ComplaintsforKings Kia
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Complaint Details
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Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a **** *** ****** (certified pre-owned) about 4 years ago. Back in October of 2021 my cylinder blew and now the engine needs replaced, the vehicle is still under 100,000 miles which is factory warranty. Kia contacted me and said they aren't going to replace the engine even though it's still under the warranty. I've been going back and forth with them for months about this issue and it's not going anywhere. The price they are asking for the repairs is something I can't afford and it should be their responsibility. I've been in contact with a different dealer and they also said that my vehicle is covered.Business response
03/11/2022
We spoke to the customer and requested his maintenance records for the vehicle so we could see if there could be any assistance from Kia. We have yet to receive those records from the customer.Initial Complaint
01/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A few months ago I started having oil consumption issues. I have only had my vehicle serviced at Kings Kia dealership. The engine started consuming oil at an alarming rate. So I set up an appointment with Kings Kia on December 16, 2021 to have it serviced. When I got to the appointment I was greeted by the service manager and immediately told that oil consumption would not be covered by my warranty. I explained to him I had spoken to the warranty department and they stated that it depended on what was causing the oil consumption within the engine. However the service manager told me that if they took my engine apart that I would be stuck with paying for the labor costs out of pocket. He suggested another service to me that may or may not solve the problem. But would also not be covered under warranty. This is without so much as touching my car. So I got an oil change and left. I went home and made several calls to Kia and was given the run around. I did some research and found that this is a common issue amongst certain engines placed in Kia's and Hyundai's. My vehicle is a 2016 Kia optima which I learned is part of the Theta II Class Action Settlement. I spoke with Kia Consumer they told me that as part of the settlement I would have to take my vehicle back in to be serviced and Kia would have to file a claim under Kia's warranty. So I made another appointment this time at Jeff Wyler Kia on January 11, 2022. I was told that the work would only be covered if the engine stalled. I can't believe Kia would rather a consumer risk having an accident instead of fixing the problem before it reached that level. I am very dissatisfied with the level or lack of concern and integrity that Kia seems to lack. I have had other Kia owners voice similar complaints. I am hoping that you can assist me. This is a major problem that Kia is aware of and would rather risk lives than do the right thing! Thanks for your time in advance, ******** ******* ###-###-####Business response
01/28/2022
******** is working with Chris M, our Service Manager, for resolution.Tell us why here...
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Customer Complaints Summary
12 total complaints in the last 3 years.
6 complaints closed in the last 12 months.