Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASEDA ** ***** ***** ON SUNDAY 4/6/2025, HAD AN ISSUE WITH THE BATTERY. HAD TO TAKE TIME OFF WORK TO BRING BACK THE NEXT DAY TO INSTALL A NEW BATTERY AND WAS UNDER THE IMPRESSION THAT THE ISSUE WAS RESOLVED. HAD AN ISSUE WHERE THE COMPLETE ELECTRICAL SYSTEM SHUT OFF. MESED WITH FUSES TO GET IT STARTED AGAIN. CALLED TO MAKE SERVICE APPOINTMENT, THEY DO NOT OFFER LOANER CAR OR RENTAL FOR INCONVENIENCE OR COULD TELL ME HOW LONG OR HOW MUCH THIS COST, IF ITS COVERED UNDER WARRANTY. FEELING LIKE I WAS SOLD A LEMON AT THIS POINT. SCHEDULED APPOINTMENT FOR SERVICE AT THE PERFORMANCE HNDA FAIRFIELD LOCATION THAT IS CLOSER TO MY HOUSE

  Business Response

  Date: 04/24/2025

  Good morning,

  *** ******** did take his vehicle to our Performance Honda location in Fairfield.  The service technician did find that the negative terminal was loose on the battery.  The technician did repair it at no cost to *** ********.

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in for brake fluid change. They asked about my rear differential fluid exchange. I wasn’t sure if I had got it done the month and a half I was there before. Samantha G**** pulled up my receipt and said I didn’t have it done. When I got home I checked my receipt from my visit in December and it shows that I did in fact get my rear differential fluids exchanged. She charged me $159.99+ tax do get it done again after informing me that it needed to be done. Not only that but they “forgot to reset my maintenance reminders both times I was there leaving me to question whether any work was done on my vehicle.

  Business Response

  Date: 02/18/2025

  Good morning,

  Performance Kins Honda apologizes for their miscommunication to *** ***** and as such the dealership has refunded *** ***** in the amount of $173.62 for the rear differential fluid exchange service.  

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** ***** ********* approximately 6 months ago. The hard cover over my truck bed broke a couple months ago. I have had a service appointment to address the warranty and was told that the district manager, ****** ******, from Honda is requiring he look at the vehicle in person. An appointment was made for 2/14/25 for him to look at it. He did not come into work. The next appointment is over 2 weeks out. I can get no information on his boss. I am getting no explanation as to why pictures are not sufficient nor why a district manager view of the broken cover is needed. I was forwarded to Honda Corporation to start a case to get things moving faster and “encourage him to work”. When I spoke with Honda at headquarters I was told they could do nothing for me, it’s a dealer level issue and to call the dealer. I have a warranty, a broken car part that is about to fall off and no resolution in sight after months of attempts.

  Business Response

  Date: 02/27/2025

  Good morning,

  Our apologies on the delay in responding.  The American Honda representative was able to inspect *** *********** vehicle yesterday and has given Performance Kings Honda the authority to replace *** *********** tonneau cover under warranty.  

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Performances Honda and its salesman are not fulfilling the sales agreement when I bought a used **** ****** ********. They still owe me two tires, rear brakes, ignition key with fob, and a refund on a front brake repair that fell off an almost caught an accident.

  Business Response

  Date: 01/13/2025

  Good afternoon,

  Please clarify whether this complaint is against Performance Kings Honda in Mason Ohio or Performance Honda in Fairfield Ohio.  The complaint is addressed to Performance Kings Honda but states Performance Honda in the complaint itself. 

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Initial Issue Reported: December 29th - Over 20 phone calls attempted, voicemails left with around 7 different people without o response for 5 days; dealership has become non responsive again - Notified on December 31st issue was due to the incorrect installation of the PTO - Pictures, quote sent on January 2nd and again on January 3rd - Estimate for repairs is over $4,400 - In addition to rental car, tow, ****** report, three additional days out of state

  Business Response

  Date: 01/23/2025

  Good afternoon,

  Andy F***** at Performance Kings Honda has been working with *** **** directly.  Andy explained to *** **** that the O2 Sensor replacement will be covered under warranty by the Vehicle Service Contract that *** **** purchased with the vehicle.  Any trip interruption or other benefits provided by the warranty company need to be submitted to them for reimbursement as the dealership has no jurisdiction over those. 

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Kings Performance Honda is NOT replacing the O2 Sensor, as stated in their response, or the Catalytic Converter cover, which were both damaged in this incident. They noted they are not a safety concern or causing any issues at this time. They have submitted the cost to repair/replace the PTU to the warranty company. If/when the O2 Sensor or Catalytic Converter cover do become an issue, it will cost us additional time and money to process through the warranty for a second time. While we are glad the majority of the repairs are being covered by PKH through the warranty, we are still looking at additional out of pocket costs and future expenses related to poor mechanical work. We have now been without our vehicle for 30 days. 
  
  
  
  Regards,
  
  **** ****
  

  Business Response

  Date: 03/26/2025

  Good afternoon,

  *** **** has agreed to have the vehicle's issues resolved directly with Performance Kings Honda. 

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  PKH did cover the expense of all repairs. However, we did not ever see any reimbursement for our out of pocket costs (~$400), but at this point we are exhausted by the entire process over the last 3 months.
  
  Regards,
  
  **** ****
  

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from kings honda and agreed that i would pay an additional $500 for them to provide a second key. This was documented and i have reached out several times and continuously get the run around from the dealership. The truck was purchased in middle of november and it is now into january. I would either like the key or my money back

  Business Response

  Date: 01/12/2025

  Good morning,

  The second key for *** ******** vehicle was completed on Friday, January 10.

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** ******* ****** from the used car lot on 11/06/2024. The car did have a piece of the body missing. The driver side view mirror was missing the cover. The dealership agreed to fix it and I signed the agreement when I bought it. The sales rep Christian said it is an easy and quick part to replace. We did not get any confirmation that the part was ordered until I called them 3 times and finally got ahold of Christian on Friday 11/08/2024. Christian also said the part will be in on Monday 11/11/2024 over text message. The part is still not in over a week after purchase. I called the service department on Friday and Monday 11/11/2024 and both times the service department said they would have a service rep call me back with an update. It is now 11/14/2024 and not a single service rep has called me with any updates. I still do not have this car I bought over a week ago and no one is communicating with me any updates.

  Business Response

  Date: 11/22/2024

  Good afternoon,

  The repairs were completed on the vehicle and *** ***** picked up his vehicle earlier this week.

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was at the end of his lease for his Honda HRV. We reached out to Performance Kings Honda to find out our options for purchasing the lease. We were given some quotes but communicated with the sales person named T**** that we wanted to check our bank. A week or so went by when we started to get calls asking to finalize paper work as the car had been paid off. They paid the car off with out our consent or any signatures. We then told them we would be going with our bank. My husband asked for the payoff for the car to give to our bank and the sales person gave the dealer payoff not the payoff that we needed with all taxes and fees. Performance Kings honda then received the payoff amount from our bank that they gave. We are now getting a bill for over $1,000 for sales tax that the dealership neglected to include in the payoff. Honda is refusing to give our bank the title until this is paid. We have reached out to Performance kings Honda and were told that if we had financed with them then they would take care of this. This is completely unfair do to them giving the incorrect amount paying off the car to begin with with out our consent. There is still not resolution and everyone at Kings Honda are unwilling to resolve this when they have caused this issue. And saying they won’t do anything because we chose not to finance with them is completely unfair and wrong. I have numerous documents of conversations showing they did wrong from the beginning.

  Business Response

  Date: 11/04/2024

  Good morning,

  Our apologies on the delay in responding to the complaint filed by ***** ******.  A*** F*****, General Manager at Performance Kings Honda, has left voicemails as well as text messages for Ms. ****** to please call him to discuss her complaint.  Attached is the latest text to Ms. ****** from A*** F*****.  The dealership presumes that Ms. ******'s complaint is that she is asking for a refund of sales tax on the balance of her lease buyout.  This would be Ms. ******'s responsibility and not the responsibility of the dealership.

   

   

• Initial Complaint

  Date:10/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8.2024 Honestly some of the most terrible service Ive ever had!!!!! I want to start this off by saying that Ryan, the man who sold me the car, was absolutely amazing. I have called up there multiple times to complain about a various of things: incorrect paperwork, never receiving my second key, car falling apart within a week of it being on the road. I never got a call back after 20 calls spanning over a month. I ended up having to go in person to even speak to someone!!! Having the same issue again where no one knows how to answer the phone. Honestly the place is a mess. I called and spoke to a manager who claimed to send an email out to her manager. The email was supposed to request that I get a phone call. (Been over a week and still have no received it).When I ended up going in person, I demanded they fixed my skid plate that had fallen off (within a week of driving it!!). They needed up doing so, only for it to take 2 hours to not be done correctly!!!! If you want a ***** or need work done on your vehicle, go anywhere else other than here!!!!! Update as of 10.12.24: I have tried so many times to get in contact with kings to follow up on paperwork I’ve received in the mail and I have yet to get a call back. I also was in 3 months ago to get my title and registration corrected- as it was put in wrong- and have yet to receive correct documentation, this place needs shut down!!

  Business Response

  Date: 10/21/2024

  Good morning,

  The title was corrected on 10/18 and mailed to *** *** via USPS Priority Mail #**** **** **** **** **** ** and is scheduled for deliver today (10/21/24).  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Picked up 8/12/24 on 8/16 check engine light coolant empty and oil below minimum 8/19 took to personal mechanic found disingrated spark plug with piece broke into the engine was told it was unsafe to have ever driven it. Mechanic stated dealership had to have had prior knowledge when they sold this. most likely codes were reset.Unsure of extent of damage spark plug may cause. Also the risk to mine and others safety this caused. I want remimbursement of costs this mishandling has caused which my mechanic say may go over $3000. Also action taken to prevent others from being taken advantage of or being put in danger.

  Business Response

  Date: 09/03/2024

  Good morning,

  A*** F***** at Performance Kings Honda has been trying to contact Mr. ***** at the number he listed on the complaint, however Mr. ***** has not responded to any of A***'s messages.  Mr. ***** also opened the same complaint with the **** ******** ******l on 8/20/24.