ComplaintsforPerformance Kings Honda

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Charged us $499 for a brake light safety option they said they installed, and do so on every used car in their possession. However once home we tried to confirm the option worked and it did not. I took the light apart and nothing is present, no safety was installed. They've refused to talk to me nor call me back about this fraudulent charge.

  Business response

  07/12/2024

  Good morning,

  Performance Kings Honda is issuing a refund check to *** ******* in the amount of $499.00

  Customer response

  07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** *******
  

• Initial Complaint

  07/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently bought a **** **** ** based model on 7/5/24 and the misunderstanding and agreement of the disclosure of the financial cost was not accurately correct. I specifically ask for 26,000 that was suppose to be out the door price of total sales price. The sales person and the sales manager was in the agreement with the offer at the time with my 5,000 down payment. The amount financed was not 21,000 but was 31,655.48. Total of payments is 38,085.12 not 28,000. Total sales price is 43,085.12 with 5,000 down payment. The annal percentage rate is 6.29%. I did not agree to the amount being financed 31,655.48. It should have been 21,000 being financed and the 26,000 out of the door sales price not 31,000. I went to the Honda Dealership the next day on 7/6/24 and they specifically said they couldn't do such a thing. They couldn't have a resolution to this matter. I spoke with the sales manager, finance manager, and the sales person and couldn't get a resolution at all. The general manager was not available to speak with. I left as an unhappy emotional distress customer. I called ***** bank who are financing my loan and they ask me to tell them to reverse the sale and I said they could not do so and I tried. I tried asking them to reverse the sale and they would not reverse as this sale was already processed electronically. I felt very scammed and fraud upon with emotional distress.

  Business response

  07/24/2024

  Good morning,

  Andy F*****, General Manager at Performance Kinds Honda, has left *** **** several voice mail messages but has not had a return phone call.  The dealership requests that *** **** please reach out to Andy F***** at her earliest convenience. 

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 4/7/23 I purchased a **** **** ***** ******** ******** from Performance Honda (used) for my fiancée. When we took it on a test drive, she noticed the Air Conditioning was lacking and asked if she were to buy the vehicle that it be fixed. So we signed a "you owe we fix" contract and we drove it home and signed the paperwork online for financing the following Saturday. We set up an appointment to have the A/C looked at on 7/14/23. We brought it to the dealer, sat for over 3 hours before anyone had told me what was going on or if it was going to be fixed. Finally they came back said they charged the A/C put dye into the freon and couldnt see a leak, and sent us on our way. Two months later it went out again. At this point i had done some research into the vehicle and looked on some forums. A very common problem with this vehicle was the evaporator going out. It is located in between the firewall and the dash, and is an extremely lengthy, and laborious fix. So on 9/14/23 we took it back to the used dealer, explained what was going on and how i had done some research on my own. They said they were going to "look into it". And that they would need it for a few days to properly see what was going on. Three days later we recieve a call saying it was done. They said they replaced a "leaking O-ring" but did not explain or even could show me which one. The A/C ran for a couple more months. But this spring it went out again we called the service manager multiple times asking when we could set up an appointment only to be ignored. Finally getting ahold of someone we scheduled an appointment for 6/14/24. After 3 hours the service manager and "used" car manager explained to my fiancée that the evaporator was bad and it would quote us a price to fix it. She got very upset with them because she was being talked down to despite working in the auto industry for many years. The dealership is failing to honor the agreement and contract we had signed.

  Business response

  06/21/2024

  Good morning,

  Andy F***** at Performance Kings Honda spoke at length on Tuesday with *** ******* and his fiancé.  *** ******* purchased this vehicle As-IS however, Performance Kings Honda did agree to repair the current issue with the A/C not blowing cold air.  *** ******* returned to the dealership twice after that stating the A/C was not working and both times Performance Kings Honda made the repair to the vehicle at no charge to *** *******. *** ******* brought the vehicle back to the dealership on June 14, 2024, stating that the A/C was not working.  It had been 9 months since his last visit and over 11,000 additional miles put on the vehicle.  The dealership diagnosed the vehicle free of charge ($232.00 savings) and offered to do the repair at a discounted rate.  *** ******* stated that he did not have the money for the repair.  Andy F***** explained that the dealership should not be responsible for ongoing repairs to the vehicle as too much time has passed.  Attached are all of the repair orders, Due Bill and Buyer's Guide for your reference.        

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Okay so Monday the 15th I was heading home and hit a pot hole, nothing with my car happened when I hit the pot hole, I drove home and stopped and got something to eat and my car was running fine. I went the next morning to head to work and my car started and it went into drive and everything but I had every light possible you can think of on the dashboard. I had no power steering at all, so I called a tow and got it towed to the kings honda on fields ertel, when I was there I did tell I think her name was nisha, that I did hit a pot hole. So the next day they checked my car and they did the inspection and said I need a new electric power steering control unit, I have the estimate and the price break down on my phone. And I thought since I just got that car from that dealership like a month ago that it would be under warranty but nisha and I talked to an eddy, the service center manager, they said since they see external damage that I would have to pay for it out of pocket which comes to a price of $3924.81. so I told them I thought It would be under warranty so they got a honda rep involved and like a week later they called me and said that the honda rep looked at everything and said that since there is external damage that it is not under warranty and I have to pay for it out of pocket. My car is still at the service center at honda and they told me that the part is on back order , so I am still waiting on that and I do have a insurance person looking at the car today to see what they say, but my whole argument is that yes I did hit the pot hole but that Monday I did hit it nothing happened to my car that day, it was the next day when everything went crazy with my car. And I did see they had a recall on that part but not specifically on my car but still. And since I just got my car from them like a month ago not even. and i just received a phone call from honda on 5-14-24 stating that the part to fix my car cant get to them till September. so i am out of a car till September now.

  Business response

  05/23/2024

  Good morning,

  *** ********* EPS (Electric Power Steering) unit was damaged when he hit a pothole, which required the replacement of the steering gearbox assembly.  *** ******* contacted his insurance company (***** ****) and they approved the replacement.  Performance Kings Honda notified *** ******* on May 22 that the repairs were completed.  *** ******* stated that he would pick up his vehicle on Saturday, May 25.  The repair order for *** ********* vehicle is attached for reference.    

   

• Initial Complaint

  04/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Went to purchase car on 4/13/24.**** was the sales person. I was Given the sales price of 29896.00 internet price. I complete the application and was approved with finance of the remaining balance of 10,000 due to me Putting a large down payment. Went to sign finance paperwork with ***** and items were added that I didn’t approve. So I requested they be removed. He said “I remove them and I’m Printing your paperwork”. No Printed paperwork he ran Out side and gave me a flash drive with false unapproved documents. The next day return the car due to The dealership t”calling and telling me that it’s a New contract to sign with additional Cost and items that I didn’t request. Spent all day trying to resolved This with Dustin(repeats change the story). General Manager/owner would not provide any input. Sent them an email addressing this and requesting my funds return. The dealership is not answering. They have my large saving, I have no car.

  Business response

  04/19/2024

  Good morning,

  Performance Kings Honda has processed the refund that Ms. ***** requested.  Please see attached. 

  Customer response

  04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Performance Kings Honda provide a check and the funds have not cleared my account so when the funds are released 100% then I can agree that my complaint is resolved.

  I did not retrieve my personal paperwork left in car as they informed me the car was out being cleaned. The other sales person pointed the car right on the showroom and walked me over to check for my belongings but they were gone.

  I’m very disappointed with the service I received from this dealership. It’s terrible that I had to spend 2 days calling corporate office to try to resolve this matter.

  
  Regards,
  
  **** *****
  

  Business response

  04/23/2024

  Good afternoon,

  Performance Kings Honda did immediately complete the request by Ms. ***** for a refund of $20,000.   The dealership will await an update from Ms. ***** to confirm the funds have cleared her account.  

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2016 Honda Fit. An accessory called 'Pulse' was installed on my car, with no option to have it removed. I was charged $499.00 + tax for it. 'Pulse' makes your brake light blink. I have learned that blinking brake lights are not in compliance with the Ohio Revised Code: "Section ******** | Stop light. Such stop lights when actuated shall give a steady warning light to the rear of a vehicle.... (B) Whoever violates this section is guilty of a minor misdemeanor." I contacted the sales manager and requested 'Pulse' be removed. My request has been ignored.

  Business response

  04/19/2024

  Good morning,

  Andy F*****, GM at Performance Kings Honda, spoke with Ms. ******* yesterday.  Ms. ******* has agreed to keep Pulse Protection on her vehicle and not have Performance Kings Honda remove it.

• Initial Complaint

  03/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used car from Performance Kings Honda (PKH) at beginning June, 2023. Paid much more than market value for a car with obvious problems, but PKH agreed to make the majority of the needed repairs and address the check engine light and engine overheating warning message. It took several days before we were able to take possession of the vehicle, but the water pump had been replaced. The engine light came back on that night. Took the vehicle back in mid-June for them to tell me the catalytic convertor was bad and that they would replace. A week later, I drove it off the lot again only for the check engine light to come back on. Believing there was a new catalytic convertor on the car, I paid to have it diagnosed at a local ********* dealership. They diagnosed the car as having faulty engine cooler housing. Took the car back in July, and PKH replaced the engine cooler housing. Drove the car back off the lot days later. At the end of July, the check engine light came on. Took it back to PKH at the end of July and they found it was a problem with the catalytic convertor problem. PKH replaced the catalytic convertor again, and I drove the car back off the lot days later. Later in 2023, the check engine light came on. Took it back to PKH, and they replaced the failed catalytic convertor again. Many days later, I drove the car back off the lot. In Jan. of 2024, the check engine light came on again. I drove the car back down to PKH and stayed with the car this time and was told by the Service Mgr that I had been working with all along, Brandon S*****, that this time they were going to replace the after market warrantied convertor to be replaced with a ** convertor. Did not realize they had been putting an after market part on the car the whole time. Anyway, this time PKH allegedly put a ** convertor on, and I drove off. But, here we are again. Currently have engine light on again, although this time no one from PKH is returning the multiple messages I'm leaving.

  Business response

  04/01/2024

  Good morning,

  The dealership scheduled an appointment for *** ****** to bring his vehicle to the dealership on Friday, March 29.  The dealership replaced the catalytic convertor with a manufacturer convertor which resolved the issue.  Attached is the repair order from the service visit. 

  Customer response

  04/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ******
  

  Customer response

  04/14/2024

  Engine light back on. 

  Business response

  05/09/2024

  Good afternoon,

  The issue *** ****** was having with the vehicle was unrelated to the repairs the dealership completed prior.  Performance Kings Honda had ********* ********* diagnose the current issue and paid for ********* to make the appropriate repairs.  Attached is the Repair Order completed by ********* *********.

   

• Initial Complaint

  03/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I believe that the Performance Kings Honda used dealership, in particular the finance department, operates under a deceptive and misleading practice of not disclosing the results of a promised interest rate search of 30 lenders. George was the finance associate's name. The Sales Associate on Saturday 11/25/23 multiple times indicated that the dealership searches 30 lenders for the "best" finance rate. This purchase transaction included a significant down payment of over 30%, approx. $8,000 on a 2022 (1-year old) vehicle. The initial sales quote ran a payment at 9.50% for purposes of showing a payment amount, and promised a more favorable rate could be obtained among 30 lenders searched when I stated the rate was higher than desired, especially for the downpayment being offered. When the Finance department came up with a rate over 10%, I again requested a better rate, given the transaction specifics. I failed to request to view rate quotes in the "30" lenders that I was told would be searched, but George did not offer any other finance options despite my stated dissatisfaction with the quoted rate, newer vehicle, large down payment and optimal credit score. I in fact mentioned ***** as a resource. George did not offer to take a deposit and hold the vehicle while we searched for a more favorable rate and return to complete the deal, certainly the more customer friendly avenue, but one that no doubt denies the dealership an additional, UNDISCLOSED kickback/finders fee. Within 1 business day, I was offered a rate of 6.99% over the phone based on the year of the vehicle, low mileage, down payment and estimated credit score. If this is the way that every sales/finance transaction is handled, it is in effect a Bait and Switch practice since there is no disclosure to the buyer, of the "30" lenders searched for the "best rate" as promised by the sales associate, then overpriced by the finance department.

  Business response

  03/26/2024

  Good afternoon,

  Performance Kings Honda apologizes for the delay in responding to *** ******* complaint.  Andy F*****, GM at Performance Kings Honda, has been working with *** ***** and the loan has been refinanced.  Performance Kings Honda also apologizes to *** ***** for the unsatisfactory service that he received from George.

  Customer response

  03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  02/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My husband and I purchased a **** ***** ** * on 2/17/2024 from Tyrone S**** at Performance Kings Honda (used) and paid the complete balance in full via cashiers check. During the process my husbands previous address showed up on a form but we corrected it for our sales rep Tyrone S****. Somehow a small refund check we were due got sent to the wrong address and also our title. I have reached out via phone and email to sales, finance (Will) with a promised return call to fix the title issue and check. I have yet to receive the call back in regard to my matter: We stressed how important it was to fix this this issue as the people who live there have committed fraud offensives before and it’s the last place we want our title with no lien on it going. I cannot get a single resolution to rectify this issue even though all our other paperwork has the correct address (other than these two important documents). I have tried to reach out to fix the problem at hand but have been pushed off and ignored by poor customer service as they don’t see this as a problem. I am unsure what to do at this point to fix things to ensure a fraudulent transaction does not happen.

  Business response

  02/26/2024

  Good morning,

  The dealership reversed the deal and updated the information as well as stopped payment on the check.  The original title has not been mailed yet so the dealership will update the title and mail the corrected title and new check to the customer at the address provided. 

• Initial Complaint

  02/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Online on their website they are promoting a **** ***** ****** ** for $292 a month with $1,300 down. I read the disclaimer and it says + tax, title, acquisition fee, & dealership fees. I went in and wanted to purchase one and when presented with the deal it is showing $400-$418 a month. If I were to pay all of the fees in cash, it would still not bring my payment to $292 because according to them I do not qualify for a loyalty promotion which is not included on the disclaimer for the lease deal. They are scammers trying to get customers in the door and false advertise. They would not give me contact information for the GM and showed no interest in trying to win my business.

  Business response

  02/26/2024

  Good afternoon,

  When *** ********* was at the dealership, they asked him that if they matched the deal, would he lease the car.  His answer was no.  I'm not sure there is anything else the dealership needs to do at this point.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩