ComplaintsforBonyak Jewelers/Catholic Inspirations
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Places two orders with this company online on June 4 and June 9 2023. The first order came the wrong size, and the second order came with the wrong engraving due to an error with their online system. I called the company five different times at two different phone numbers and left voicemails at both phone numbers on June 16. I also left a communication to them via their online forum. I emailed them on June 8 and June 22. I received a response on June 22 stating they never received my other emails, not mentioning my voicemails, phone calls, and contact form. I was asked for a picture of my item and was told a replacement would be sent right away. I responded on June 23 with pictures of my order and have not received a response or any other contact or attempt to fix the issue.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.