ComplaintsforKings Kia

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  August 2023: Traded in my **** ****** ***** and purchased **** *** ******* at Kings Kia. I need all inspection and service documents from both ***** and Kings Kia October 6th, 2023: ******* was towed to *********** as Kings Kia service Dept advised me to have it towed there after it stopped running. After I picked up the vehicle after fuel pump repair, I turned around and went straight to Kings Kia because it was still making a high-pitched noise and driving rough. I brought it back to **** at *********** and it was kept for another week and no issues were found after service department test drove it several times. January 8th, 2024 ******* was towed to *********** as it began stalling when I would come to a stop, making noises. Quote of PVC clog received on Thurs Jan 11th. April 15th, 2024: ******* towed to *********** after ******* stalled out and started making rattling noise when accelerating. **** with *********** was able to get a quote for repair at $6000+ or new engine at $8000+. **** at *********** had the ******* topped off with oil and advised that I could drive it but would have to check oil levels regularly as it is currently burning oil. Spoke with ***** who stated that he was looking into getting warranty to cover repair as this problem existed when I had the ******* serviced in January 2024. April 16th 2024: I texted ***** who then returned my call and said he spoke personally with ***** at *********** about submitting this to the warranty company and said he would call me back on 4/17/24. April 17th 2024: Did not receive any communication with anyone! April 18th: Today, I am needing to return the loaner this evening with no solution.

  Business response

  04/28/2024

  We kept in contact with the customer. The vehicle was purchased “as is” with a 6 month 6K warranty which had expired. We previously helped the customer with $1137 in repairs as a goodwill gesture on items not covered. Customer surrendered the vehicle to the bank and purchased a vehicle from a private individual.

  Customer response

  04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  These last 7 months has been a terrible experience with lack of communication, bouncing back and forth between Kia and *********** service department. 

  I had the 6 month warranty to cover engine issues. I was told this was an engine issue that wasn't resolved in January. So, not the warranty has expired and there is "nothing that can be done". How is this right. I have had months of stress and agony over this vehicle. I had to turn the vehicle into the bank because multiple people from KIA **** ***** ******* told me there was nothing they could do to get me a reliable vehicle because of the negative equity. KIA needs to take responsibility for some of this negative equity that i am left with. I am seeking legal assistance and will pursue as needed once I have the balance after ***** credit union auctions it. I waited FOR days not hearing anything from *********** or Kia. I had to physically go there to find out that the warranty company wouldn't cover the repairs. I have been discarded and overlooked, pushed around, mislead, lied to. 

  The attached list is just what I encountered for January. 
  
  Regards,
  
  ***** *****
  

  Customer response

  05/20/2024

  Kings Kia was able to help me find a reliable vehicle and traded in the defective vehicle for a reasonable amount.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have had nothing but poor customer service from the service department. It first started off by leaving numerous messages and calls for weeks to have my car serviced due to warranty issues and a steering coupling. I finally received a call back and had to wait for 6 weeks to get a date to be serviced. Once there I sent a message to the manager on 11/27/23 to ensure this issue was looked at and was told he was on vacation and he would ensure it was resolved. I go to pick my car up on 11/28/23 and it was not fixed. I asked the attendant why it wasn’t resolved and he told me there was nothing he could do and I would have to make another appointment. I advised I was worried about my safety with the steering issues. He said I would have to talk to another attendant. When speaking to her she said they could fix in morning and my charge was around $375. She said there was no warranty or recall. I told her I would review once I get home. She call 11/29 and said I owed the money and there was nothing she could do. I asked to talk to a manager and after holding for 10 minutes she said he left for the day and put me to Chris voicemail who I was told is on vacation. I inquired about the safety advisor that was issued in 8/2016 and I bought my car in 10/16 so it should have been fixed before I bought it. Then an extended warranty for 10 years was issued. My car is a 2013 we are in dispute about a $20 part that I’m being charged for $375. I don’t like to have to take this route but was advised that this may be the only was to get results. Thank you!

  Business response

  12/11/2023

  I have spoken with ****** about her concern. The warranty extension states that it is valid for 10 years and unlimited miles, her warranty expired on 8/7/2023. After discussing this in detail and explaining why the warranty was no longer valid we were able to offer a significant discount that she was pleased with. I do beleive that a follow up with ****** would reflect the this complaint should now be resolved. 

   

  Customer response

  12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Scheduled service for warranty work approximately one month in advance. I was told it would be 1.5 hour fix for my *** ******. After four hours, we called and it hadn’t been touched because they were “overbooked”. Not sure why we got bumped when it had been booked over a month prior. They gave us a loaner and said it would be done in two days. It’s almost a week later and they won’t return calls, give an update, or get my van finished.

  Business response

  11/30/2023

  We have spoken with the customer 11/29 and vehicle will be completed and returned today 11/30

  Customer response

  11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have several recalls on my vehicle which I bought from this company. I have called daily and been placed in voicemails with no return calls for 2 weeks. I have also tried there online chat noting a return call. I have never received a call back from either. I can’t currently drive my car due to theses issues.

  Business response

  10/05/2023

  Good afternoon,

  We have contacted our customer with  apologies and have successfully scheduled a service appointment. 

  Respectfully,

  Rob B****

  General Manager

  Kimgs Kia 

  Customer response

  10/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  07/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called Kia in June to see when I could get the quickest service appointment because my car was jumping/jerking. The soonest appointment they had for me was august 10th. I advised Kia that my car would end of breaking down by then. Sure enough my car broke down Saturday night. My car broke down for the same issue that happened to it in 2021 which ended up being a recall on it and should have been fixed. My car keeps saying “check hybrid system stop vehicle and turn off engine” my car literally just stopped and could have caused a wreck. Now my car is at ********* Kia where I don’t even have an appointment at because the nearest Kia dealership to get it towed to was ********* Kia. I am writing complaints everywhere about this because this is the second time this has happened to my car and it’s a whole safety recall that should have been fixed the first time this happened.

  Business response

  07/12/2023

  Yes, we were scheduled out that far. Since the vehicle is at another Kia Dealership presently, they would be best equipped to get the vehicle in for repair.

  Customer response

  07/14/2023

  This is still horrible customer service for the entire KIA industry. When I first called in June i was not at 150000 miles YET. Because I had to wait for an appt and nobody would see me my miles went up to 151817. NOW kia will not repair my car under warranty because my miles are pass that. BUT when I called and scheduled appointments I was still under warranty that is not right and unfair. I can’t control that you all are booked up and I can’t control that you have no rentals or loaners. Kia in ********* told me September for my appt kings kia late august and kia spring grove July 25th I called early June asking for an emergency appointment. All calls have times and date documented. Plus I have the calls as well with the time and date.  

  Business response

  07/25/2023

  The warranty extension has now turned into a recall as of this month. The mileage is no longer a concern for recall completion. If you are seeking reimbursement you would need to contact Kia directly at ###-###-####, if no repairs have been made at our dealer there is nothing for us to reimburse. 

• Initial Complaint

  04/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Our vehicle has an issue with the sliding doors where it requires way too much pressure than what it should need to be pressed against to stop the closing action. We have serious concerns about our child’s safety that he wouldn’t be able to apply the pressure needed until he’s much older. When looking this up online there are multiple incidents of children becoming seriously injured because they were not capable of applying the pressure needed to get the door to stop. When asking a service tech to look at the doors, they even were surprised at how much force it took but turned to us and said, “It’s working as expected”. Corporate has been less than helpful, taking more than a week for me to hear from them which required me to call back twice after my initial message after a week of nothing and then being on hold cumulatively almost two hours just to have a representative tell me to take it to another dealership. Taking to another dealership does not fix the issue that the doors require way too much pressure to force the closing action to stop so that a child doesn’t get pinned or seriously injured. Another serious concern we’ve had is that there’s a recent recall regarding a wire in our vehicle that can short out and start a fire even if the vehicle is off. We’re no longer parking our vehicle in our garage so that if the unthinkable does happen, we won’t lose more than the car. When asking the same representative from corporate about this, because we’ve only heard about it in the news, they just said “I’m not seeing anything about that on my end.” Overall, we are very disappointed in the way Kia Corporate and the dealership we purchased the vehicle from handle concerns and potential safety issues.

  Business response

  04/13/2023

  Customer coming in 4-14-23

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Kia had a vehicle recall in 2017, my car (purchased in 2014) started having engine misfires around 30,000 miles, as usual every time I brought my car to them “to honor my warranty” I was brushed off with little odd and end jobs or saying it was nothing. The problem persisted eventually getting to the point where I was putting quarts of oil a week into my car. Kings Kia thought that was normal as well kept brushing me off once again. Milked me up to 98,000 and my engine was finally replaced because it was having all of the engine problems that fell under the recall. It’s Dec 5th pull onto my street and my car starts shaking uncontrollably, pull into my parking spot (take a video) once again my engine is misfiring and exactly like it did the first time. Go out to my car a hr later and there’s coolant and oil all over the place. USAA towed my car to Kings I signed a document for them to look at my vehicle on the 6th of December. On December 28th 2022 ***** had reached out to me to tell me it was a crush ring in my oil pan. I asked ***** if oil would be in the pan or dripping if that was the case. Of course it would, I told him that was not the case. They failed to tell me my radiator coolant oil line was blown off of my car or for that matter that they fixed it. Crickets no one said a thing, I did not pick my car up because I want my warranty honored. The only way to make that possible is if the shop who is preforming illegally actually tells them what the problem is. In this case it’s a faulty crush ring which is what is stated in their invoice as well. My car is going to be properly diagnosed and Kia is going to have to suck up there pride and honor the warranty. Im uploading pictures no w and you tell me why it takes 28 days to fix a washer that they just replaced in a recent oil change? (Wasn’t the problem) I’m going to show you this lovely “crush ring” (washer) they kept my car for 28 days to hide problems, shady.

  Business response

  01/17/2023

  ***** ****, our Service Manager, spoke to the customer regarding her vehicle. Customer has picked her vehicle up.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I brought a 2017 Hyundai Santa Fe from Kings Kia on 3/15/2022 and 2 days later the engine light came on. They didn't get me for an appointment until 3/29/2022. The I was told that they couldn't tell what the problem was because they couldn't read the codes. After numinous voicemails and online chats I was told that they would send the car over to Columbia Hyundai for repair. Today is April 5 and I still have not updates nor a car to get back and forth to work. Nobody will return any calls or emails.

  Business response

  04/15/2022

  Customer was given loaner vehicle while work being done.

  Customer response

  04/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint I* ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Tawnya Chatmon
  

• Initial Complaint

  02/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  December, 2021 my son purchased a **** ***** *** ****. After seeing the truck on Kings website he contacted the salesman about looking at the truck and for a test drive. He was informed that the truck was actually at another dealership that they partner with but the salesman said he would go get the truck and bring it to kings. After my son test drove the truck he informed the salesman that there is a grinding noise coming from the front. The salesman said “ I didn’t hear anything while driving it here, but I had the radio turned up”. My son proceeded to purchase the truck and two days later texted the salesman to inform him of an exhaust manifold leak and that he was still hearing grinding from the front. He was told that they knew of the exhaust leak and repair the issue, also they would check the front for the cause of the noise. He returned the truck to be serviced and they fixed the exhaust but we later found out they failed to check for the grinding noise issue. After getting the truck back the noise got worse, so he took it to a local mechanic and was told both axles, front differential, wheel bearings and CV shafts would need replaced, for a total estimate of $3500. He was also informed the truck is unsafe to drive. We then contacted Kings Kia about the issue and was told they’d like to inspect it themselves. We then took the truck to be inspected by their shop and was told they also found an issue with the steering rack, bringing the estimate to over $5000. Although my son has proof, through text messages, that this was a preexisting problem to him buying the truck they refuse to fix the issues. They said they don’t know if it was before or after his purchase and since the truck had 130,000 miles , which is over their 125,000 mile limit, the truck didn’t come with any warranty. They admitted to not inspecting the truck prior to his purchase because the prior dealership had already inspected it. Now he is stuck with a truck that needs over $5000 in repairs

  Business response

  03/11/2022

  The customer purchased the vehicle "As-Is". The customer was offered to purchase a Service contract for the vehicle at purchase to which they declined. We offered to inspect the vehcile at no cost to the customer which we did. We then offered to fix the needed repairs at our discounted employee cost for the repairs. The customer declined and picked up the vehicle.

  Customer response

  03/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. After test driving the vehicle they were told about a noise coming from the front of the vehicle. The salesman said he didn’t hear it while previously driving the vehicle but he said he had the radio turned up. Two days after purchasing the vehicle they were again informed of the noise and that it had gotten worse. The salesman said they would check it out while repairing an exhaust manifold leak but failed to inspect the front end. The leak was repaired because they said they knew of the problem prior to purchase, but didn’t address the front end issues. While discussing the matter with the sales manager I asked if the extended warranty would cover the problem, since the truck had been lifted and aftermarket tires put on to which his response was that he didn’t know if it would’ve been covered. Upon their inspection of the vehicle they said they found and issue with the steering, which the steering rack would need replaced, which increased the estimate from $3,600 to over $5,000. They continued to refuse to the issue was present before purchasing the vehicle and it was only after providing proof of a text message to the salesman two days after the purchase that they offered the discounted repair cost. The cost also included the steering rack, which in fact didn’t need replaced. The discounted offer was declined because of the added cost of the unneeded repair.
  
  Regards,
  ***** ******
  

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a **** *** ****** (certified pre-owned) about 4 years ago. Back in October of 2021 my cylinder blew and now the engine needs replaced, the vehicle is still under 100,000 miles which is factory warranty. Kia contacted me and said they aren't going to replace the engine even though it's still under the warranty. I've been going back and forth with them for months about this issue and it's not going anywhere. The price they are asking for the repairs is something I can't afford and it should be their responsibility. I've been in contact with a different dealer and they also said that my vehicle is covered.

  Business response

  03/11/2022

  We spoke to the customer and requested his maintenance records for the vehicle so we could see if there could be any assistance from Kia. We have yet to receive those records from the customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩