Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was walking to my car two days ago and noticed what looks like rust on my rear bumper. Granted, I don’t use it cause there is a lot of stuff in the back, I knew it couldn’t be me. I have been to beechmont three times prior to this happening because I needed diagnostics to find out why my AC wasn’t working. I needed a new AC compressor. Looks like somebody had tried to paint over a mistake they had made or a scratch and tried to cover it up. I will attach pictures and provide conversation with who I emailed with

  Business Response

  Date: 09/11/2024

  BBB Complaint ID  ********

  To resolve the desired settlement,  ** *********** is requesting a repair of the rear bumper cover for damages she is alleging occurred during a repair visit from June 10, 2024 ( 3 months prior).  Upon request from *********** Customer statement that she noticed only days ago what "looks like rust on the rear bumper" , we have reviewed the pictures of the ****** ** from the June 10, 2024 Air Conditioning repair concern.  Attached to this response are the pictures from the initial Repair Order (write up/walk around procedure) from previously stated day, that were captured at the time of vehicle intake and "screen shot" on 9/9/24 for current display purposes. These pictures show the blemishes were on the rear bumper cover prior to Beechmont Toyota repairing the AC component that is located under the hood at the front of the vehicle. In reference to "noticed  what looks like rust on my rear bumper cover", the bumper covers are molded from a polycarbonate(plastic) material and not a metallic material that would allow rust to form from oxidation. In sum, the dealership did not damage, nor attempted any paint work to cover up a scratch(s) on the rear bumper cover. The Dealership declines the Complainant's request to repair the rear bumper cover.

         

   

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* *********
  

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shop told me that I had the option to authorize $7500 to investigate the issue with my car by tearing down the engine or leave it in non-working order. The dealership service manager told me they had no idea if the car had major engine damage or not and claimed they had not put a boroscope in. I denied this request to authorize $7500 and brought the car to a third party shop. Now, months later, a similar issue is reoccuring in the car and it was brought to ****** ****** in Indiana who tell me they refuse to request a warranty claim for the vehcile since there is a note written in my file by Beechmont Toyota that my vehicle has engine damage. In my file note, the line "most likely an internal issue" - they explained on the phone (which I have on recording) that this was referencing a note on my vehicles file written by Beechmony saying this vehicle had engine damage.

  Business Response

  Date: 06/11/2024

  To resolve the above complaint, *** ******* requests that Beechmont Toyota “repair” his vehicle—presumably without charge—even though such repairs may not be covered by the manufacturer’s warranty, and notwithstanding that Beechmont Toyota did not sell the vehicle and has never serviced it before.  Like most repair facilities, Beechmont Toyota does not perform repair work for free.  For these and the reasons discussed below, Beechmont Toyota declines *** ********* proposed resolution.    
  
  On November 15, 2023, *** ********* (“Complainant”) **** ****** **** (the “Vehicle”) was towed to Beechmont Toyota (the “Dealership”) for service on its engine.  The Dealership inspected the Vehicle and observed that certain components of the engine were missing or broken.  In addition, the Vehicle’s onboard diagnostic system reported, among other things, that the maximum vehicle and engine speeds had been exceeded, and that a cylinder had misfired.  Further examination of that cylinder revealed large markings in its walls. 
  
  The Dealership submitted its findings to Toyota (the “Manufacturer”) for guidance and to ascertain whether any necessary repairs might be covered under warranty.   The Dealership also discussed the Vehicle with the Manufacturer’s Field Technical Specialist.  The Manufacturer advised the Dealership that it could not determine whether the repairs were covered by warranty unless and until the Dealership disassembled the engine and identified the specific cause(s) of the issue(s).
  
  At the Manufacturer’s recommendation, the Dealership sought Complainant’s authorization to disassemble/reassemble the engine for an estimated cost of $7,500, which Complainant would be expected to pay if: 1) the Manufacturer determined that the repairs were not covered by warranty, and 2) Complainant declined to pay for such repairs out of his own pocket.  Complainant declined to approve the estimate, and the Dealership did not proceed with the disassembly/any repairs.
  
  In his complaint, Complainant acknowledges that he declined to authorize the estimate, but omits its purpose—to pay the Dealership for disassembling and reassembling the engine if neither the Manufacturer (under warranty) nor Complainant ultimately authorized any additional repairs.  Of course, if the Manufacturer determined that certain repairs were covered under warranty, Complainant would not have had to pay the $7,500.  But if the Manufacturer declined warranty coverage, and given Complainant’s refusal to approve the estimate, the Dealership would have been left bearing the substantial cost of disassembling and reassembling a vehicle that it did not sell and never serviced, for a customer that it had never done business with before.  No reasonable business would proceed with repairs under these circumstances.
  
  Complainant also alleges that another dealership “refused” to submit a warranty claim for Complainant’s Vehicle based on the Dealership’s entries in the Manufacturer’s national service file for the Vehicle.  Regardless of what that other dealership may have said or done, the Dealership’s entries accurately reflect the Dealership’s observations regarding the Vehicle and were properly submitted—along with photographs and other documentation—to the Manufacturer in accordance with its guidelines.  Moreover, nothing resembling the phrase that Complainant attributes to the Dealership in the complaint (“most likely an internal issue”) appears in the Dealership’s entries.   
  
  In sum, the Dealership did not disassemble and repair Complainant’s Vehicle because Complainant did not agree to pay the Dealership for its work in the event that the Vehicle’s Manufacturer denied warranty coverage for the repairs.  The Dealership’s declines Complainant’s request to repair his Vehicle free of charge.
  

• Initial Complaint

  Date:09/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Late August I took my daughter to get a new car at Beechmont Toyota. I paid 27.000 + cash for a ***** ***** they had on their lot to provide safe and adequate transportation for college.. Upon completion of the paperwork and documentation the keys were handed to my daughter and she followed me back to my home and eventually left for ******* to college. I had the vehicle transported to her in ******* and before the vehicle departed i noticed the key fab was broken and there was no spare. After she recieved the vehicle her key continued to get worse and i questioned the dealer about the $772.00 it took to fix the situation and have the key coded along with a spare which was not provided by dealership. I was told by Sales Manager John that " With a vehicle that is not a Toyota you get what you get." i explained that someone else had the key (previos owner) or worse and at any time could steal the car or worse cause my daughter physical harm. His response , "It is what it is." horrible Customer service on a problem that NEVER should have existed. I would like my $772.00 refunded by Beechmont Toyota and I will be on my way. Next time i'll buy a ***** with my Cash.

  Business Response

  Date: 09/21/2023

  Hello, after speaking with *** ****** via phone today.  Beechmont Toyota out of good faith will reimburse *** ****** for the keys he paid for once he provides us with a copy of the receipt. 

   

  Thank you,

  Joey S****

  General Sales Manager

  Beechmont Toyota

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/21/23, I brought my car to Beechmont Toyota for repair. The sun visor would periodically fall out, the wires became pinched when trying the push, the visor back into the mounting hole, while driving, which caused the wires to break. The other concern is that the safety alert systems have a malfunction error message. When I called to make an appointment; I explained the issues in detail. Since the vehicle was 1 year old with less than 36,000 miles on it, I assumed these issues would be covered under the bumper-to-bumper warranty. I talked to the Service Advisor about this, he seemed to agree that this would be a warranty issue, he did not mention a diagnostic fee to determine coverage. Once at the shop, they surprised us with diagnostic fees of $145 for each issue or $290 total. The charges would be dropped if the items were covered under warranty. Typically, diagnostic fees are deducted from the repair bill at most shops if they do the repairs. That was a bad assumption on my part, because as I found out this shop does not operate that way. The technician concluded that we purposely broke the visor off our brand-new car, and therefore it was not coved. The service advisor also informed us that he had to remove the headliner from the vehicle to determine if the wires had shorted out. He should have evaluated the wires with a multimeter in a few minutes. They did tell me that it would cost an additional $210 total to replace the visor, however I could not afford to have the sun visor repaired after all the diagnostic fees. As for safety alert systems that malfunctioned, $145 determined it was not covered by warranty, they wanted an additional $340 to investigate more. We paid $296.62, and nothing was repaired on the vehicle, and they refused to deduct the diagnostic fees to repair the visor. That is a lot of money for no service. I’m not sure how a shop could take that much money from a customer and justify that business practice.

  Business Response

  Date: 08/29/2023

  Mr. *********

  Thank you for your feedback regarding the concerns with your 2022 Toyota Camry. We have reached out via phone and left a message with the call back information from our Parts & Service Director. We look forward to your call back so we can review your concerns and work towards a resolution with you.

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2023 I had my toyota ***** serviced at the Toyota service dept. at 8667 Beechmont Ave, Cincinnati Ohio 45255. I was emailed an online portal payment. I paid online through their online payment portal using my ******** Card for $87.96. When I went to pick up my car the Toyota service dept. had no confirmation of my payment. I had not received confirmation either from Toyota, but had checked and saw the payment listed on my ******** Card. I offered to show both of the employees there the ******** payment on my phone app, but they insisted I pay again. They reinitiated another payment with my ******** Card and then let me have my car. Now I have two payments that went through my ******** Card, both for $87.96. My Customer number on the receipt is 371921, and the Invoice number is **********. I want the excess payment of $87.96 refunded.

  Business Response

  Date: 03/24/2023

  *** *******,

  Thank you for reaching out and making us aware of your concern. We have verified that the payment you made was duplicated and we will be issuing a refund to your ******** Card in the amount of $87.96. We apologize for the confusion regarding this matter.

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in to have a check engine light looked at. The code showed that it was due to a small leak in the evaporative emissions system. They recommended that I performed a smoke test to find the source of the leak. I asked the technician if this smoke test and simple engine light would be covered by my extended warranty (which I paid $2,230 for) and she told me it depends. She said that sometimes its covered and sometimes its not. I asked her how much the smoke test cost and it was over $300 and they charged $166.72 to diagnose my engine light. So, before my repair would ever take place, it was going to cost me close to $500 for which they couldn't tell me if my warranty would cover. I called the service garage manager and after back and fourth of missed calls I got a hold him. He told me he understood my issues and that they would make it right and that the technician would call me the next day and have it taken care of. Never again heard another word or any sort of follow up. I looked up the common causes of the check engine light and the number one issue noted was that it was probably just a faulty gas cap. I ended up taking my car to my local mechanic that I trust and he cleaned the gas cap thoroughly and sealed it. He said it was really dirty and that was probably the cause of the check engine light. Low and behold, that fixed the issue and its been over a month and the light is still off. He didn't charge me a cent to do that. The issue I have with Beechmont Toyota is why didn't they check the gas cap and clean it off? It was a simple fix yet they were trying to charge me over $500 BEFORE they fixed anything. How many more people are they trying to scam or have service done that isn't needed? So, I declined the smoke test and STILL had to pay $166.72 just for them to tell me what the engine light code was. I will NEVER go back to them. What's the point of a warranty if it won't cover a SIMPLE check engine light? Very disappointed

  Business Response

  Date: 02/22/2023

  *** *******,

   

  Thank you for taking the time to make us aware of your check engine light concern on your **** ****** *****. We will reach out to you and make arrangements to refund the applied diagnostic charge per your request.

• Initial Complaint

  Date:07/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a **** **** ****** and traded in our **** ***** ***** ******* on June 14, 2022. Beechmont toyota scammed us by allowing us to pay a fee on ordering a vehicle and led us to believe that we would receive the value of our vehicle that was listed on their website. Then after 2 appointments they leveraged that fee and our time against us to give us a below minimum market value offer. Beechmont Toyota has figured out an excellent way to maximize the amount of money they get from their customers. They lure customers to the dealership with their website’s trade in value estimators and emails from staff promising top value. They then have you customize a vehicle and pay a $500 fee. When the vehicle arrives and the deal is worked out they give you a very low value for your vehicle and any dissent is met with lies about the vehicle’s resale value, critiques of the vehicle, promises of tax deductions that you would receive anyway, and implorations to take the deal for your sake as you have already paid your non-refundable fee and went through the selection and appointment process. They then are able to sell the vehicle for twice what they have managed to manipulate you into accepting. Other reviews on google suggest the same thing that we experienced. They then are able to sell the vehicle for twice what they have managed to manipulate you into accepting. If the business does not believe this accurately represents their model, please review the images attached to this complaint that include either pictures from the website, emails, or google reviews that have lead us to this conclusion. We would like the dealership to make things right by giving us $2000 more that we were led to believe would be offered for the trade in on the website and via emails. For now though, we believe buyers should beware of this dealership.

  Business Response

  Date: 07/05/2022

  To Whom It May Concern:
  
  
           On April 19, 2022  approximately around 7:30pm *** ********** visited Beechmont Toyota to inquire about a new ****** **** ******.  Due to the circumstances with shortage on new car inventory we did not have a new **** ****** available at that time.  To secure a future build **** ****** Beechmont Toyota requires the customer to put a $500 deposit down, not a fee.  The $500 deposit will then be applied to the vehicle once it arrives at the dealership or in this case *** ********** requested that we credit the $500 deposit back to his AMEX credit card in which we did on 6/16/2022.  As for *** ************ trade in, there was nothing  discussed about values on April 19,2022.  When *** ********* picked up their new **** ****** on June 14, 2022 we appraised his **** ***** ******* for $5500.  Current fair trade value on Kelley Blue Book (KBB) is $5778.  This does not account for the accident report on ****** that is a $1500 deduct off the $5778 and the $712 reconditioning charges due to heavy scratches & dents.  This would of brought the value down to $3566.  However Beechmont Toyota added another $500 to the trade value for a total of $6000 for when *** ********** was not pleased with the original offer.  The salesman assisting *** ********** made it clear this was the best we could do and that *** ********** did not have to trade and could try to sell his Dodge ******* on his own.  At this time *** ********** had some lengthy discussion with his partner they both agreed to trade in the Dodge ******* at the $6000 amount and take advantage on the trade tax credit which saved them an additional $420 off the taxes.  Beechmont Toyota strives to make every customer feel they had a great experience and we are very transparent when disclosing pricing and financial options.  We are one of the only dealerships that are not pricing new cars over MSRP nor adding addendums to the new car inventory.  We hope this addresses *** ********** concerns and at this time we do not agree to add the additional $2000 towards *** ************ trade in.  *** ********** is more than welcome to contact me directly if I did not address all of his concerns.

   

  Best Regards,

  Joey S****

  General Sales Manager

  Beechmont Toyota

  ###-###-####

  Customer Answer

  Date: 07/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** **********

   

  There is some misrepresentation of the facts in Mr. S****** response.

  The application of the deposit is correct, except that the deposit is not refundable if you do not purchase the vehicle, effectively a fee. The ability to walk away from the deal without financial burden was taken away from us, once we paid the deposit. 

  Values were not discussed April 19, 2022. However, the tool on Beechmont Toyota's website did display a value for the vehicle. It also accounted for the mileage and condition of the vehicle. A range of about 6500-8000 was shown. If anyone reading this response independently uses the tool, they will very likely receive a follow up email promising top value. 

  The KBB value would be accurate if the vehicle was in fair condition. It was free of major mechanical issues and had a new transmission. Because of this, the vehicle should be evaluated in good condition. There was in fact an accident on ******. The deduction was not mentioned on the website and is arbitrary as this was not a major accident and there was no permanent damage to the car. The statement about heavy scratches and dents is false. The salesman stated that the vehicle was in good condition. Scratches and dents were never mentioned, nor were they present. There was a single chip in the windshield less than 1 cm in diameter. 

  Also, KBB is not the tool used to evaluate vehicles on the Beechmont website. Again, anyone reading can independently verify this. 

  What the salesman said is simplified above and we had our time(2 appointments plus wait time) and money(deposit) used as a way to "encourage" us to take the deal. 

  The transparent pricing statement is accurate. The statement however, is not what our complaint is about. Our complaint is about the deceptive representation of trade in values and the process used that deceived us into believing we were getting a better deal than we would. I want to make it clear that I did not expect that I would receive a resolution, however I did expect an attempt would be made. The response also appeared to use deception to discredit us. Please look at other reviews about trade ins. Dealer rater, Google and other sites have reviews sharing similar experiences.

  I do not want to assume that the misrepresentation above is intentional, however what Mr. S**** stated is not accurate. 

  I will not be contacting Mr. S**** directly via phone due to the facts already being misrepresented, however he may respond via BBB or email to me if he so wishes, though I don't believe he intends to right this wrong. 

   

  Business Response

  Date: 07/07/2022

  In response to *** ************ complaint about our trade evaluation tool, I have attached a screen shot of our trade in estimate tool disclaimer.  The trade in tool on our website is an estimator only.  The disclaimer states the following, " Dealer may adjust trade value based on actual vehicle condition or change to local market conditions."  I have also attached photos of *** ************ ******* that he traded in.  As I had said in my first response, there was heavy scratches & dents on *** ************ trade in.  Unfortunately I was unable to attach all 9 photos of the damages on here.  We are more than happy to email the remaining photos to *** *********.  As you can see in the photos the scratches are beyond repair unless it went to a body shop for repair and paint work.  The hood, passenger fender, passenger front & rear doors, passenger quarter panel, and tailgate would need to be repainted to repair all the damages.  Estimate for repair would be $1800-$2500.  If these damages were not on *** ************ *******, the trade amount would of fell in range of the estimate that *** ********** was given on our website.  Beechmont Toyota would offer *** ********** to be able to return his new **** ****** in full refund allowing him to take his ******* back.  This offer is good for 3 days from today's date 7/7/2022.

   

  Joseph S****

  General Sales Manager

  Beechmont Toyota

  Customer Answer

  Date: 07/07/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  
  **** **********
  
  

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my ****** ****** to have the air conditioning fixed on Wednesday June 22, 2022. It was dropped off Tuesday night because my appointment was in the am and I had to work. They told me it would be a one day job! The week before I brought it in and told them I had Premium Care with Beechmont **** *** ******* and they said they would check into it. They Did Not!! Today, Monday 06/27/22 they said they were done, (6 days later) and the bill was $1,463.50. They said they tried to contact Premium Care and it was denied. This was a lie! I contacted Premium Care and they said Beechmont Toyota did not contact them and try to submit a claim. I contact Beechmont **** *** they said my air conditioning is covered under the premium Care and showed me the proof in his office his name is Corey W***** F&I Manager. While in his office I was contacted by Toyota VIA text message saying they contacted Premium Care and again said I wasn’t covered. Another lie. They did not such thing

  Business Response

  Date: 07/01/2022

   

   

  We(Beechmont Toyota) are responding to complaint No. ******** by consumer ******* ***** *** **** brought his **** ****** with 95,191 miles to our dealerships Service Dept. for an appointment to diagnose his air conditioning system only working on the drivers side of the vehicle. After checking the VIN # with the Toyota TIS we discovered LIMITED SERVICE CAMPAIGN K0D(campaign ended 6/30/22) was available for this vehicle. The necessary parts were ordered and the corrosion inhibitor compound was applied to the frame to complete this campaign. After completion of this campaign before 6/30/22, the vehicle now carries extended frame corrosion coverage until 2/17/2028. The vehicle was recently purchased from a **** dealership which also sold *** **** a **** Extended Service Contract for the aforementioned vehicle. Unfortunately when we spoke to **** ESC on 6/22/22 to obtain approval, the claim was denied. We then advised *** **** that the claim was denied and he asked us to reach out to **** ESC again (which we again received a decline answer) and asked if he wanted to move forward with the repair to which he answered "Yes. I want it fixed". One the AC system was diagnosed, the refrigerant was evacuated and recharged. The Service Manager spoke to *** **** and agreed to assist with the repair of broken bolts in the frame support that was found during the completion of the KOD campaign. This repair was not related to the KOD frame coverage. The total price for the uncovered repairs where agreed to by *** **** and the Service Manager. The repair was paid by *** ****, who now has the ****** back in his possession.

  Customer Answer

  Date: 07/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ****. Yes. All is good. We sorted it all out 
  

• Initial Complaint

  Date:05/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** ****** ***** ****** on 4-22-22 for 8,700.00. I asked about the vehicles condition and I was told it went through their multi point inspection. I specifically asked about the hybrid battery health and I was told that it was checked and operating fine. After three days there was a rain storm and I found the drivers floorboard flooded. I called the dealer and they said they would diagnose the problem and go from there. I am a an autobody repairman, so I took the front of the car apart myself and found the sun roof drain hose off and fixed that problem myself. Then, after only having the car a couple of weeks the hybrid system shut down and was disabled. I called the dealer and they had me take the car to service and told me if the hybrid battery was faulty that they would take care of it. I got a call from Allisa Marois (service adviser) and was told the hybrid battery has failed and the cost to repair the car was $7251.38. Allisa went to the used car team and manager and was told no, they would not fix the car. I don't know about Ohio's consumer rights after a purchase, but I'm hoping I have some protection after only having the car for a few days. I think the dealership knew about these problems and possibly reset codes, vacuumed water from the car and sold me a lemon. I have made several calls to the dealership and no ome would return my calls exept John M., he was the used car supervisor that told me he would've repaired my car but was told NO by his superiors. I have estimates and communications form texts supporting all these facts, I don't know how to download them, but they are stored on my phone and they gave me paper estimates.

  Business Response

  Date: 05/13/2022

  To Whom it May Concern:

    We spoke with *** ***** on 5/12/22 approximately 4:15.  *** ***** informed us that he has a 3rd party vendor that can repair his vehicle in the amount of $1800.  As a Good Will Gesture Beechmont Toyota has agreed to reimburse *** ***** up to that amount even though the vehicle was sold AS-IS.  *** ***** was in agreement with those terms.

   

   

  Joey Smith

  General Sales Manager

  Beechmont Toyota

   

   

   

  Customer Answer

  Date: 05/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****