Complaints

This profile includes complaints for SNS Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SNS Management LLC

  PO Box 31147 Cincinnati, OH 45231

• 

  SNS Management LLC

  11503 Springfield Pike Ste. 210 Cincinnati, OH 45246

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing Issues with Noise and Maintenance at ********* ******* I’ve been a resident at ********* ******* since March 2022, and my experience has been frustrating due to persistent issues with both maintenance and noise, which have not been adequately addressed. Carpet Issues: Shortly after moving in, I noticed pet urine odor and pet hair in the carpets. I contacted Sanchez on April 5, 2022, for cleaning. While someone was sent out to clean, the odor persisted. Later, I informed the new leasing agent, Whitney, in November 2022, and they offered to use an ozone machine to resolve the issue, which I declined. Only after threatening to escrow my rent did they finally agree to replace the carpets in both bedrooms. Noise Complaints: From the start of my tenancy, I’ve dealt with noisy neighbors—boots stomping, loud music, and children running and screaming. Despite multiple complaints, the noise issues continued. Most recently, since August 2024, my upstairs neighbors’ loud stomping, running, and screaming has been unbearable, disrupting my work and daily life. I’ve filed over six complaints, but no meaningful action has been taken. I’m preparing for online school, and this ongoing noise makes it nearly impossible to focus. The leasing office claims to have sent lease violations, but the noise persists. Lack of Action: The management’s failure to resolve these issues, especially my right to quiet enjoyment, is unacceptable. When I attempted to negotiate an early lease termination, I was told it would come with a hefty termination fee, despite the ongoing disturbances. I am left stuck in a lease, unable to peacefully enjoy my apartment. Overall, the lack of communication, poor maintenance, and inability to address tenant concerns has made my experience here extremely frustrating. I do not recommend this complex to anyone looking for a peaceful living environment.

  Business Response

  Date: 01/09/2025

  Dear *****,

  Thank you for sharing your concerns. I apologize for the delays you experienced with your carpet replacement, but I'm glad to hear it has now been addressed.

  Regarding the noise issue, our on-site staff has contacted the tenants above your apartment several times in an effort to resolve the situation. Unfortunately, these conversations have not led to a resolution. As of January 2nd, we have served the tenants with a final violation notice, giving them 30 days to correct the issue before any legal action is considered. If the noise persists after this period, we will proceed with further action.

  We apologize for the time it has taken to resolve these matters, but please know we are actively working to address the situation. Should you have any questions or need further assistance, don't hesitate to reach out.

  Best regards,

  SNS Management

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment on March 1st , 2024. I chose not to renew my lease. I spoke with a lease agent Amanda about dropping keys into drop box. I called March 4th, 2024 to make sure keys were received and to confirm that the apartment was in satisfactory conditions. I left several messages none were returned. I called one a week all month long with no calls returned. I received an email from them and called the person who I spoke with informed she couldn't help me, but she would have someone give me a call back in regards to my deposit. I never received a call back. After calling and leaving a message with HR on 4/4/24, I received a call Back and was in formed I would only receive $116 /$860 for damages to property. I have video footage that no such damages exist. I do not like being taken advantage of and I spent 9 Hours moving out and cleaning to ensure I'd get my deposit back.

  Business Response

  Date: 04/11/2024

  Dear ******,
  
  We sincerely apologize for the inconvenience you have experienced regarding the handling of your lease termination and deposit refund process. Your feedback is essential to us, and we appreciate you bringing this matter to our attention.
  
  First and foremost, we apologize for the lack of communication and delay in responding to your inquiries. We understand the frustration and uncertainty this may have caused you. Please know that this is not reflective of the standard of service we strive to maintain, and we are taking steps to ensure that such instances do not occur in the future.
  
  Regarding the assessment of damages to the property and the discrepancy between our evaluation and your video footage, we understand your concerns. We are committed to a fair and transparent process for evaluating property conditions upon lease termination. We would like to reevaluate the damages in question in light of the evidence you have provided. Kindly share the video footage with us, and we will thoroughly review it to ensure an accurate assessment.
  
  Please allow us the opportunity to rectify this situation promptly. We are prepared to work with you to address your concerns and reach a resolution that is fair and satisfactory to both parties. Our goal is to ensure that your experience with us is positive and that we uphold the trust you have placed in our services.
  
  We appreciate your patience and understanding as we work to resolve this matter. Should you have any further questions or require assistance, please do not hesitate to contact us directly. We are here to help in any way we can.
  
  Thank you for your attention to this matter, and we look forward to resolving it to your satisfaction.
  
  Sincerely,
  
  Karley H*******
  Regional Manager
  ###-###-####
  ************************* 

  Customer Answer

  Date: 04/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is an additional process and we will work together to come up with a fair solution. I was supposed to meet with a leasing agent today however she is moving the time of the appointment and I’m unable to make it. I hope that someone will be able to meet with me so that we can review my photos as they are too large to send as attachments. I am still waiting on a response. 
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After initially stating she would deny the application because I do not have traditional hourly income (100% commission on one job and heavy tip income on another); property manager ***** is claiming it is company policy to collect tax returns to verify W-2 employment income. She is requiring 2022 & 2023 tax returns. 2023 returns are not required to be filed until mid April. W2s have been provided for 2023 in addition to most recent paystubs. All of this was done, after pulling credit, charging an application fee, only to learn the unit I applied for is no longer available. This is poor business practice. I would like to request the hard inquiry removed and the application fee refunded.

  Business Response

  Date: 01/26/2024

  To Whom It May Concern,
  
  My name is ****** ******** and I am the Regional Manager for SNS Management. I reached out to Ms. ****** **** on 1/26/2024 at approximately 12:25 p.m. to discuss the inconvenience she encountered when applying at SNS Management in mid December. There was some miscommunication that resulted in a less than satisfactory experience for Ms. ****. We aim to provide the best customer service at SNS Management and break the norm of the industry standard. The issue has now been resolved and Ms. **** will be stopping by our corporate location on Monday 1/29/2024 to pick up the refund of her application fee. If any additional questions or concerns, please do not hesitate to me directly at ************* Thank you. 

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been living here for almost two years since August 2021. I’ve signed two 1 year lease with this property management company. My lease is ending this August 24, 2023 and I’m only being offered a Month-to-Month at a rate of $937 when I’m currently paying $812. I’ve tried to call to get an explanation but with no explanation given as to why I’m not being offered another lease. I’ve gone through multiple issues from heat not working, leaking from the ceiling in the bathroom, stove not working, hot water being out several times and recently the HVAC unit not working at all, even catching on fire during the over six visits it took to even get it operational. About three weeks ago dealing with a violent domestic issue resulting in 12 ****** **** police officers shutting down our parking lot. Now feeling like this is a move to force a resident out without any explanation at all. Property companies should not be able to forcibly manipulating residents to have to move or pay absurd amounts of money just because they want to….

  Business Response

  Date: 07/27/2023

  We just received this complaint, and I wanted to provide a brief follow up.
  
  After looking into the matter, it appears that our resident, *** ****** was in communication with the property manager on 7/14, and at that time, an updated renewal offer was made that included the option to renew for another year or for only month-to-month at his decision. As of today, both offers are outstanding and the resident has not selected which offer to accept. I believe that the matter has been resolved.
  
  Thank you,
  
  Coleman N*****
  Principal, CFO | SNS Management
  
  11503 Springfield Pike, Ste. 210, Cincinnati, OH 45246
  C: ###-###-####
  E* **************************
  W: www.sns-management.com

  Customer Answer

  Date: 07/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  i was never told why my original lease was not being renewed. Additionally, I had asked the office why this was being done via phone and text with no answer. Suddenly I file a complaint, you send me a lease and then I’m just supposed to forget the obvious malicious way in which you choose to deal with a resident. This entire process has felt discriminatory and disrespectful as if they are picking and choosing residents according to your own personal preference. 
  
  Regards,
  
  ***** ******