half of the amount. We want our money back. this has been the worst experience. If you want to spend money for nothing then this is your place. Absolutely unreliable.
  

  Queen City Med Mart, Inc.

  Date: 10/30/2024

  Thank you for your feedback, this just posted to our BBB account so we are just viewing this. I am sorry for the delay but that was out of my control. I do not have any identifying information to check on the status of this, I have to assume this has been resolved. However, we take this feedback seriously and I would like to look into this further. Please provide us with information such as patient ID, address, etc. To protect privacy on this public platform, please send information to ***************************************** Thank you.

• Review fromSylvia A

  Date: 07/18/2024

  1 star

  Sylvia A

  Date: 07/18/2024

  I purchased an electric wheelchair and a lift for the wheelchair to have attached to my car for my husband, who was going through chemo and had stage 4 esophageal cancer, which had metastasized. All of this cost me over $5,000. I had the wheelchair in my garage and still had all the parts for the lift in my garage. My husband recently passed on July 14th, which was well after their 7-day return policy. How did I know my husband would pass and not be able to use the items? The customer service is horrible, and they suggested that I donate these items. What a flip response from a despicable company. This is not the way to treat people who made these purchases thinking their loved one would be able to use the products. NEVER purchase from this company.
  

  Queen City Med Mart, Inc.

  Date: 07/22/2024

  I am truly sorry for your loss and we understand your frustration with the return policy. We are an online ecommerce site and are transparent about this policy on our website. We have to follow the policies in place. We appreciate your feedback.

• Review fromMichelle M

  Date: 06/19/2024

  1 star

  Michelle M

  Date: 06/19/2024

  Justin at Med-Mart Evendale was unprofessional and not willing to help me at all! I had been told over the phone that they would work with my insurance to help cover the cost of my purchase. Made the 30 mile drive to the store only to be told by Justin that that wasn’t true. No offer to help me find a solution or offer help in any other way. Then he quoted me a rental price of $20 more than what I was quoted on the phone! Two other sales people listening to the conversation offered no help either, including the person I spoke with on the phone! Very unpleasant experience!
  

  Queen City Med Mart, Inc.

  Date: 06/24/2024

  We take reviews serious and utilize them as training opportunities to improve processes and overall customer experience. We appreciate your feedback and this encounter will be dissected to ensure future customers receive above satisfactory service. I apologize for your negative experience, and if there is anything we can assist with, please contact our Store or General Manager.Thank you.

• Review fromRosemary W

  Date: 04/10/2024

  1 star

  Rosemary W

  Date: 04/10/2024

   Indisputably, MedMart has the worst customer service that I have experienced. There appears no concern for customer care or satisfaction despite their claims. Overall, they “feel” scammy, in my opinion. Their emphasis seems to be only on processing prescriptions and the customer is incidental to the process….even an annoyance. My husband’s doctor prescribed a walker specifically for Parkinson’s. We ordered it and when it was delivered March 27, I was concerned with its size and bulk. I expressed this to the delivery person and asked if I could return it. He said, “Yes. You just give them a call.” He did NOT give a deadline. I told him my concerns as the walker seemed big for the space. The delivery person showed me how to fold it and learned it folded lengthwise making it difficult for me to carry up stairs to the bedroom/study area. I told the delivery person, my husband would try it out around the house and determine on its functionality and he should tell MedMart we may be returning it. My husband tried the walker out and it was difficult to maneuver around the furniture and fairly useless. This walker may be useful outside on long walks or in a nursing home with long hallways, but in a small house it is dysfunctional. He needs something smaller and lighter. On April 5, I called to return it and was told I couldn’t. They have a three day return policy. I told them no one ever told me that. They also said that I couldn’t return because it had already gone through insurance. I asked to talk to the manager and was transferred to voice mail. I left a message. There was no return call. I reviewed the invoice and there is no mention of a three day deadline. Currently I have placed a grievance against them with my insurance company. Obviously, my husband, who is at risk for falls, will not be able to get another walker through insurance if this one is not returned. I do not recommend this company at all.
  

  Queen City Med Mart, Inc.

  Date: 04/15/2024

  We appreciate your feedback, however this review was submitted on another platform as well and has been handled with the customer.